Communication

Increasing communication is essential to any business but especially to the HOA, Condo, Apartments and other property management business. With such a diverse customer base it is important that a manager of a community uses a software that is tailored to each residents individual needs.

Communication Demo Video

Increase resident engagement!

Provide your residents with a multitude of communication options. When residents log in to pick their own communication preference they are more likely to receive the messages you send.

Automated phone, email, and/or text messaging preference for every resident.

Send targeted messages to your audience through dynamic location-based distribution groups that self-maintain themselves.

Language translation for 103 languages.

Auto-generated reports detail important contact information such as invalid contact information, usage, and more.

Automated phone, email, and text messaging communication

A powerful tool for emergencies

❝ Pilera was amazing in the Emergency situation at Monarch Bay.  The Sheriff’s department issued a lockdown and we were able to communicate to the entire community what was happening.  It was ESSENTIAL over the last few days while trying to keep everyone informed. ❞

Kimberly CainOperations Team Manager, Monarch Bay

Up to 80 phone calls per minute

1 person faster than an entire team

Reverse 911

emergency forced calls

Multi-attempt technology

gets through when it counts

PDF Letter Generation made easy! – NEW

Improve your community outreach with one more way to communicate with residents – postal mail!  Pilera’s new PDF letter generation feature makes it easy to prepare your letters for postal mail. 

Get your message across to the right people with Pilera’s advanced recipient segmentation options.  Generate letters for a distribution group or residents who are not receiving any electronic communications – the possibilities are endless.

Improve brand awareness by adding your own company or community logo to your letters.

Preview your letter to see what it will look like before generating it in batches.

Generate letters and send out phone, email, and text messages all at the same time.

Upload letters to a third-party solution such as SouthData for postal mailing.

Download PDF letters in batch to send your residents.

Know the message was sent!

Other providers may have the ability to send outgoing messages but Pilera uses powerful technology so you know the message has been received.

Track the delivery and life cycle of a message, delivered, opened, clicked, answered by machine or person.

Multiple attempts are made if a message fails to initially send.

Archive all messages permanently and look them up at a community or person-level. 

98% average reputation improves the likelihood the message won’t be blocked or marked as spam. 

Residents can easily register via an automated email.

Message Center - see the status of automated messages sent

All email replies tracked in one place! – NEW

Gain a single source of truth with all resident replies to your outbound emails tracked in one place!

View a history of all conversations that took place between management and residents.

Replies and attachments are easily accessible within the Message Center and Resident Profile.

Keep a history of when a resident replied.

Email replies to your outbound HOA and property management communication

Dynamic location-based message grouping for board members, managers, streets, buildings, floors, units, and more.

Improve company image

Keep communication consistent across your entire property management portfolio even when handled by multiple managers and staff.

Custom branded emails with your company colors and logo.

Message templates improve consistency and streamline your operations.

Schedule messages ahead of time. Whether a message requires a follow-up or needs to be sent after hours, advanced scheduling helps everyone to stay ahead.

Custom Branding

Reach your entire portfolio at once

Send an email blast to multiple communities at once which means you can experience significant cost savings in mailing and increase employee productivity.

Segment your message by user type: managers, board members, residents, tenants, and other occupants.

Send messages across multiple communities or to your entire portfolio at once.

Send yourself a sample message to validate your content before you hit send.

Send multi-community announcements.

❝ During hurricane Irma, I was especially grateful to be able to reach all of the owners after evacuating the building because all the email addresses and all the contact information and all of the immediate communications were right there at any browser I could log onto. We were able to handle all building needs easily remotely.

Thank you Pilera for making a terrible hurricane experience a little bit easier for all all of us and giving us all a lot more peace of mind. ❞

Cynthia HollandPresident at Stratford Towers