Product Updates
Pilera has been around for over a decade and has continued to innovate in the property management and community association management industries. Here you can see a list of some of the stand-out features.
2009
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
Pilera is founded
Pilera launches to the public. Customers can now send email and phone calls to their residents with ease.
SMS texting, ticket notifications & analytics
Pilera’s first text message is sent! We now support phone, email, and text messaging. In addition, Pilera automatically sends out messages in the residents’ preferred language. We are one of the first to adopt this feature which provides a variety of options including Spanish for phone calls.
Another exciting feature is the new built-in message delivery fault-protection. When you send a message you can sleep easy, we attempt multiple tries even when the service network is down or in other emergency situations.
Smaller but noticeable improvements to the messaging app is better customization and decoration of messages. Previously messages were plain text in emails but now you can adjust the color, font size, weight, create tables, and more. You can add any flourish you would like to your emails to make them stand out from the rest.
Introduce your company right
Pilera now automatically invites new residents to the community, eliminating the need to manually manage invitations. The login page greets residents with your company’s branding, tailored to each client for a personalized experience.
Ticket notifications
Two new ticket types were added to common area work orders and activity logs. All of your tickets now include automated notification, something many other competitors still do not have.
Accounting
2-way integration was added for Caliber and VMS. TOPS integration is now live. Financials were added for C3. Jenark has a number of new features including at-attorney support and integration with work orders, violations, and architectural change requests.
Introduce your company right
Pilera now automatically invites new residents to the community, eliminating the need to manually manage invitations. The login page greets residents with your company’s branding, tailored to each client for a personalized experience.
Ticket notifications
Two new ticket types were added to common area work orders and activity logs. All of your tickets now include automated notification, something many other competitors still do not have.
Accounting
2-way integration was added for Caliber and VMS. TOPS integration is now live. Financials were added for C3. Jenark has a number of new features including at-attorney support and integration with work orders, violations, and architectural change requests.
Knowledge base & new ticketing
We are happy to introduce the Pilera knowledge base, a searchable help center for both residents and managers. Each article has its own permissions to hide or show to just management, owners, tenants, or all occupants.
Brand new tickets system for work orders, violations, and activity logs
The Pilera ticketing system is completely redesigned into a best-in-class ticketing system. With a much stronger back end and more advanced features, we take task prioritization to a new level.
Reports
Additional automated reports are introduced giving high-level employees vital information without ever having to log into the portal. Work order and release expiration reports aggregate time-sensitive information.
Easier administration
The pretender feature allows managers to see through the eyes of their residents making support issues easier. Occupants can now add and manage the other occupants in their units. Send document now supports sending to the entire community. Communication credits can be purchased at the company level instead of per community.
Integration
TOPS balance, renter and Paylease are now supported. C3 balances are brought into Pilera. Formsite forms work in Pilera and information such as name, unit number, and email are automatically populated into the forms. Previously there was only one payment option per company, now you can have many payment options to give your residents options. CINC integration has payment support.
Brand new tickets system for work orders, violations, and activity logs
The Pilera ticketing system is completely redesigned into a best-in-class ticketing system. With a much stronger back end and more advanced features, we take task prioritization to a new level.
Easier administration
The pretender feature allows managers to see through the eyes of their residents making support issues easier. Occupants can now add and manage the other occupants in their units. Send document now supports sending to the entire community. Communication credits can be purchased at the company level instead of per community.
Reports
Additional automated reports are introduced giving high-level employees vital information without ever having to log into the portal. Work order and release expiration reports aggregate time-sensitive information.
Integration
TOPS balance, renter and Paylease are now supported. C3 balances are brought into Pilera. Formsite forms work in Pilera and information such as name, unit number, and email are automatically populated into the forms. Previously there was only one payment option per company, now you can have many payment options to give your residents options. CINC integration has payment support.
Portfolio management, vendors, enhanced user permissions
Managers can see their tickets across multiple communities, and common areas, and unit work orders are merged into a single dashboard. Tickets can now be assigned to managers or vendors. The very popular PDF print sheets is rolled out.
Faster texts and send document
Text messaging speed was drastically improved by a rate of 15x its previous delivery speed. You can now send multiple documents out in a single message.
New feature: vendor
The vendor management application is officially rolled out. Easily track insurance expiration direction in the application and send automated notifications of the expiration to both the managers and the vendor.
