Our latest release introduces new features, including how to manage replies for community communications, and enhancements to messaging and documents.  Read on to learn more! 

New Features

Easily choose who manages replies to community communications

You can now select a specific manager to receive all resident replies for any message or announcement you send.  This new feature helps you delegate the responsibility of managing email responses to ensure no follow-ups are missed.  Here are some ways this new feature can come in handy:

• Vacation coverage – Schedule an announcement or message in advance, and assign the reply to a staff member to cover for you while you’re on vacation.
• Customer support – Assign all replies to a customer support individual or an outsourced staff member.  
• Route replies based on topic – Assign the responsibility of replying to an announcement or message to the best-suited department, such as maintenance for repair requests or accounting for late fee inquiries. 

Enhancements

• Bad Communications Report – When you view the Bad Communication Report, clicking on the resident’s name takes you to their profile so you can view and correct any contact errors before sending your next message.  
• Improved the user experience for file management.  We’ve improved the user experience for managing files and folders. 

New features with Pilera’s integration partner Ballot Bliss

Through Pilera’s integration with Ballot Bliss, community associations can run elections, amendments, budgets, and other types of votes securely and with ease.  Over the past few months, Ballot Bliss has added several new features to increase participation, improve compliance, and build trust with your residents.

• Voting Setup Report – Provides your community with a pre-election snapshot of your voting form configurations.  This feature makes record-keeping and compliance easy for customers in states with stricter regulations, such as Florida and California.
  
• Ballot Summary Report – This gives you a board-ready record of your vote or election.  You no longer need to manually gather spreadsheets or printed records of your election.  Ballot Bliss compiles your voting results, ballot settings, and audit logs into one report that you can share with your board or other stakeholders. Read more about the Ballot Summary Report here.
  
• Enhanced Weighted Voting Charts – Upgraded charts for weighted voting give you a clear picture of the vote’s progress.
  

About Pilera

Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn how to build strong relationships with your communities, schedule a demo!

Our latest release brings new features that are designed to give you more control over community portal branding and other settings, along with updates that make communications, operations, and voting more efficient.  Read on to learn more! 

New Features

Customize your email and portal branding at a community or company level

Managers can now easily add the company’s logo and colors to the portal and all email notifications at a company or community level.  This means you have direct control over your community portal branding, ensuring a consistent and professional look for your residents, which helps them feel more connected. Previously, our team handled this for you, but now you can manage it yourself, making updates quicker and simpler.

Manage settings at a company or community level

We’ve updated the Settings area to differentiate between global company settings and custom community settings, making it easier for you to locate and manage the information you need. You’ll notice that the settings area looks slightly different. Although everything you need is still in the same place, you now have direct control over managing more settings based on your role.  Previously, our team would have handled these for you, but now you can customize settings, such as branding and time zones, yourself.

At a community level, community managers can now handle:

• Branding & Communication, including colors and logos for the communities they manage
• State and time zone (accessible via the General settings)
• Display phone number for phone calls
• Display name for community emails
• Logo and letterhead for the community’s postal mailing

At an organizational level, company administrators can manage:

• Company Name settings
• Control overall appearance & branding for your entire company or specific communities, such as logo and colors for emails and the portal.
• The email address to receive notifications for user changes, new user registrations, and reports.  
• Logo and letterhead for postal mailing that can be controlled at a company level for all communities. 
• Access to all the same settings that Community Managers have. 

Enhancements

• Bad Communication Report enhancements – In June 2025, we introduced the new Bad Communication Report, which shows you a list of all occupants with invalid email, phone numbers, or text/SMS numbers.  This month, we’ve enhanced the report to automatically display contact information, communication issues, and unit address by default.  This new enhancement aims to make it faster and easier for our customers to identify communication issues.
• Message preview export – We’ve improved the Message Preview export for our communications feature. The downloadable Excel file now displays the address in a more organized way, making it easier to read and use.
• Committee notifications for ACRs – Architectural change request tickets now notify committee members by default when creating a new ticket.

