Take a look at what our customers say about the value of Pilera!
Take a look at what our customers say about the value of Pilera!
“Now we have a competitive advantage.”
“We currently have 59 communities on Pilera. Pilera has been a great addition to our management and communication tools. We were not able to provide a good effective portal system because of our property management software system. It put us at a disadvantage with our competitors until we stated using Pilera. Now we have a competitive advantage. We have eliminated the use ‘Resident Information’ sheets for these communities and we have streamed line the communication process with the owners and residents. It has also reduced mailings by 50% which saves money for the Association and labor cost for us. Pilera has become a necessity vs. an option for us.”
“It was ESSENTIAL over the last few days”
“Pilera was amazing in the Emergency situation at Monarch Bay. The Sheriff’s department issued a lockdown and we were able to communicate to the entire community what was happening. It was ESSENTIAL over the last few days while trying to keep everyone informed.”
“Pilera has been a great addition to our VMS platform.”
“With the integration with VMS, it took no more than 20 minutes for the set up portion and to send welcome emails to our clients. Pilera has been a great addition to our VMS platform.”
“My only regret is not making the transition sooner…”
“After meeting the Pilera team at the CAI National Event in 2011 and getting an outstanding presentation of their product I wanted to switch from my current provider. Pilera has exceeded expectations in the transition. I couldn’t be more pleased with the performance from Pilera. Even the functionality from a mobile device exceeds the performance from my last provider.
My only regret is not making the transition sooner.
Thank you Pilera!”
“This product pays great dividends…”
“Pilera has made communication with our clients simple. Time is a commodity that I don’t care to waste. The time/money that is saved through this product pays great dividends. Whether at the office, from the road, or from home I can get a message out to as many of my clients as I need to with a couple clicks of some buttons.”
“Easy, user friendly…”
“I feel Pilera is easy, user friendly, and a great way to download reports to our communities.”
“I am thrilled with the ease of the entire system!”
“As I had told you earlier as a new user to Pilera I am thrilled with the ease of the entire system! The Pilera system has made my adjustment to a new job very enjoyable. I have worked with many programs throughout the years as a Property Manager and Pilera is by far the most user-friendly system I have ever had the pleasure of working with. I can go to the Pilera system to locate the majority of information that I need throughout the day to service the properties that we manage without any hassle.”
“I’ve noticed a decline in phone calls…”
“I love Pilera! The team at Pilera is very easy to work with and they are very patient. I’ve noticed a decline in phone calls due to being pro-active in messages and communications. Residents can access their maintenance accounts and other pertinent documents/rules, etc.”
“Thank you Pilera for making a terrible hurricane experience a little bit easier for all of us…”
“During hurricane Irma, I was especially grateful to be able to reach all of the owners after evacuating the building.. Thank you Pilera for making a terrible hurricane experience a little bit easier for all of us and giving us a lot more peace of mind…We were able to handle all building needs easily remotely.”
“This is a faster more efficient use of our time…”
“With the emails feeding from VMS, we are able to send late notices, water shut offs, asphalt paving, traffic flow notices, monthly assessment reminders, and general information with a check of a box. This is a faster more efficient use of our time than emailing, and we can track who has received and read the notice. Homeowners are viewing their ledgers for payments, late fees, and fines and using the “make a payment” button to bring their accounts current”.
“The support staff is top notch and willing to adjust to the changing nature of the community management industry…”
“Pilera has been a wonderful asset to our company. The portals are incredibly user friendly and make many aspects of our day-to-day work much easier. The support staff is top notch and willing to adjust to the changing nature of the community management industry. The professionalism and training that Pilera exhibit have been crucial to Home Again Community Management’s success”.
“Community members using Pilera have found the notices and condo docs, minutes, by-laws, etc. very informative. Folks who use the site appreciate being able to read the minutes. The managers have not yet opened the site for advertising or community events, which is unfortunate, but perhaps in time, Pilera’s full potential will be made available to our community.”
“Very easy to navigate, update, and maintain…”
“I find Pilera very easy to navigate, update, and maintain. I look forward to our community’s increased reliance on Pilera is the central location of personal data, documentation, and workflow information.”
“I was excited to learn about Pilera, which addressed all forms of communication…”
“Desert Shores Community Association needed to improve communication with its 3,351 owners and I was looking into different services that included reverse 911 calls, text, email and a more secure website that would integrate with our accounting software. After some research, I found the products either too cumbersome to implement, cost prohibitive or didn’t integrate well with the community management industry.
I was excited to learn about Pilera, which addressed all forms of communication that I was interested in and hopeful that it would be affordable and that the implementation would be simple. While going through the vetting process and exploring options, I was very happy with all the assistance and support that was provided by the Pilera staff. They were always helpful and professional, providing answers to my many questions and patient with the Board approval process.
The website for us was a key component as I elected to have that be the point of contact for our owners to interact with the Pilera software. During the time of setting up the website, I was completely satisfied with the level of one on one training provided and the expediency in which they would respond back to my inquiries.
Our website and Pilera software have been up and running now for 3 months and aside from a few minor glitches, which were quickly resolved, I would say the implementation was quite smooth and well received throughout the community. I’m happy to recommend Pilera and I’m pleased that they continue to make improvements, on an already great product, to keep it up to speed with the ever changing technology and world we live in.”
“…This is the best option to better serve our clients and staff in a positive way.”
“Pilera has been beneficial for us internally and externally. Additionally, the accountability that Pilera offers is extremely useful when it comes to giving Boards information regarding what we have done vs what a Resident might say. Lastly, the user friendly capability that the entire system ensues…We made this change for our Company after deciding which route to take because this is the best option to better serve our clients and staff in a positive way.”
“…the relationship and the product have made Excel a better management company.”
“It is very easy for us to promote Pilera to other management firms because the relationship and the product have made Excel a better management company. Our clients are happy with the product and our staff members are more productive as a result.”
“…an invaluable addition to our ability to provide 24/7 access and information to our owners.”
We really like Pilera and it is an extremely useful tool in our daily communications with the owners in the associations. We have more and more owners using the program each month and we have a very high participation rate, especially with our newer associations that were brought in with Pilera from the start.
I only wish we utilized it more as we could use it for so many additional things. We have been making an effort to learn about and initiate use of features that they continue to add. The program is very easy to use both for the administrator and the users.
The TOPS integration works very well and should we ever need anything from Pilera support (which is rare), they are super responsive and friendly. They even just check in from time to time to see how things are going. Pilera is a great company to work with and an invaluable addition to our ability to provide 24/7 access and information to our owners.
“You provided top-notch customer service!”
“The accounting brains here at Allied are pleased with your sync report and I just wanted to repeat our team’s appreciation for your quick response and resolve of our concerns. You provided top-notch customer service!”
“This is the first stepping stone for something great…”
Personally, I feel this is a great tool to connect with residents making it easier to communicate, also from a environmental perspective reducing the amount of news letters send to residents. This will streamline communication more efficiently. This is the first stepping stone for something great and for the community get involved and build together.
“…their issue was usually resolved the same day.”
I had a manager comment the other day that they loved Pilera because when ever they’ve had to contact customer support their issue was usually resolved the same day.