User role administration
Manage your users’ permissions in more ways than ever before. Not only are their owners, tenants, and managers but managers can now be broken up to have certain permissions in the application.
Integration
C3 mailing labels. At-attorney support for TOPS. VMS other-occupants import and at-attorney.
Eight incredible new features & improvements for 2018!
We are proud to introduce the much-requested feature of a global search. Our fast and responsive occupant search now searches your entire portfolio in seconds to find exactly who you are looking for.
First, we had automated welcome messages but now we have an easy-to-use dashboard that shows you who has received an invite, and who has logged in, and you can invite new people directly from the dashboard.
Pet & insurance tracking
Residents and managers can now add general insurance and/or pet information including name, type of pet and insurance dates.
New document library & community directory
The new document library drastically improves document management not only in your community but across your entire portfolio. Build out a comprehensive file structure with occupant permissions and sharable links.
Mobile responsive and modern community websites
The community websites get a hefty revamp to be mobile-friendly and use a modern code-base that is SEO-friendly. Not only does it look better, and is easier to use, but it also works on a variety of devices. Choose from a variety of templates and customize them to meet your community decor.
Community PDF report
Our most popular report is finally here! The community PDF report was first released for work orders and is a quick way to present a beautiful report to your board of directors.
Integration
Caliber multi-transaction support. Calpay integration.
Pet & insurance tracking
Residents and managers can now add general insurance and/or pet information including name, type of pet and insurance dates.
New document library & community directory
The new document library drastically improves document management not only in your community but across your entire portfolio. Build out a comprehensive file structure with occupant permissions and sharable links.
Mobile responsive and modern community websites
The community websites get a hefty revamp to be mobile-friendly and use a modern code-base that is SEO-friendly. Not only does it look better, and is easier to use, but it also works on a variety of devices. Choose from a variety of templates and customize them to meet your community decor.
Community PDF report
Our most popular report is finally here! The community PDF report was first released for work orders and is a quick way to present a beautiful report to your board of directors.
Integration
Caliber multi-transaction support. Calpay integration.
Pilera goes mobile! Tasks, arch requests, and event calendars
By 2019 Pilera is over a decade old and its application is starting to look outdated. It did not work very well on tablets or phones. It took nearly an entire year of development but we did a complete overhaul of the app to work on a variety of devices, improve usability, and create a more sleek modern look.
Ticket improvements
The ticket analytics report is a powerful new way to track the success of your company. Review how many tickets were opened, closed, are assigned to each staff member, etc in a new report. Work orders have some new custom templates you can drop in to give instructions to your residents as they fill out the report as well as in the receipt they receive in their inbox. The very popular PDF community meeting report now is in activity logs.
Tickets now have customizable categories.
Tickets are now not only associated with a unit but also with the account. This allows the manager to decide if only the current owner/tenant of the unit should see the work orders or if it should be visible to all future owners/tenants.
New task management & architectural change requests
Task management and architectural change requests are two powerful new features.
Task management is a great way for board members and managers to collaborate on tasks. Assign tickets to one another, review them during board meetings, and track the progress.
Architectural change requests can be created by residents and managed by both the board members and the managers.
Event Calendar
Plan and create events directly in the Pilera app with a modern calendar. Send notifications to your community based on location and user type.
Resident unit chooser
Residents previously had to log out and log back in to get access to their different units. They can now switch between their units.
Vantaca integration.
Vantaca integration.
Event Calendar
Plan and create events directly in the Pilera app with a modern calendar. Send notifications to your community based on location and user type.
Resident unit chooser
Residents previously had to log out and log back in to get access to their different units. They can now switch between their units.
Integrations
Vantaca integration.
Portfolio announcements, dashboards, and visitor management
Three dashboards were released in 2020. The two biggest are the resident and manager dashboards where users can log in and see relevant information for them. This was expanded to board members as well who could see the open architectural change requests and tasks in their community. Seeing how many tasks are assigned to you when you log in is a great way to start the day.
The occupant insurance dashboard was also added allowing managers to easily see all insurance in their community.
Portfolio announcements
Managers can now send to one or many communities with just a few clicks and even filter to only send to board members, owners, tenants, etc. Send a new notice out to every board member across your entire portfolio in minutes.
Visitor Management
Support for emergency or alternate contacts and guests has been possible in Pilera for a long time but it was always difficult to find them. For gated communities this was especially difficult as they would need to frequently look up these guests for additional information. The visitor management feature has made it possible to quickly and easily find guest information within the community.
