Take a look at what our customers say about the value of Pilera!
Take a look at what our customers say about the value of Pilera!
“Now we have a competitive advantage.”
“We currently have 59 communities on Pilera. Pilera has been a great addition to our management and communication tools. We were not able to provide a good effective portal system because of our property management software system. It put us at a disadvantage with our competitors until we stated using Pilera. Now we have a competitive advantage. We have eliminated the use ‘Resident Information’ sheets for these communities and we have streamed line the communication process with the owners and residents. It has also reduced mailings by 50% which saves money for the Association and labor cost for us. Pilera has become a necessity vs. an option for us.”
“It was ESSENTIAL over the last few days”
“Pilera was amazing in the Emergency situation at Monarch Bay. The Sheriff’s department issued a lockdown and we were able to communicate to the entire community what was happening. It was ESSENTIAL over the last few days while trying to keep everyone informed.”
“Pilera has been a great addition to our VMS platform.”
“With the integration with VMS, it took no more than 20 minutes for the set up portion and to send welcome emails to our clients. Pilera has been a great addition to our VMS platform.”
“Excellent customer service we have been receiving from the Pilera team “
Cardinal Management Group, Inc. manages over 160 community associations in four states. We were looking for a “value added” communications platform to add to our stable of offerings to our clients. Having experience with several other firms, we decided to move ahead with Pilera. The deciding factor for us was the excellent customer service we have been receiving from the Pilera team as well as their hands on attention and flexibility during the roll out. We are very excited about Pilera and anxious to see our clients embrace the technology as a way to increase communications and efficiencies within their communities.
“Pilera is excellent at listening to the client…”
“We are still in the early stages of implementing Pilera. We hope to role it out to our 85 plus communities in the next month. My staff is looking forward to working with the new system. Ever since the demonstration they have been excited to get started. Pilera is excellent at listening to the client and making adjustments to improve the software. It is so refreshing to work with a company that takes user feedback and implements it to benefit all users.
“I do not hesitate to recommend Pilera to any of my peers…”
“It has been my experience that they (Pilera team members) have exhibited an exceptionally high level of service and a very proactive approach to their product. I do not hesitate to recommend Pilera to any of my peers.
The call feature alone is a huge plus for us since many of our owners in South Florida are without computers and the only way to communicate with them is via telephone.”
“My only regret is not making the transition sooner…”
“After meeting the Pilera team at the CAI National Event in 2011 and getting an outstanding presentation of their product I wanted to switch from my current provider. Pilera has exceeded expectations in the transition. I couldn’t be more pleased with the performance from Pilera. Even the functionality from a mobile device exceeds the performance from my last provider.
My only regret is not making the transition sooner.
Thank you Pilera!”
“This product pays great dividends…”
“Pilera has made communication with our clients simple. Time is a commodity that I don’t care to waste. The time/money that is saved through this product pays great dividends. Whether at the office, from the road, or from home I can get a message out to as many of my clients as I need to with a couple clicks of some buttons.”
“Very easy to navigate…”
“Being a new user to Pilera, I find it very easy to navigate. So much easier to send information to fellow condo owners via Pilera than regular email. Also very impressed with the fact that you can send email and have telephone information sent out at the same time, keeping those without computers up to date with condo activity.”
“Easy, user friendly…”
“I feel Pilera is easy, user friendly, and a great way to download reports to our communities.”
“Pilera offers so much more functionality…”
“Providing excellence in communication and response to our Owners is a significant part of Ocean Park Meadows COA’s strategic plan, and we chose Pilera to help us meet that goal. Pilera offers so much more functionality and an easier interface to data and web maintenance that our Web Admin was fully trained in a matter of hours. Switching from our current website with another provider to Pilera was easy! Pilera’s technical staff were so easy to work with and responsive to our needs; even going above and beyond when we needed them to. I plan to get our property management company using Pilera in order to integrate more functions (accounting and work orders) for our COA.”
