Pilera 2009-2023

The industry leader in communication

Pilera’s first text message is sent! We now support phone, email and text messaging. In addition Pilera automatically sends out messages in the residents preferred language. We are one of the first to adopt this feature which provides a variety of options including Spanish for phone calls.

Another exciting feature is the new built in message delivery fault-protection. When you send a message you can sleep easy, we attempt multiple tries even when the service network is down or other emergency situations.

Smaller but noticeable improvements to the messaging app is better customization and decoration of messages. Previously messages were plain text in emails but now you can adjust the color, font size, weight, create tables and more. You can add any flourish you would like to your emails to make them stand out from the rest.

Introduce your company right

Pilera now automatically invites new residents to the community. Don’t waste time having to remember when and how to invite residents to the portal. When the resident goes to login they will also be greeted by your own companies branding. The login page is now customized to each client.

Ticket notifications

Two new ticket types were added in common area work orders and activity logs. All of your tickets now include automated notification, something many other competitors still do not have.

Accounting

2-way integration was added for Caliber and VMS. TOPS integration is now live. Financials were added for C3. Jenark has a number of new features including at-attorney support and integration with work orders, violations, and architectural change requests.

Release Notes: January | June | November

Portfolio ticket management gives greater visibility

Managers can see their tickets across multiple communities, common area and unit work orders are merged into a single dashboard. Tickets can now be assigned to managers or vendors. The very popular PDF print sheets is rolled out.

Faster texts and send document

Text messaging speed was drastically improved by a rate of 15x it’s previous delivery speed. You can now send multiple documents out in a single message.

New feature: vendor

The vendor management application is officially rolled out. Easily track insurance expiration direction in the application and send automated notifications of the expiration to both the managers and the vendor.

User role administration

Manage your users permissions in more ways then ever before. Not only are their owners, tenants, and managers but managers can now be broken up to have certain permissions in the application.

Integration

C3 mailing labels. At-attorney support for TOPS. VMS other-occupants import and at-attorney.

Release Notes: March | July | August | October | November | December

Pilera’s new mobile web app!

By 2019 Pilera is over a decade old and its application is starting to look outdated. It did not work very well on tablets or phones. It took nearly an entire year of development but we did a complete overhaul of the app to work on a variety of devices, improve usability, and creating a more sleek modern look.

Ticket improvements

The ticket analytics report is a powerful new way to track the success of your company. Review how many tickets were opened, closed, are assigned to each staff member, etc in a new report. Work orders have some new custom templates you can drop in to give instructions to your residents as they fill out the report as well as in the receipt they receive in their inbox. The very popular PDF community meeting report now is in activity logs.

Tickets now have customizable categories.

Tickets are now not only associated with a unit but also with the account. This allows the manager to decide if only the current owner/tenant of the unit should see the work orders or if it should be visible to all future owners/tenants.

New task management & architectural change requests

Task management and architectural change requests are two powerful new features.

Task management is a great way for board members and managers to collaborate on tasks. Assign tickets to one another, review during board meetings and track the progress.

Architectural change requests can be created by residents and managed by both the board members and the managers.

Event Calendar

Plan and create events directly in the Pilera app with a modern calendar. Send notifications to your community based on location and user type.

Resident unit chooser

Residents previously had to log out and log back in to get access to their different units. They can now switch between their units.

Integrations

Vantaca integration.

Release Notes: January | February | April | May | July | September | November | December

Message Distribution Groups

Distribution groups has been a long running request but if Pilera was going to do it we wanted to do it right. This industry is unique in that locations and people both need to be tracked. Properties have owners and tenants that move in and out causing constant shifting in who should be receiving what messages. This is why Pilera was one of the first messaging companies to not only do person based distribution groups but location based distribution groups.

As people move in and out of the community they will automatically be removed from the list but not only that, as people change properties they will be automatically added or removed from the correct lists. Quickly add entire streets, buildings and units to lists with just a few clicks.

Resident Support Management

Easily manage all resident support requests in one centralized place, reduce inbound calls to the office, and resolve your resident’s requests faster with our newest feature.  Self-service your residents by encouraging them to submit support requests.  Ticket assignment, internal comments, and automated notifications keep your client service team aligned and your residents informed.

PDF Letter Generation for Postal Mailing

Easily prepare your letters for postal mailing with Pilera’s PDF letter generation feature.  Apply your company’s header and footer at a portfolio level or customize each community’s settings to improve brand recognition.  Customize your recipients by distribution groups, locations, user types, and other criteria such as if they are already receiving electronic communications.  Generate your PDF letters in batches to upload to a third-party solution such as SouthData.

Recurring Events

The calendar events can now have their frequency set allowing for easier tracking of repetitive events.

Ticket age & due date

The ticketing system usability has been improved to allow for quick browsing. You now see the age of the ticket and how soon it is due directly in the dashboard.

In-app alert notices

We now have two new ways to keep your residents informed in the portal.  Community-wide notices keep residents informed of time-sensitive, important information.  Ticket alerts can be customized for each ticket type to convey important information about work orders, ACRs, support tickets, etc.

Document import/export

Complex document file structures can easily be imported and exported from Pilera.

Release Notes: January | February | March | March 30 | April | May | June 2 | June 30 | July | August | October | November | December

2023 is only part way through but we already have so many great things to show off. Subscribe to our blog to always get the latest and greatest!

Everview Integration

You can now send postal mailings through our system with our Everview integration!

Vendor Triage & Email Tracking

We have now introduced staff members into our vendor system. This allows you to more granularly assign tickets. When a vendor is assigned a ticket they can respond to the email and it will be tracked in Pilera.

Bulk Create Tickets

You can now automatically start another ticket right after another. You can also copy the data from the previous ticket into the new ticket speeding up repetitive tasks.

Bulk Ticket Update

Now you can easily update multiple tickets at once by selecting each one and opening the new bulk update menu. This can be done across multiple communities.

Ticket Attachments

You can now send attachments in ticket emails to vendors, contacts, managers, etc. These supported attachments include the. much requested PDF and Doc files.

Message Inbox

Being able to reply to emails has been in Pilera for a while but for the first time ever all your email replies are now tracked within Pilera’s Message Inbox. Filter replies by users, date ranges, and message types.

Ticket Conversations

Previously email conversations were regulated to announcements but now managers can have a back and forth conversation within their emails with the assignee. All conversations are tracked within the ticket.

RFP Plus Partnership

Pilera officially announced RFP Plus as an integrated partner. Use the powerful RFP management tool directly in the app.

Create Tickets from the Dashboard

We added a quick add functionality on the main user dashboard.

Release Notes: January | February | April | April 18 | May | June