Integration
Asyst integration. TOPS ONE two-way.
Portfolio announcements
Managers can now send to one or many communities with just a few clicks and even filter to only send to board members, owners, tenants, etc. Send a new notice out to every board member across your entire portfolio in minutes.
Integration
Asyst integration. TOPS ONE two-way.
Visitor Management
Support for emergency or alternate contacts and guests has been possible in Pilera for a long time but it was always difficult to find them. For gated communities this was especially difficult as they would need to frequently look up these guests for additional information. The visitor management feature has made it possible to quickly and easily find guest information within the community.
Distribution Groups, recurring events, PDF letter generation, and more to come!
Distribution groups have been a long-running request but if Pilera was going to do it we wanted to do it right. This industry is unique in that locations and people both need to be tracked. Properties have owners and tenants that move in and out causing constant shifting in who should be receiving what messages. This is why Pilera was one of the first messaging companies to not only do person-based distribution groups but also location-based distribution groups.
As people move in and out of the community they will automatically be removed from the list but not only that, as people change properties they will be automatically added or removed from the correct lists. Quickly add entire streets, buildings, and units to lists with just a few clicks.
Resident Support Management
Easily manage all resident support requests in one centralized place, reduce inbound calls to the office, and resolve your resident’s requests faster with our newest feature. Self-service your residents by encouraging them to submit support requests. Ticket assignments, internal comments, and automated notifications keep your client service team aligned and your residents informed.
PDF Letter Generation for Postal Mailing
Easily prepare your letters for postal mailing with Pilera’s PDF letter generation feature. Apply your company’s header and footer at a portfolio level or customize each community’s settings to improve brand recognition. Customize your recipients by distribution groups, locations, user types, and other criteria such as if they are already receiving electronic communications. Generate your PDF letters in batches to upload to a third-party solution such as SouthData.
Recurring Events
The calendar events can now have their frequency set allowing for easier tracking of repetitive events.
In-app alert notices
We’ve added two new features to the portal: community-wide notices for urgent updates and customizable ticket alerts for detailed updates on work orders, ACRs, and support tickets.
Ticket age & due date
The ticketing system usability has been improved to allow for quick browsing. You now see the age of the ticket and how soon it is due directly in the dashboard.
Document import/export
Complex document file structures can easily be imported and exported from Pilera.
Recurring Events
The calendar events can now have their frequency set allowing for easier tracking of repetitive events.
Ticket age & due date
The ticketing system usability has been improved to allow for quick browsing. You now see the age of the ticket and how soon it is due directly in the dashboard.
In-app alert notices
We’ve added two new features to the portal: community-wide notices for urgent updates and customizable ticket alerts for detailed updates on work orders, ACRs, and support tickets.
Document import/export
Complex document file structures can easily be imported and exported from Pilera.
Threaded Conversations, Discussion Boards, Message Exports & Ticket Changes
Do you have trouble getting your managers and board members to stop using their email for important community conversations? Pilera is one of the only companies that allows you to continue to use your emails and have it all tracked within our system. Any announcements that are sent through Pilera can be responded to and have the conversation tracked in our system. (We continue to expand this feature in 2023)
Ticket Enhancements
We have made several ticket improvements over the year including:
- Track who was sent ticket notifications in the ticket history.
- Edit and Remove comment functionality.
- Remove attachments.
- Performance improvements.
Discussion Board
Engage your community with the resident discussion board. You can use this as a way to monitor and maintain your community cohesiveness.
Message Export
A long requested feature has finally been added. You can now export a communities message history.
Work Order & Communication Enhancements!
In 2023, we upgraded our powerful ticketing system for work orders, support, and more with many new features, aimed at simplifying your workflow.
Ticket Conversations
Previously email conversations were regulated to announcements but now managers can have a back-and-forth conversation within their emails with the assignee. All conversations are tracked within the ticket.
Vendor Triage & Email Tracking
We have now introduced staff members into our vendor system. This allows you to more granularly assign tickets. When a vendor is assigned a ticket they can respond to the email and it will be tracked in Pilera.
Message Inbox
Being able to reply to emails has been in Pilera for a while but for the first time ever all your email replies are now tracked within Pilera’s Message Inbox. Filter replies by users, date ranges, and message types.
Bulk Create Tickets
You can now automatically start another ticket right after another. You can also copy the data from the previous ticket into the new ticket speeding up repetitive tasks.