“Pilera is a wonderful system and I recommend them…”
“I learned about Pilera at the CAI Managers CEO retreat in New Orleans this past fall and I was very impressed with the presentation. Since then, I have been using Pilera to communicate to owners within the associations we manage through their partnership with Intuit Quick Books. I am tech challenged, but setting up websites through Pilera is fun and easy. The support team at Pilera is excellent! They are friendly, they respond immediately to any questions I have and they always have a solution to my problem. Pilera is a wonderful system and I recommend them.”
“They are very accommodating and patient…”
“Pilera has been a great partner right from the start. They have worked tirelessly with Jenark, our accounting software provider, with whom they had never worked with before, to ensure a seamless integration of data between the two systems. Likewise Pileraâ€™s support through the whole process from the beginning stages through startup has been terrific. Whatever questions weâ€™ve had, no matter how simple or complex, they are quick to respond and to explain our options; they are very accommodating and patient. When we rolled out Pilera recently it was as if their support staff was sitting in our office with us, guiding us through all the questions we received, responding to our residents directly and fixing any issues immediately. Like any vendor, if they do a good job and make your life easy, they make you look good and you want to keep them; Pilera has done that for us. The other great thing I like about Pilera is their strong desire and commitment to always improve and enhance their products. They are very open to suggestions and in fact they ask us constantly â€œhow can we make this betterâ€ so we know they are committed to not only their success but to ours.”
“Very pleased with the customer service…”
“We are very pleased with how Pilera can keep us on task and on top of situations that would fall through the cracks due to multi-tasking many projects at once. We are so very pleased with the customer service that your staff provides and how they always respond in a reasonable amount of time. We are very happy with the program and always tell other proprety management companies about your services. Thank you so very much.”
“This is a faster more efficient use of our time…”
“With the emails feeding from VMS, we are able to send late notices, water shut offs, asphalt paving, traffic flow notices, monthly assessment reminders, and general information with the check of a box. This is a faster more efficient use of our time than emailing, and we can track who has received and read the notice. Homeowners are viewing their ledgers for payments, late fees, and fines and using the ‘make a payment’ button to bring their accounts current.”
“Is essential to our business…”
“We started with Pilera when it was brand new to the market in this area. I have recommended it to many other Property Managers in the area as an easy means of communication with tenants. Not all of our residents have computers, so having the ability to have a phone call made to them in case of emergency or for a notification is not only time-saving, but is essential to our business. In case of any tech-related questions, even the “how-to’s” I have never waited more than 30 minutes for an e-mail reply from support. I couldn’t be happier with Pilera!”
“Makes my job so much more efficient!…”
“Pilera allows me to quickly communicate with everyone on my occupant list and makes my job so much more efficient!”
“Don’t know what I would do without Pilera, honest!…”
“Pilera has made my life and my assistant’s life easier with managing two properties and over 300 tenants. It saves my team time from hand delivery to over 300 units, and also saves company money spent on the time it would take ot deliver. This system has allowed us to manage, notify and showcase for tenants so easily! I dont know what I would do without Pilera, honest!”
“I love Pilera!…”
“I love Pilera! It is wonderful to be given technology that not only makes my job so much easier and faster to do, but this program is so easy to learn. I work for apartment complexes, which has 253 units and it is awesome that I can reach out to so many tenants all at once in so short a time. I know there is so much more for me to learn about the program and I am really looking forward to making my job even better than Pilera has already made it. Thank you!”
“Donâ€™t know what we would do without it…”
“I recently had a meeting with Pilera’s competitor and while they offer some features that Pilera does not, their product cannot call the residents if they don’t have email. The calling feature with Pilera is awesome! Donâ€™t know what we would do without it. We have saved so much time and paper since switching to Pilera. We never send out paper notices anymore.”
“Pilera is easy to use…”
“Pilera is easy to use. The reports are helpful in collecting information to accomplish various tasks. The support team is courteous, professional and quick!”
