Web Portal Product Tour

Maintenance & Compliance

A communities upkeep is an essential part of any community managers duties. Pilera provides comprehensive work order, vendor, and CC&R/rule violation management.

Work order management

Streamline your operations with powerful work order management. Built for the property management, HOA, and COA industry, each functionality is built to enhance efficiency, and experience.

Assign tickets to an internal staff or external vendor.

Auto-notify vendors and residents of ticket status. Residents can login to update or review their tickets.

Attach documents, photos, and other files to each ticket.

Portfolio-level dashboard provides a comprehensive cross-community view of your maintenance performance.

Detailed filtering drill down on exactly the information you are looking for.

Set target completion dates directly in App.

Auto-generated reports produce vital details including stale work orders that need attention.

On-demand reports in conjunction with Pilera’s detailed filtering creates extensive and detailed reports that meet your exact needs. PDF or Excel.

Audit tracking provides details on every action performed on a ticket from creation to completion.

work order tickets

Residents submit and review service requests easily online!

CC&R’s / Rule Violations

Get detailed insight and tracking capabilities across your entire portfolio with Pilera’s rule violation / CC&R functionality.

Assign follow-ups to the appropriate staff.

Portfolio-level dashboard view of all tickets across all of your communities.

Detailed filtering drills down to only the key information you need to complete your tasks.

On-demand reporting in conjunction with detailed filtering provides customizable reports that meet your needs. 

Email notifications to the resident.

rule violation

Integrate your communication with your daily workflow to streamline operations and organize your tasks.

Vendor management application

Vendor tracking can be a hassle. Pilera integrated automated functionality and communication to make vendor management as easy as possible.

Configure vendors to only show during certain category / job types.

Link vendors to communities. Linking is an easy to understand approval system meaning vendors will only show in communities they are approved to work in.

Auto-notification and tracking of insurance expiration dates keep your company from facing liability issues.

Quick filtering and searching across all of your vendor data and notes.

Rate vendors and mark the exceptional ones as preferred. Preferred vendors show at the top of the list when assigning tickets.

vendor app

Schedule a demo today!

❝ The Pilera work order module is absolutely fantastic. From an owner perspective, to be able to globally see what is going on in all of the communities, helps us determine if a manager is overloaded and if we need to stick someone else in for support to make sure the end client gets the service they are looking for from us as a company. ❞

James Phifer President of ACCU Inc.