Bulk Ticket Update
Now you can easily update multiple tickets at once by selecting each one and opening the new bulk update menu. This can be done across multiple communities.
Ticket Attachments
You can now send attachments in ticket emails to vendors, contacts, managers, etc. These supported attachments include the. much requested PDF and Doc files.
Everview Integration
You can now send postal mailings through our system with our Everview integration!
Create Tickets from the Dashboard
We added a quick add functionality on the main user dashboard.
Ticket Conversations
Previously email conversations were regulated to announcements but now managers can have a back-and-forth conversation within their emails with the assignee. All conversations are tracked within the ticket.
Vendor Triage & Email Tracking
We have now introduced staff members into our vendor system. This allows you to more granularly assign tickets. When a vendor is assigned a ticket they can respond to the email and it will be tracked in Pilera.
Message Inbox
Being able to reply to emails has been in Pilera for a while but for the first time ever all your email replies are now tracked within Pilera’s Message Inbox. Filter replies by users, date ranges, and message types.
Bulk Create Tickets
You can now automatically start another ticket right after another. You can also copy the data from the previous ticket into the new ticket speeding up repetitive tasks.
Bulk Ticket Update
Now you can easily update multiple tickets at once by selecting each one and opening the new bulk update menu. This can be done across multiple communities.
Ticket Attachments
You can now send attachments in ticket emails to vendors, contacts, managers, etc. These supported attachments include the. much requested PDF and Doc files.
RFP Plus Partnership
Pilera officially announced RFP Plus as an integrated partner. Use the powerful RFP management tool directly in the app.
Create Tickets from the Dashboard
We added a quick add functionality on the main user dashboard.
Everview Integration
You can now send postal mailings through our system with our Everview integration!
PileraVotes, Procure and much more to come!
We’re halfway through the year, and we’re not slowing down! There’s a lot more in the pipeline, so keep an eye out for exciting updates and new features on our blog.
PileraVotes
You can now run your community’s next vote or election through our new eVoting platform, PileraVotes! Boost resident participation rates and run fair elections through features such as one vote per policy, resident communication, and percentage of ownership.
PileraProcure
Get better bids for your community projects with PileraProcure. In one place, you can assign RFPs to vendors, track their email responses, and manage vendor information, such as insurance expirations.
Alliance Bank SSO
Pilera now integrates with Alliance Bank through SSO (single sign on), making it easier for residents to submit online payments.
VMS SSO Integration
Pilera has strengthened its integration with VMS. Our clients on VMS can now access direct links to account details, calendars, architectural requests, vouchers, and compliance.
Community Notes
With new Community Notes, managers can share essential reminders, notes, or updates directly on their dashboard with other managers.
Pilera is founded
Pilera launches to the public. Customers can now send email and phone calls to their residents with ease.
SMS texting, ticket notifications & analytics
Pilera’s first text message is sent! We now support phone, email, and text messaging. In addition, Pilera automatically sends out messages in the residents’ preferred language. We are one of the first to adopt this feature which provides a variety of options including Spanish for phone calls.
Another exciting feature is the new built-in message delivery fault-protection. When you send a message you can sleep easy, we attempt multiple tries even when the service network is down or in other emergency situations.
Smaller but noticeable improvements to the messaging app is better customization and decoration of messages. Previously messages were plain text in emails but now you can adjust the color, font size, weight, create tables, and more. You can add any flourish you would like to your emails to make them stand out from the rest.
Introduce your company right
Pilera now automatically invites new residents to the community, eliminating the need to manually manage invitations. The login page greets residents with your company’s branding, tailored to each client for a personalized experience.
Ticket notifications
Two new ticket types were added to common area work orders and activity logs. All of your tickets now include automated notification, something many other competitors still do not have.
Accounting
2-way integration was added for Caliber and VMS. TOPS integration is now live. Financials were added for C3. Jenark has a number of new features including at-attorney support and integration with work orders, violations, and architectural change requests.
Introduce your company right
Pilera now automatically invites new residents to the community, eliminating the need to manually manage invitations. The login page greets residents with your company’s branding, tailored to each client for a personalized experience.
Ticket notifications
Two new ticket types were added to common area work orders and activity logs. All of your tickets now include automated notification, something many other competitors still do not have.
