Assign tickets to an internal staff or external vendor.
Maryland customer since 2019
“The work orders make me way more efficient and able to just roll through my list real quick…The history of work orders – I’m able to look it up and just see how many times the roof’s been worked on in a particular area, is amazing, through all of its history!”
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❝I don’t know how I did this job the last 10 years without Pilera! For the work orders, you can assign them directly to the unit or to the common property. When it is assigned to a unit, the owner (if you have an email for them) also receives a confirmation of the work order so they know it is being addressed. The Board members also receive a copy so they know you are working on something. In addition, the vendor you assign the work order to receives a full “Ticket Sheet” with the owner’s information, the property address, your management company information with a full description of the work. You can also attach a photo or PDF to the work order if you have additional information to provide. I really like this feature as the documents attach forever so I have been at Board meetings where they talk about a specific item being completed and I can quickly pull up a photo and the work order for what was done.❞
Kirsten Capps ARM, CMCA, CPM, Director of Operations – Forest Green Realty