Happy Customers
Discover the impact of Pilera through the voices of our satisfied clients—from management companies to single associations and board members.
4.8/5 from 28+ reviews
Case Studies
Explore our case studies to see how Pilera is transforming community management with real-world success stories!
Professional Association Services, Inc. Delivers Superior Customer Service With Pilera
How a 225-unit condo association modernized their communication policy.
Interview with Imagineers: Managing the Emergency & Rebuilding Process at Stonewood Condominiums
Management Companies
Washington customer since 2014
“We definitely use this [Pilera] as a selling tool. We feel potential clients are impressed with the system and transparency. The continued updates and additions to the system over the years have been a pleasure to be a part of.”
Source:
Theresa Beers
Wisconsin customer since 2017
“I’ve had a few resignations and am using Pilera more over the last few weeks. I just wanted to send a memo that I LOVE the attaching items to emails features. Some boards struggle to login and actually use Pilera so being able to attach the items so they have no reason not to review them is AMAZING! Kudos!”
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Kirsten Capps
Wisconsin customer since 2017
“I think our annual meeting attendance and/or return of proxies has been higher with Pilera communications as we use the follow-up reminders very regularly.”
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Kirsten Capps
“Practical and user-friendly software!”
“Management is lovely, professional, and responsive. Very pleasant working relationship and I genuinely like these people. Pilera is extremely user-friendly both for the management company and for the clients. We particularly like how aesthetically pleasing the interface and communications appear, and how it can be used to reverse 911 for any urgent notices needed.”
Source:
Capterra
Elizabeth Caswell Dyer
“Dependable, Scalable, Consolidates, basis for our recent success!”
“Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can’t tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don’t rest on their laurels. They continue to improve on their offerings.”
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Capterra
Carlos Molina
“Knowing I can look at messages for all the buildings while talking to an owner is great. Ideally, I have all the information to assist them right away.”
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Meg Ticknor
Maryland customer since 2019.
“The discussion board allows us to effectively communicate with our residents, without having to spend lots of time on the phone with them, which equates to being able to speak to more prospects.”
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Kevin Bardales
Maryland customer since 2019
“We are able to provide more one on one customer service to prospects and residents since we are spending less time having to get letters ready to communicate with residents.”
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Eve Castillo
Texas customer since 2018
“The accounting brains here at Allied are pleased with your sync report and I just wanted to repeat our team’s appreciation for your quick response and resolve of our concerns. You provided top-notch customer service!”
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Sherry Grubbs
“Residents are utilizing the site and instead of calling the office for items, they’re checking the site first”.
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Kari Papadinis
Single Associations & Board Members
Management Companies
Hear what our incredible customers have to say!
Illinois customer since 2017
“Pilera has been beneficial for us internally and externally. Additionally, the accountability that Pilera offers is extremely useful when it comes to giving Boards information regarding what we have done vs what a Resident might say. Lastly, the user-friendly capability that the entire system ensues…We made this change for our Company after deciding which route to take because this is the best option to better serve our clients and staff in a positive way.”
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Maine customer since 2015
“Pilera has made communication with our clients simple. Time is a commodity that I don’t care to waste. The time/money that is saved through this product pays great dividends. Whether at the office, from the road, or from home I can get a message out to as many of my clients as I need to with a couple clicks of some buttons.”
“We’ve taken on a number of properties that complained that their previous management company handled communication poorly. They have all been very impressed by how well we are able to communicate with Pilera.”
Connecticut customer since 2019
After a year of working with Pilera, we couldn’t be happier with our decision to leave our previous platform. Pilera is extremely user friendly and with the proper training and education you will see the increase of productivity both internally and with clients. The Pilera support team been exceptional since day one. We love that Pilera is constantly working to improve the software and on numerous occasions have built in modules to increase workflow based on suggestions from their clients.
Washington customer since 2014
“With the emails feeding from VMS, we are able to send late notices, water shut offs, asphalt paving, traffic flow notices, monthly assessment reminders, and general information with a check of a box. This is a faster more efficient use of our time than emailing, and we can track who has received and read the notice. Homeowners are viewing their ledgers for payments, late fees, and fines and using the “make a payment” button to bring their accounts current.” “The continued updates and additions to the system over the years have been a pleasure to be a part of.” “We definitely use this [Pilera] as a selling tool. We feel potential clients are impressed with the system and transparency.”
Florida customer since 2016
“We really like Pilera and it is an extremely useful tool in our daily communications with the owners in the associations. We have more and more owners using the program each month and we have a very high participation rate, especially with our newer associations that were brought in with Pilera from the start.
I only wish we utilized it more as we could use it for so many additional things. We have been making an effort to learn about and initiate use of features that they continue to add. The program is very easy to use both for the administrator and the users.
The TOPS integration works very well and should we ever need anything from Pilera support (which is rare), they are super responsive and friendly. They even just check in from time to time to see how things are going. Pilera is a great company to work with and an invaluable addition to our ability to provide 24/7 access and information to our owners.”
Ohio customer since 2017
“I love Pilera! The team at Pilera is very easy to work with and they are very patient. I’ve noticed a decline in phone calls due to being pro-active in messages and communications. Residents can access their maintenance accounts and other pertinent documents/rules, etc.”
Single Associations & Board Members
Hear what our incredible customers have to say!
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