Accounting
2-way integration was added for Caliber and VMS. TOPS integration is now live. Financials were added for C3. Jenark has a number of new features including at-attorney support and integration with work orders, violations, and architectural change requests.
Knowledge base & new ticketing
We are happy to introduce the Pilera knowledge base, a searchable help center for both residents and managers. Each article has its own permissions to hide or show to just management, owners, tenants, or all occupants.
Brand new tickets system for work orders, violations, and activity logs
The Pilera ticketing system is completely redesigned into a best-in-class ticketing system. With a much stronger back end and more advanced features, we take task prioritization to a new level.
Reports
Additional automated reports are introduced giving high-level employees vital information without ever having to log into the portal. Work order and release expiration reports aggregate time-sensitive information.
Easier administration
The pretender feature allows managers to see through the eyes of their residents making support issues easier. Occupants can now add and manage the other occupants in their units. Send document now supports sending to the entire community. Communication credits can be purchased at the company level instead of per community.
Integration
TOPS balance, renter and Paylease are now supported. C3 balances are brought into Pilera. Formsite forms work in Pilera and information such as name, unit number, and email are automatically populated into the forms. Previously there was only one payment option per company, now you can have many payment options to give your residents options. CINC integration has payment support.
Brand new tickets system for work orders, violations, and activity logs
The Pilera ticketing system is completely redesigned into a best-in-class ticketing system. With a much stronger back end and more advanced features, we take task prioritization to a new level.
Easier administration
The pretender feature allows managers to see through the eyes of their residents making support issues easier. Occupants can now add and manage the other occupants in their units. Send document now supports sending to the entire community. Communication credits can be purchased at the company level instead of per community.
Reports
Additional automated reports are introduced giving high-level employees vital information without ever having to log into the portal. Work order and release expiration reports aggregate time-sensitive information.
Integration
TOPS balance, renter and Paylease are now supported. C3 balances are brought into Pilera. Formsite forms work in Pilera and information such as name, unit number, and email are automatically populated into the forms. Previously there was only one payment option per company, now you can have many payment options to give your residents options. CINC integration has payment support.
Portfolio management, vendors, enhanced user permissions
Managers can see their tickets across multiple communities, and common areas, and unit work orders are merged into a single dashboard. Tickets can now be assigned to managers or vendors. The very popular PDF print sheets is rolled out.
Faster texts and send document
Text messaging speed was drastically improved by a rate of 15x its previous delivery speed. You can now send multiple documents out in a single message.
New feature: vendor
The vendor management application is officially rolled out. Easily track insurance expiration direction in the application and send automated notifications of the expiration to both the managers and the vendor.
User role administration
Manage your users’ permissions in more ways than ever before. Not only are their owners, tenants, and managers but managers can now be broken up to have certain permissions in the application.
Integration
C3 mailing labels. At-attorney support for TOPS. VMS other-occupants import and at-attorney.
Eight incredible new features & improvements for 2018!
We are proud to introduce the much-requested feature of a global search. Our fast and responsive occupant search now searches your entire portfolio in seconds to find exactly who you are looking for.
First, we had automated welcome messages but now we have an easy-to-use dashboard that shows you who has received an invite, and who has logged in, and you can invite new people directly from the dashboard.
Pet & insurance tracking
Residents and managers can now add general insurance and/or pet information including name, type of pet and insurance dates.
New document library & community directory
The new document library drastically improves document management not only in your community but across your entire portfolio. Build out a comprehensive file structure with occupant permissions and sharable links.
Mobile responsive and modern community websites
The community websites get a hefty revamp to be mobile-friendly and use a modern code-base that is SEO-friendly. Not only does it look better, and is easier to use, but it also works on a variety of devices. Choose from a variety of templates and customize them to meet your community decor.
Community PDF report
Our most popular report is finally here! The community PDF report was first released for work orders and is a quick way to present a beautiful report to your board of directors.
Integration
Caliber multi-transaction support. Calpay integration.
Pet & insurance tracking
Residents and managers can now add general insurance and/or pet information including name, type of pet and insurance dates.
New document library & community directory
The new document library drastically improves document management not only in your community but across your entire portfolio. Build out a comprehensive file structure with occupant permissions and sharable links.
Mobile responsive and modern community websites
The community websites get a hefty revamp to be mobile-friendly and use a modern code-base that is SEO-friendly. Not only does it look better, and is easier to use, but it also works on a variety of devices. Choose from a variety of templates and customize them to meet your community decor.