“No more door to door…”
“Pilera has been a great property management software for us. It has freed up so much of our time by automating some of the processes that used to take a great deal of time. I can now send out announcements with justs a few clicks on the keyboard and both of our communities are notified. I have saved so much of my time by not having to deliver door to door. That alone has given me opportunity to dig into other projects on property. It also allows us to better manage all our locations from afar. The residents say “It is like having a management office on property!” It is user friendly and I could not recommend it enough. For a small price I have been able to free up A LOT of time which is priceless!”
“Saving me 5 hours a week…”
“I am glad we have Pilera property management software to help us manage communication with our property. When I saw how easy it was to use, I thought it was so cool. Because of the ease of communicating, we are being more proactive in communicating with our residents. Our residents love communication and the feeling that we care enough to be proactive. Pilera is saving me five hours a week in communication alone. After sending out my first announcement, I got 12 emails back within the first hour. And the feeling that it has generated within our community about management is priceless!”
“Able to easily stay in touch with our residents…”
“Using Pilara has been great. We are able to stay in touch with our residents so much better now. There are so many things that can be done on the site including notifying our residents of packages, receiving work orders & concerns from our residents and so much more all through the site very easily. We are so glad we have it!”
“Community members, using Pilera, have found the notices and condo docs, minutes, by-laws, etc. very informative. Folks who use the site appreciate being able to read the minutes. The managers have not yet opened the site for advertising or community events, which is unfortunate, but perhaps in time, Pilera’s full potential will be made available to our community.”
“Very easy to navigate, update, and maintain…”
“I find Pilera very easy to navigate, update, and maintain. I look forward to our community’s increased reliance on Pilera is the central location of personal data, documentation, and workflow information.”
“Makes our community more efficient!…”
“Having had the opportunity to be pretty “hands-on” with Pilera, there have been a few instances when we found we could use a tweak here and there to how the program works for our particular community. In every instance I have found the Pilera team to be open to new ideas and willing to implement them whenever possible. It’s nice to know that we have a system that can grow with us and change as needed, when possible, and of course within reason! 😉 Thanks for helping to make our community more efficient!â€
“Making communication a breeze…”
“Using Pilera has made my mode of communication to the unit owners of our condominium complex much easier. I am the grounds director and have several occasions to make notifications to owners regarding contractors on the property, asking for input from units, buildings, or the whole community and making pertinent announcements with a click of the button. It allows my messages to be emailed, or through voice activated messages. The site is very easy to navigate, and it has a clean slim-lined appearance. It gets managers and owners where they need to be fast….it has made communication in the complex a breeze!”
“Easy to use…”
“Pilera has been a great property management software for us. It has freed up so much of our time by automating some of the processes that used to take a lot of time, such as sending out announcements. Before we were going door-to-door bt now, with Pilera, it just takes one click. It even calls our residents for package delivery notification, which alone saves us so much time. Best of all, it is easy-to-use. All of the owners who are using it like it … a lot.”
“I was excited to learn about Pilera, which addressed all forms of communication…”
“Desert Shores Community Association needed to improve communication with its 3,351 owners and I was looking into different services that included reverse 911 calls, text, email and a more secure website that would integrate with our accounting software. After some research, I found the products either too cumbersome to implement, cost prohibitive or didn’t integrate well with the community management industry.
I was excited to learn about Pilera, which addressed all forms of communication that I was interested in and hopeful that it would be affordable and that the implementation would be simple. While going through the vetting process and exploring options, I was very happy with all the assistance and support that was provided by the Pilera staff. They were always helpful and professional, providing answers to my many questions and patient with the Board approval process.
The website for us was a key component as I elected to have that be the point of contact for our owners to interact with the Pilera software. During the time of setting up the website, I was completely satisfied with the level of one on one training provided and the expediency in which they would respond back to my inquiries.
Our website and Pilera software have been up and running now for 3 months and aside from a few minor glitches, which were quickly resolved, I would say the implementation was quite smooth and well received throughout the community. I’m happy to recommend Pilera and I’m pleased that they continue to make improvements, on an already great product, to keep it up to speed with the ever changing technology and world we live in.”