Online Voting Feature Enhancements

This month, in partnership with Ballot Bliss, we’ve also made enhancements to several of our online voting features.  These enhancements are all aimed at making ballot management easier and improving reporting for your community association’s voting outcomes.  Check out all the new enhancements on the Ballot Bliss website! 

Stay tuned for more updates

As an active development company, Pilera continues to enhance its platform with new features and updates designed to improve your operations and resident communication. With the ability to customize branding for your portal and emails yourself, managing your community has never been easier. With these updates, we’re committed to making your workflow more efficient.

About Pilera

Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn how to build strong relationships with your communities, schedule a demo!

Greetings!  This month, we’re back with a new feature for ballot write-ins and several enhancements in partnership with Ballot Bliss to help your communities increase election administration and turnout.  Keep reading to learn more about these new, exciting features!

New Features

Improve Resident Engagement with Advanced Write-ins 

Residents have diverse perspectives, and sometimes the standard ballot or questionnaire options don’t capture their choices.  Whether you’re gathering input on amenity improvements in a survey or conducting an election, residents have valuable ideas that often go beyond the pre-determined choices.  To bridge this gap and offer residents more voting options, we’re releasing a new feature with Ballot Bliss that supports write-ins for multiple-choice questions.  This means that residents can still select from original options while adding their suggestions through write-ins.  

For communities that implement cumulative voting, this opens up a new way to increase engagement with your residents, as they can distribute their allocated votes among both existing choices and write-ins based on their preferences.  

The system automatically captures and organizes all responses, including write-ins, which eliminates the manual tallying that often delays results.  You’ll get comprehensive reporting that shows both standard selections and resident-generated options, which gives you a more complete picture of community preferences while increasing engagement.  

Enhancements:

This month, we’ve enhanced several existing features to help you communicate more reliably with your residents, simplify voting administration, and increase participation in your community’s next election.  

Easily identify invalid contacts and communicate with confidence

In a recent release, we introduced the new “Bad Contact Information” Report, which helps you identify residents with outdated contact information, such as invalid emails, phone numbers, and text numbers.  To make browsing simpler, the report automatically defaults to showing just those residents with invalid contact information.  This new enhancement makes it quicker for you to identify and resolve your HOA’s communication delivery issues.  This new enhancement also gives you peace of mind that messages are being sent to the correct contacts, which is especially vital during emergencies.   

User-friendly voting experience for residents

We’re excited to share some improvements we’ve made to the resident voting experience to help boost turnout.  These small changes will make the experience smoother from the ballot invite to casting the vote. 

• Navigate Ballots Easier – When residents receive their ballot, they’ll notice cleaner spacing between each question.  
• Multi-answer questions – Multiple choice questions now show the number of current selections vs the maximum votes that are allowed.  
• Ballot invite formatting – Whether your residents choose to receive paper or email invites, the improved formatting ensures that they will have clear access to their unique voting credentials and instructions. 
• Community names moved to the end of ballot invites – We recently gave the email invite a big redesign. This month, we’ve moved the community name in the ballot email subject line to the end so that the most important details about voting catch your residents’ eyes first. 

Streamlined ballot administration 

• Compliance alert for Truly Secret Ballots – The system now provides clear notifications to HOA ballot administrators that secret ballot votes cannot be deleted or modified once residents cast them.  This ensures full compliance with various HOA state laws and aims to protect resident privacy. 
• Expanded unit weights/percentage of ownership – We’ve expanded unit weights to 10 decimal places based on our customers’ feedback to allow communities more precision in votes that require a percentage of ownership to calculate votes.  
• Better formatting for contact information in results – We’ve resolved the formatting for special characters in residents’ names in the ballot reports, so it correctly displays joint ownership (such as “John & Jane Smith”) and business names. 