Community PDF report
Our most popular report is finally here! The community PDF report was first released for work orders and is a quick way to present a beautiful report to your board of directors.
Integration
Caliber multi-transaction support. Calpay integration.
Pilera goes mobile! Tasks, arch requests, and event calendars
By 2019 Pilera is over a decade old and its application is starting to look outdated. It did not work very well on tablets or phones. It took nearly an entire year of development but we did a complete overhaul of the app to work on a variety of devices, improve usability, and create a more sleek modern look.
Ticket improvements
The ticket analytics report is a powerful new way to track the success of your company. Review how many tickets were opened, closed, are assigned to each staff member, etc in a new report. Work orders have some new custom templates you can drop in to give instructions to your residents as they fill out the report as well as in the receipt they receive in their inbox. The very popular PDF community meeting report now is in activity logs.
Tickets now have customizable categories.
Tickets are now not only associated with a unit but also with the account. This allows the manager to decide if only the current owner/tenant of the unit should see the work orders or if it should be visible to all future owners/tenants.
New task management & architectural change requests
Task management and architectural change requests are two powerful new features.
Task management is a great way for board members and managers to collaborate on tasks. Assign tickets to one another, review them during board meetings, and track the progress.
Architectural change requests can be created by residents and managed by both the board members and the managers.
Event Calendar
Plan and create events directly in the Pilera app with a modern calendar. Send notifications to your community based on location and user type.
Resident unit chooser
Residents previously had to log out and log back in to get access to their different units. They can now switch between their units.
Vantaca integration.
Vantaca integration.
Event Calendar
Plan and create events directly in the Pilera app with a modern calendar. Send notifications to your community based on location and user type.
Resident unit chooser
Residents previously had to log out and log back in to get access to their different units. They can now switch between their units.
Integrations
Vantaca integration.
Portfolio announcements, dashboards, and visitor management
Three dashboards were released in 2020. The two biggest are the resident and manager dashboards where users can log in and see relevant information for them. This was expanded to board members as well who could see the open architectural change requests and tasks in their community. Seeing how many tasks are assigned to you when you log in is a great way to start the day.
The occupant insurance dashboard was also added allowing managers to easily see all insurance in their community.
Portfolio announcements
Managers can now send to one or many communities with just a few clicks and even filter to only send to board members, owners, tenants, etc. Send a new notice out to every board member across your entire portfolio in minutes.
Visitor Management
Support for emergency or alternate contacts and guests has been possible in Pilera for a long time but it was always difficult to find them. For gated communities this was especially difficult as they would need to frequently look up these guests for additional information. The visitor management feature has made it possible to quickly and easily find guest information within the community.
Integration
Asyst integration. TOPS ONE two-way.
Portfolio announcements
Managers can now send to one or many communities with just a few clicks and even filter to only send to board members, owners, tenants, etc. Send a new notice out to every board member across your entire portfolio in minutes.
Integration
Asyst integration. TOPS ONE two-way.
Visitor Management
Support for emergency or alternate contacts and guests has been possible in Pilera for a long time but it was always difficult to find them. For gated communities this was especially difficult as they would need to frequently look up these guests for additional information. The visitor management feature has made it possible to quickly and easily find guest information within the community.
Distribution Groups, recurring events, PDF letter generation, and more to come!
Distribution groups have been a long-running request but if Pilera was going to do it we wanted to do it right. This industry is unique in that locations and people both need to be tracked. Properties have owners and tenants that move in and out causing constant shifting in who should be receiving what messages. This is why Pilera was one of the first messaging companies to not only do person-based distribution groups but also location-based distribution groups.
As people move in and out of the community they will automatically be removed from the list but not only that, as people change properties they will be automatically added or removed from the correct lists. Quickly add entire streets, buildings, and units to lists with just a few clicks.
Resident Support Management
Easily manage all resident support requests in one centralized place, reduce inbound calls to the office, and resolve your resident’s requests faster with our newest feature. Self-service your residents by encouraging them to submit support requests. Ticket assignments, internal comments, and automated notifications keep your client service team aligned and your residents informed.
PDF Letter Generation for Postal Mailing
Easily prepare your letters for postal mailing with Pilera’s PDF letter generation feature. Apply your company’s header and footer at a portfolio level or customize each community’s settings to improve brand recognition. Customize your recipients by distribution groups, locations, user types, and other criteria such as if they are already receiving electronic communications. Generate your PDF letters in batches to upload to a third-party solution such as SouthData.
