CommunicationIncreasing communication is essential to any business but especially to the HOA, Condo, Apartments and other property management business. With such a diverse customer base it is important that a manager of a community uses a software that is tailored to each residents individual needs.
Provide your residents with a multitude of communication options. When residents log in to pick their own communication preference they are more likely to receive the messages you send.
Automated phone, email, and/or text messaging preference for every resident.
Send targeted messages to your audience through dynamic location-based distribution groups that self-maintain themselves.
Language translation for 103 languages.
Auto-generated reports detail important contact information such as invalid contact information, usage, and more.
❝ Pilera was amazing in the Emergency situation at Monarch Bay. The Sheriff’s department issued a lockdown and we were able to communicate to the entire community what was happening. It was ESSENTIAL over the last few days while trying to keep everyone informed. ❞
Kimberly CainOperations Team Manager, Monarch Bay
1 person faster than an entire team
emergency forced calls
gets through when it counts
Give your residents another way to stay informed through postal mailing! Easily send your letters for postal mailing through Pilera’s new integration with EverView or download PDF letters in batches to send out yourself.
Streamline message delivery through Pilera’s new postal mailing integration with EverView. You can even confirm that your letters were sent to EverView directly within Pilera.
Get your message across to the right people with Pilera’s advanced recipient segmentation options. Generate letters for a distribution group or residents who are not receiving any electronic communications – the possibilities are endless.
Improve brand awareness by adding your own company or community logo to your letters.
Preview your letter to see what it will look like before generating it in batches or sending it to EverView.
Generate letters and send out phone, email, and text messages all at the same time.
Other providers may have the ability to send outgoing messages but Pilera uses powerful technology so you know the message has been received.
Track the delivery and life cycle of a message, delivered, opened, clicked, answered by machine or person.
Multiple attempts are made if a message fails to initially send.
Archive all messages permanently and look them up at a community or person-level.
98% average reputation improves the likelihood the message won’t be blocked or marked as spam.
Residents can easily register via an automated email.
Gain a single source of truth with all resident replies to your outbound emails tracked in one place!
View a history of all conversations that took place between management and residents.
Replies and attachments are easily accessible within the Message Center and Resident Profile.
Keep a history of when a resident replied.
Keep communication consistent across your entire property management portfolio even when handled by multiple managers and staff.
Custom branded emails with your company colors and logo.
Message templates improve consistency and streamline your operations.
Schedule messages ahead of time. Whether a message requires a follow-up or needs to be sent after hours, advanced scheduling helps everyone to stay ahead.
Send an email blast to multiple communities at once which means you can experience significant cost savings in mailing and increase employee productivity.
Segment your message by user type: managers, board members, residents, tenants, and other occupants.
Send messages across multiple communities or to your entire portfolio at once.
Send yourself a sample message to validate your content before you hit send.
❝ During hurricane Irma, I was especially grateful to be able to reach all of the owners after evacuating the building because all the email addresses and all the contact information and all of the immediate communications were right there at any browser I could log onto. We were able to handle all building needs easily remotely.
Thank you Pilera for making a terrible hurricane experience a little bit easier for all all of us and giving us all a lot more peace of mind. ❞
Cynthia HollandPresident at Stratford Towers