Improving resident communications and engagement

As a manager or board member, you’re juggling countless responsibilities from getting important announcements to every homeowner to organizing community votes, and everything in between.  We’ve added several new features and enhancements in partnership with Ballot Bliss in the release that are aimed at helping you make resident engagement and community voting simpler.  Stay tuned for more updates in the coming months. 

About Pilera

Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn how to build strong relationships with your communities, schedule a demo!

Two releases in a month?!  Our development team has been heads-down working on something that keeps coming up in a lot of our conversations with HOA managers and boards: how do you get people to turn up and vote?  The answer is more than just sending out a ballot invite to your residents.  In partnership with Ballot Bliss, we’ve focused on all the big moments and little nuances that will help your communities push the boundaries when it comes to an HOA election turnout.  Keep reading to learn what we’ve discovered and built along the way!    

New Features

1) Send ballot invites via text/SMS in the residents’ preferred language

Reaching residents through multiple channels is essential to achieving quorum, and we’re excited to give our clients another new way to communicate!  Managers can now send ballot invites directly to residents’ phones through text/SMS messages and in the language residents prefer.  Pilera supports over 100 languages for text/SMS translation, which is especially important because 76% of customers want information about products translated into their own language.

Additionally, each text message contains information about the ballot, a secure link, and a personal access code for residents to cast their vote.  

2) New ballot emails are designed to make voting easier

With the new ballot design, we’ve removed the clutter and put the essential information front and center to make it easier for residents to cast their vote.  The voting button stands out more, and the secure access code is quicker to find.  We’ve made this change to eliminate any guesswork for your residents and naturally guide them through the voting process.    

3) Ballot Postal Letter Gets an Upgrade 

Physical mail remains crucial for those without reliable internet access or who simply prefer mail.  But too often, official letters are confusing and hard to follow. The new postal letter layout organizes all important information, such as ballot details, voting instructions, and secure access codes, more prominently.  The shortened secure links in the letter not only look cleaner but also provide better protection against security issues while being easier for residents to use.  

4) Short voting links that are easy and secure

Your community shouldn’t have to choose between security and convenience, and now with our short voting links feature, you don’t have to.  The new short links for text and postal letter ballot invites are easier for homeowners to access, they’re less prone to typing errors, and they provide better security against tampering.  Whether residents are clicking from their phone or typing the URL from a printed letter, the process is simpler and secure.

5) Create a strong first impression with your community’s logo 

When residents click their voting link, the first thing they see is something they should recognize, which is your community’s logo.  In the redesigned voting entry page, we now feature your community’s logo right at the top, so residents know that they’re on the community’s voting page and not a generic website.  The page also includes clear instructions on how to enter their secure code to cast their vote.  Small touches like this can make a big difference between residents feeling confident about the voting process versus not participating at all. 

Enhancements:

Along with the big features, we’ve added some little touches that will make your day a little bit easier.  Take a look at how these new enhancements simplify your work:

• Faster ballot access from reports – Building on the Report Mode we released earlier this month, you can now directly access a specific ballot from this report, eliminating redundant steps.
  
• Clear audit log tracking – We renamed the “History” tab to “Audit Log” to better reflect its purpose of being able to see which election admins, community managers, or board members unsealed ballot results.
  
• Better Styling for Ballot Emails – The improved headers in ballot invites ensure your community’s visual identity remains consistent across all resident communications.
  
• Better Help Article Guidance –  Clearly labeled help resources in the Send Announcement area enable you to get quick assistance on the go. 

Simplifying resident engagement and turnout

Between keeping residents informed in your diverse communities and increasing engagement in critical votes, you’re handling dozens of moving parts every day.  We’ve added several new features in this release, specifically designed to make voting easier and more efficient.  These updates are now live and ready to make your jobs a little bit easier!

About Pilera

Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn how to build strong relationships with your communities, schedule a demo!