Recurring Events
The calendar events can now have their frequency set allowing for easier tracking of repetitive events.
In-app alert notices
We’ve added two new features to the portal: community-wide notices for urgent updates and customizable ticket alerts for detailed updates on work orders, ACRs, and support tickets.
Ticket age & due date
The ticketing system usability has been improved to allow for quick browsing. You now see the age of the ticket and how soon it is due directly in the dashboard.
Document import/export
Complex document file structures can easily be imported and exported from Pilera.
Recurring Events
The calendar events can now have their frequency set allowing for easier tracking of repetitive events.
Ticket age & due date
The ticketing system usability has been improved to allow for quick browsing. You now see the age of the ticket and how soon it is due directly in the dashboard.
In-app alert notices
We’ve added two new features to the portal: community-wide notices for urgent updates and customizable ticket alerts for detailed updates on work orders, ACRs, and support tickets.
Document import/export
Complex document file structures can easily be imported and exported from Pilera.
Threaded Conversations, Discussion Boards, Message Exports & Ticket Changes
Do you have trouble getting your managers and board members to stop using their email for important community conversations? Pilera is one of the only companies that allows you to continue to use your emails and have it all tracked within our system. Any announcements that are sent through Pilera can be responded to and have the conversation tracked in our system. (We continue to expand this feature in 2023)
Ticket Enhancements
We have made several ticket improvements over the year including:
- Track who was sent ticket notifications in the ticket history.
- Edit and Remove comment functionality.
- Remove attachments.
- Performance improvements.
Discussion Board
Engage your community with the resident discussion board. You can use this as a way to monitor and maintain your community cohesiveness.
Message Export
A long requested feature has finally been added. You can now export a communities message history.
Work Order & Communication Enhancements!
In 2023, we upgraded our powerful ticketing system for work orders, support, and more with many new features, aimed at simplifying your workflow.
Ticket Conversations
Previously email conversations were regulated to announcements but now managers can have a back-and-forth conversation within their emails with the assignee. All conversations are tracked within the ticket.
Vendor Triage & Email Tracking
We have now introduced staff members into our vendor system. This allows you to more granularly assign tickets. When a vendor is assigned a ticket they can respond to the email and it will be tracked in Pilera.
Message Inbox
Being able to reply to emails has been in Pilera for a while but for the first time ever all your email replies are now tracked within Pilera’s Message Inbox. Filter replies by users, date ranges, and message types.
Bulk Create Tickets
You can now automatically start another ticket right after another. You can also copy the data from the previous ticket into the new ticket speeding up repetitive tasks.
Bulk Ticket Update
Now you can easily update multiple tickets at once by selecting each one and opening the new bulk update menu. This can be done across multiple communities.
Ticket Attachments
You can now send attachments in ticket emails to vendors, contacts, managers, etc. These supported attachments include the. much requested PDF and Doc files.
Everview Integration
You can now send postal mailings through our system with our Everview integration!
Create Tickets from the Dashboard
We added a quick add functionality on the main user dashboard.
Ticket Conversations
Previously email conversations were regulated to announcements but now managers can have a back-and-forth conversation within their emails with the assignee. All conversations are tracked within the ticket.
Vendor Triage & Email Tracking
We have now introduced staff members into our vendor system. This allows you to more granularly assign tickets. When a vendor is assigned a ticket they can respond to the email and it will be tracked in Pilera.
Message Inbox
Being able to reply to emails has been in Pilera for a while but for the first time ever all your email replies are now tracked within Pilera’s Message Inbox. Filter replies by users, date ranges, and message types.
Bulk Create Tickets
You can now automatically start another ticket right after another. You can also copy the data from the previous ticket into the new ticket speeding up repetitive tasks.
Bulk Ticket Update
Now you can easily update multiple tickets at once by selecting each one and opening the new bulk update menu. This can be done across multiple communities.
Ticket Attachments
You can now send attachments in ticket emails to vendors, contacts, managers, etc. These supported attachments include the. much requested PDF and Doc files.
RFP Plus Partnership
Pilera officially announced RFP Plus as an integrated partner. Use the powerful RFP management tool directly in the app.
Create Tickets from the Dashboard
We added a quick add functionality on the main user dashboard.
Everview Integration
You can now send postal mailings through our system with our Everview integration!
