Resident Portal

An informed resident is a happy resident.  Pilera provides a secure resident portal for homeowners to access important community information and be more connected with their community.

Resident Portal Video

Easier payment methods for your residents

Improve collection methods by providing residents with a secure way to pay their dues online in the community resident portal.  Increase resident satisfaction with a detailed transaction history of all their community payments. 

Managers can add multiple payment methods.

Residents can view their balance and ledger.

Residents can make a payment in the Community Resident Portal.

Access to Community Documents

Manage files easily across multiple communities and increase resident satisfaction with a more secure way of electronic delivery.

Residents access files through a secure link.

Restrict access of documents to board members, owners, tenants, and other occupants.

Create multiple sub-folders for better organization.

Share the same document across multiple communities.

Unlimited document storage.

Share documents with residents confidently and securely in Pilera’s community resident portal.

Only residents that live in the community and have selected permissions can open a document!  

Secure Resident Login

Provide residents with a secure portal to manage one or multiple units they own in the community.  Pilera uses the latest technology safety standards to provide you with a secure community resident portal.

Multi-unit support for resident single sign-on (SSO).

Support for master and sub associations.

Manage login credentials after sign-in.

Modern web security standards such as HTTPS and hash encryptions.

Pilera provides a secure login for the community resident portal.

Self-management of resident data

Empower residents to manage their own information and in turn, reduce calls to the management office.

Residents gain quick visibility into their community and unit data, as well as manage their contact information in the resident dashboard.

Residents self-manage their personal information such as contact and language preferences, addresses, and more.

Owners and primary occupants can add and manage other occupants within their units.

Resident Dashboard

Residents can access all their unit information in an easy to use web portal.

Have all residents maintain their own contact information so that managers will have the most up to date database!  

Community information all in one place

Pilera’s community resident portal centralizes all important community information, which means higher resident engagement and reduced workload for your staff.

View the communications history of emails, text messages, and phone calls.

Submit and review work orders.

Manage alternative addresses.

Contact management in a simple manner.

Post a community notice within the resident portal to keep residents informed of time-sensitive information.

View and respond to unit activity logs and rule violations.

Increase resident engagement

Create a more connected community with Pilera’s resident engagement tools that keep your residents informed and happy.    

Improve resident attendance with custom community calendars, recurring events, and on-demand email notifications.

An opt-in-only community directory lets residents share their contact information with other residents. 

NEW! Facilitate resident conversations & address issues by bringing discussions in-house with Pilera’s discussion board.

Get a personalized demo of Pilera’s resident portal!

❝ Residents are utilizing the site and instead of calling the office for items, they’re checking the site first! ❞

Kari Papadinis Cabot Estate Condominiums, Thayer & Associates