This month, our development team has been busy under the hood to bring our customers exciting new features to Pilera’s communications platform and new ballot management features with our integrated partner Ballot Bliss! 

From easily identifying invalid resident contacts to smoother ballot creation workflows, our new updates are aimed at making your community management work smoother! Keep reading to learn more about all these new, exciting features! 

New Features:

Resident Communications

See which residents have outdated contact info

When you need to reach residents quickly, whether for routine updates or urgent alerts, outdated contact information can become a barrier when you can least afford it.  Many of you told us that our existing feature that helps identify invalid contacts is essential to your communication process, so we gave it a big upgrade to make it even better. The report is called the “Bad Communications Report” and is now available in the Communications tab.  You’ll now get clear indicators on which resident phone numbers or SMS/text messaging contacts are invalid, making it simple to keep your resident database accurate and your communications flowing smoothly.

Ballot Management

A more streamlined workflow for Ballots

We’ve eliminated the back-and-forth between pages to create a smoother ballot management workflow.  Now, everything you need to manage your community’s ballots, from handling settings to tracking results, lives in one place.  

The interface will feel very familiar if you’ve been using Pilera’s integration with Ballot Bliss while giving you new functionality that will streamline election management. 

A glance at each ballot across all your communities

If you’re managing ballots for multiple communities simultaneously, it can feel overwhelming to keep track of things like ballot settings and quorum.  In partnership with Ballot Bliss, we’ve created a new “Reports Mode” which puts the most important information for your communities’ ballots on a single dashboard.  Here’s how this new feature makes ballot management easier across your portfolio:

• Check the status of each ballot across your communities
• Easily see how many people have voted, compared against each community’s quorum requirements.
• Find specific ballot information by searching dates or by keyword 
• Get a glance at each ballot’s progress, including seeing resident voter turnout (including weighted votes), when the ballot starts and ends, who’s eligible to vote, and other important details.  

Treat paper ballots and administrative proxies just like online votes

When you receive paper ballots or administrative proxies, you no longer need to maintain separate spreadsheets or systems.  With Pilera’s integration with Ballot Bliss, you can easily enter the votes straight into the system, send residents an email notification, and attach original documents to the submission for complete records. 

Multi-unit owners can have each property vote recorded separately, and the system automatically tracks when staff enter votes for full transparency without the administrative burdens.

Translate ballot invites automatically into the residents’ preferred language

Seamlessly remove language barriers that prevent homeowners from voting in your community elections.  With Pilera’s support for over 100 languages, easily translate the content of your ballot invites and instructions into your residents’ preferred language.  

Faster voting for multi-property owners

Homeowners with multiple units can now cast their votes for each unit in one session.  They’ll see all their properties listed together and can either apply the same vote across all units or vote individually for each one. This new functionality eliminates the need for homeowners to juggle between multiple ballot emails or verification codes to cast their votes, giving them a better voting experience. 

Make data retention a breeze

Each ballot now has its own “Documents” section designed to help you maintain comprehensive record-keeping.  Attach scanned paper ballots, proxy forms, and other supporting documents directly to the ballot to create an organized audit trail.  When boards or residents ask questions or request historical records, you’ll have everything properly documented and accessible instantly. 

Enhancements:

In this release, we’ve also made several smaller tweaks to the features you use to make your day a little bit easier.  

Communication Enhancements

• We’ve fixed the resident message preview display when units receive physical letters in the same mailing.  The preview now clearly shows what each unit will receive.

Ticketing System Enhancements

• Date ranges for tasks now function correctly on the dashboard, giving you accurate results when filtering by timeframe.

Ballot Enhancements

• We’ve switched to a cleaner font for ballot invitations so they’re more easily readable.
• Voting deadlines in ballot notification emails now show your community’s correct time zone.
• When creating a ballot, we changed the verbiage from “Description” to “Summary” for better clarity.  
• Attachments now sort alphabetically by filename, making documents easier to locate within the ballot. 

Managing resident communication and voting with ease

Between keeping residents informed, managing staff workflows, and organizing community elections, you’re handling dozens of moving parts every day.  We’ve added several new features this month, specifically designed to reduce the administrative burden and make your daily tasks more efficient.  These updates are now live and ready to make your jobs a little bit easier! 

About Pilera

Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn how to build strong relationships with your communities, schedule a demo!

This month, we’re excited to bring our customers several exciting new features and enhancements, including truly secret ballots with Ballot Bliss, Pilera communication enhancements, and integration updates with Vantaca.  Keep reading to learn more about these new features! 

New Features

Truly Secret Ballots

Pilera, in partnership with Ballot Bliss, is continually enhancing voting features to improve the customer experience. As more states, such as California and Hawaii, require anonymous voting, communities need an easy way to tally votes while honoring resident privacy. We’ve spoken to many HOA election officials who are struggling to find software that offers secret ballots that are truly secret.  That’s why we’ve released a new feature called Truly Secret Ballots, which separates the resident or voter identity from what they voted for. Our enhanced security measures ensure that no one, not even our system, can trace vote choices back to voters.

To further protect voter anonymity, we randomly hide the first several submissions from the results table, until the ballot is archived and the polls are fully closed. The date and time a resident casts a vote have also been removed to avoid traceability.  These features improve transparency with the community and reduce the election administrator’s legal risk of exposure to secret ballot data.  If you often hear residents asking, “How do I know that you can’t see who I voted for?”, then this feature will make your life a whole lot easier!  You’ll give residents the confidence to know their vote is protected while building trust with the community.  

See who is and isn’t receiving community announcements

To help our clients improve success with their communications, we’ve upgraded the community announcement preview.  This preview now shows you who will and will not get messages based on your segmentation.  

This new functionality organizes recipients and non-recipients into a table for easier searching and exporting.

Ballot Enhancements

Partnering with Ballot Bliss, we’ve rolled out several enhancements to improve the user experience:

• Increased security for documents linked within a ballot.
• Streamlined ballot creation by making multi-choice and single-choice questions required by default. Managers have the flexibility to unselect this option if needed, such as for surveys.
• Improved clarity in the Ballot History by changing the term “Unlock” to “Unseal”.
  

Integration: Bring in Multi-Owner Accounts from Vantaca

We’re excited to announce that you can now seamlessly integrate multi-owner accounts from Vantaca into Pilera! This upgrade allows you to communicate with all owners in a unit, increase resident engagement through the portal, and efficiently manage support and maintenance tickets – all in one place!  We are one of the first companies to implement the new API updates from Vantaca.  

Other Enhancements:

• We’ve improved the Board of Directors bricklet in the resident and manager portal for a better usability experience. 

About Pilera

Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn more about how Pilera can help you build strong community relationships, schedule a 15-minute consultation here.

Greetings!  In 2024, Pilera introduced its partnership with Ballot Bliss to bring secure and efficient online voting to the community association industry.  This month, we have several exciting new updates to share about the ballot feature, including new ballot invites, a revamped results section, and much more! Keep reading to learn more about these new updates!

Ballot Invites

Increasing participation in your community elections just got easier!  Managers can now send out Ballot Invites for a specific election or vote directly through the Send Announcement or Send Message feature.  The email content is fully customizable and includes a secure link and code, allowing residents to cast their votes easily.

Send Ballot Invites to Non-Voters

When voting is underway, reminding residents who haven’t participated is essential. Our latest feature enables managers to send automated reminders, ensuring more votes are cast and improving your community’s chances of meeting quorum.

Guest Voting

In response to our clients’ requests, we are excited to introduce Guest Voting! This new feature brings convenience and security to your community’s elections, surveys, and votes.  Now, residents can securely cast their vote from a Ballot Invite using a unique link and code – without needing to log in. The code is valid up to five times or until they vote.  After voting, residents can log in or sign up for a resident portal account to stay updated, request services, and connect with their community anytime.

Redesigned Results 

We’ve revamped the results section based on our client’s feedback, making tracking and analyzing voting trends easier.

• Charts & Results – In the December 2024 release, we introduced a variety of charts and a comprehensive results table.  In this release, we’ve improved the charts to include information such as the total unit weight. 
• Participation – Quickly see who has voted, who hasn’t voted, and access the full voter base.  You can download a summary or detailed report for offline use and analysis. 

Terms of Service

Now, managers can require residents to agree to custom Terms of Service before voting. A built-in rich text editor makes it easy to create agreements tailored to community rules, CC&Rs, or local regulations.

Improved clarity of results and participation settings

We’ve improved the wording of the settings related to displaying results and participation details. This will help managing the community’s voting settings more clear for our clients.

Take your community voting to the next level with Ballot Bliss

Pilera’s new integration with Ballot Bliss takes the complexity out of the community association voting process. Enjoy a seamless, secure, and stress-free election process with Pilera & Ballot Bliss, with many more enhancements on the way in the coming months. 

About Pilera

Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn more about how Pilera can help you build strong community relationships, schedule a 15-minute consultation here.

As we look back on 2024, it’s been an incredible year of innovation at Pilera.  Everything we do at Pilera starts with you, our clients.  We’ve built our company on the idea that innovation starts with listening, and with your feedback, we’re always improving to make your work easier.  From exciting features to powerful enhancements, we’re proud of our team’s dedication and grateful for our clients’ ongoing support. Last year, we launched a new voting product, improved integrations with our partners, and enhanced many of the features you rely on every day.  Read on to take a look at the highlights from 2024!

New self-managed voting platform with Ballot Bliss

Last year, Pilera partnered with Ballot Bliss, an online voting platform designed to improve efficiency and enhance outcomes.  The online voting platform is all about making community life easier – no more headaches from traditional voting setups, drawn-out meetings, or the high costs of printing and distributing ballots. Oh, and did we mention it can increase resident participation by up to 80%?
 

We partnered with Ballot Bliss to roll out over 100 new features and enhancements, built around your needs, like:

• Secret ballots and redacted reports to protect privacy
• New quorum tracking by ownership percentage
• Email confirmations for voters (no more wondering if it went through!)
• Detailed charts showing voting activity (# of voters vs nonvoters)
• Easily identify units missing the percentage of ownership
• Proxy administration tools

Staying ahead of the curve with state laws

With more states, such as California, allowing online voting for community associations, Ballot Bliss keeps pushing the boundaries to meet your needs. For California associations, we’ve rolled out new features such as secret ballots, redacted reports, and automatic ballot receipts to help associations meet the law’s requirements.   

What’s coming next

And there’s more to come! This year, we’re teaming up again with Ballot Bliss to bring features like guest authentication and advanced reporting tools your way.

New integrations & enhancements

A new way to communicate with Pilera & OSG’s integration for postal mailing

Keeping everyone in the loop can be challenging, especially when some residents prefer postal mail. That’s why Pilera and OSG have partnered together to make HOA communication easier.

Here’s what the integration does for you:

• Quickly create professional, branded letters that reflect your community.
• Handles the printing and mailing process seamlessly through OSG.
• Ensures residents without digital access never miss an update.
• Track all your other communications in a permanent historical archive.  

Access important functions with VMS Single-Sign-On (SSO)

Through our Single Sign On capability (SSO), you can easily log into your VMS account from Pilera and access crucial links such as account details, calendars, architectural requests, vouchers, and compliance.

Improve efficiency through 2-Way integration with C3  

We’ve enhanced our integration with C3 by adding a two-way sync. This means your data will always stay up-to-date on both platforms – no more double-checking or making manual updates.  Additionally, Pilera automatically pulls other occupants from C3, so you don’t have to manually add them.

Convenient online payments with Alliance Bank SSO integration

Pilera now supports Alliance Bank Payment single sign-on (SSO). This means residents can quickly access their online payment directly from Pilera.  

Manager & Board Dashboard Enhancements

We’ve made some updates to the Manager & Board dashboard to help you stay on top of important community details.  Take a look:

• Community Note – Leave a quick note on the dashboard for your team—perfect for shift changes or updates.
• Events – Access today’s community calendar events directly from your dashboard.
• Announcements – Quickly see the latest announcements sent to your community. 

Ticketing System Enhancements

Track resident email replies to tickets

Replies from residents, along with any attachments, are now automatically logged into the ticketing system. This ensures every conversation is captured, even during emergencies, staff changes, or interruptions.   

Add quick comments to more ticket types

Add quick, pre-written comments to ticket types like Rule Violations, Support, Tasks, and more. This will save your team time and ensure consistent communication across the organization.

Community Event Calendars

The Community Event Calendar got even better in 2024!  We made several enhancements to improve the user experience for managers and residents alike.  These enhancements include:

• The ability to print calendar events by month, week, and day.
• The ability to easily view who created each event for better accountability.
• Improved appearance of the community calendar when you embed it on your community website.
• Making the experience on mobile devices much smoother and user-friendly.  

Communication Enhancements

We’ve made it simple to re-engage residents who haven’t logged into Pilera recently. Whether you’re preparing for a big vote or just looking to keep everyone in the loop, this tool helps you pinpoint inactive users and send a quick email with credential reset instructions.

New community validator import

We’ve made it easier for standalone clients to validate community data before importing. Simply upload your spreadsheet with occupant data and addresses, map the fields, and validate. We’ll provide a template to get you started, and once validation is complete, our tool will generate a ready-to-send spreadsheet that you can send us for the final import.

Summary of 2024 Pilera Updates

• Partnered with Ballot Bliss to launch a self-managed online voting platform, introducing over 100 features focused on privacy, accuracy, and participation.
  • Includes secret ballots, redacted reports, email confirmations, proxy tools, quorum tracking, and visual voting analytics.
• Delivered state-specific voting features to support compliance, especially for states like California.
• Introduced upcoming Ballot Bliss features for 2025 such as guest authentication and advanced reporting tools.
• Launched a postal mailing integration with OSG, enabling communities to send branded letters to residents who prefer physical mail.
• Improved VMS and C3 integrations with Single Sign-On and 2-way syncing to simplify access and keep resident data up to date.
• Added Alliance Bank SSO integration, allowing residents to make online payments directly from Pilera.
• Upgraded the Manager & Board Dashboard with new tools for shift notes, daily events, and recent announcements.
• Enhanced the ticketing system to automatically log email replies and enable quick, reusable comments across ticket types.
• Improved the Community Event Calendar with print options, visibility into event creators, and better mobile performance.
• Rolled out a tool to re-engage inactive users by sending credential reset emails for improved participation.
• Introduced a community validator import tool to help standalone clients clean and validate data before onboarding.
• Looking ahead, Pilera will continue to prioritize client feedback and deliver more powerful tools to simplify community management in 2025.

Coming up this year

From launching powerful new tools like online voting with Ballot Bliss to making integrations and features more seamless, 2024 has been a busy and rewarding year.  Every new feature and enhancement has been driven by your valuable feedback and the trust you place in us. This year, we’re excited to continue bringing you even more updates to make managing your communities easier and more efficient. Stay tuned to our latest updates here!

About Pilera

Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn more about how Pilera can help you build strong community relationships, schedule a 15-minute consultation here.

New Ballot Enhancements

Last month, Pilera launched its new self-managed voting platform. Our new voting platform removes the hassle of traditional paper ballots by providing a streamlined and secure experience for residents to cast their votes online. With features like customizable ballots, automated communications, visual charts, and an audit trail for transparency, PileraVotes makes your community’s voting experience more efficient and secure.

We’re always adding new features and enhancements to our software, based on customer feedback, so you can manage your community more easily. This month, we’re introducing new voting enhancements that will make it easier for your community to participate. Read on to learn more about these exciting improvements!

Ballot Enhancements:

Table improvements

We’ve made some usability improvements to the tables so that you can easily adjust the sizes of columns. This is especially useful when creating a table to display candidate options for community elections with photos, links, and descriptions.

More control over your ballot descriptions

We’ve added a rich text editor to the Description field so that you can control the look and feel of your ballot content. You can add headers, links, file attachments – anything you need!

Better instructions for unsealing ballots

Pilera’s new self-managed platform allows you to unseal ballots at a specific point in your voting process. Based on your community policies, this may be done from the beginning of voting, after it is concluded, or during an open meeting. We’ve added more detailed instructions to the warning that displays when you’re about to unseal a ballot.

Sample Ballots

Our clients will now be able to view sample ballots in their community. Feel free to take a spin through the new ballots feature, and if you’d like more information about purchasing a ballot for your community, please contact us at sales@pilera.com.

Watch Video: New online voting platform

About Pilera

Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn more about how Pilera can help you build strong community relationships, schedule a 15-minute consultation here.

Pilera and OSG have partnered to provide enhanced communication options for community association managers and board members. 

Carol Stream, IL, and Nashua, NH – September 24, 2024 – Pilera, a leading CRM solution for HOA management, and OSG, a premier provider of print and digital Customer Communications Management (CCM) solutions, are pleased to announce a strategic partnership. This collaboration will enhance how Homeowners Associations (HOAs) communicate with their residents. 

Pilera’s platform focuses on building meaningful relationships within communities, treating residents as valued members rather than focusing on transactions. Through this partnership, OSG’s expertise in CCM, including print and mail solutions, will complement Pilera’s digital offerings, enabling multichannel resident communication via phone, text, email, and mail. 

“We are excited to partner with OSG to broaden our communication capabilities and offer more comprehensive services to HOA managers,” said Ashish Patel, CEO of Pilera. “This partnership will provide HOAs with more diverse ways to connect with residents, fostering a stronger sense of community by expanding communication channels.”  

“We see tremendous potential in combining our communication expertise with Pilera’s industry-leading CRM platform,” said Dean Cherry, CEO of OSG. “This partnership will enable us to deliver innovative solutions that support HOAs in building stronger, more connected communities.” 

Through this collaboration, Pilera and OSG will offer integrated solutions that streamline the management of HOA communications, from routine announcements to critical updates. The combined benefits will extend the reach of associations, allowing them to connect with residents in a variety of ways—whether through phone, text, email, and mail —resulting in broadened communications with their communities. 

HOA managers, board members and residents can benefit from the partnership immediately. By partnering with OSG, Pilera clients can allow residents to set communication preferences to request printed mailings. Community managers also gain the ability to initiate comprehensive direct mailings quickly and efficiently, improving responsiveness and engagement within their communities. 

The postal mailing functionality is available in Pilera’s CRM platform today. Pilera clients can activate it by setting up an OSG account within the platform. For more information about this partnership and the solutions offered: 

Media Contacts:  

Sarah Guckes, OSG: sarah.guckes@osgconnect.com 

Sumedha Rao, Pilera: sumedhar@pilera.com 

About Pilera 

Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. Discover the Pilera advantage at Pilera.com. 

About OSG 

OSG (Output Services Group, Inc.) delivers leading print and digital Customer Communications Management (CCM) solutions that drive action, loyalty and retention. With over 50 years of experience, OSG enables more than 5,000 customers to create deeper relationships, one communication at a time. 

For more information, please visit https://www.osgconnect.com or follow us on LinkedIn, Twitter & Instagram. 

Note: Click here to view the original press release on OSG’s website.