Scalable condo management software

Increase Your Outreach

Pilera provides exceptional customization to dramatically improve the open rates of your messages. Residents can select between phone, email, and text, and outgoing messages are automatically translated into a language of their choice.

Dynamic Message Grouping

Deliver messages to your residents through community-specific segmentation such as street, building, floor, unit or by user type such as owner, tenant, manager, etc

Real-time Updates

Monitor the status of your upcoming and outgoing messages. Watch the status change as messages are delivered and as they pick up their phones, open their text messages, or click on links in their emails. You can even see when they reply to an announcement.

Fault Protection – Fast & Reliable

When you are communicating with your residents your reputation is on the line and you need to make sure it gets delivered in a timely and successful manner. Pilera has built-in protection such as automated retry systems, automated reports, and in-app detection of invalid contact information.

Vendors & Maintenance Tickets Perfectly Integrated

Keep vendor information up-to-date with automated insurance expiration notifications to you and the vendor. When assigning tickets to vendors you can filter on the best options or do quick searches to find exactly who you need.

Actionable Data

Know when to make changes or when you are successful. Run reports that inform you on staff workload, how many tickets your communities are generating, and provide numbers such as hours a job took or resources used.

Audit History

When your residents’ assets are on the line, you need to make sure that you can answer any questions they have, especially when things go wrong. Pilera provides a full history of events that occur on the ticket so you know every change that occurs.

Stay Organized, Never Lose A Ticket

Your system should notify you when things are falling through the cracks. Receive updates on stale work order tickets, track due dates, assign responsibilities, and so much more!

Track Tickets by Unit & Occupant

What makes Pilera different from the competition is the ability to track support tickets at either a unit level or an occupant level. See all people associated with a unit and their support needs.

Monitor Community Workload

Because Pilera is an association-focused software, you can easily see all support issues by the community to determine if resources to the community need to be adjusted.

Assign for Followups

Whether you have a centralized support department or it’s up to each manager, you can assign tickets for follow up to different managers in the system and know when it’s time to check in on the occupant.

Built-in Knowledge Base & Self Help Support Center

Helping residents with their issues can be rewarding but teaching them how to help themselves can improve the community and your company greatly. Use Pilera’s built-in self-help knowledge base.

Collaborate & Succeed

Board+ gives great features that allow board members and management to work together and build a better community. Approve ACRs, designate follow-ups for violations, and assign managers and board members tasks to perform before the next meeting.

Determine Community Success

Use detailed reports to judge how successful your community is performing month over month.

Better Collaboration with Calendars

Create customized calendars for your community from board member meetings, upcoming public events, amenities hours, and whatever else you need!

All In One Place

To do what Pilera does you would have to purchase a number of expensive software solutions. Pilera does it all in one, easy to use, place at an affordable price.

Resident Self Assistance

The resident portal seamlessly integrates with other powerful Pilera functionality. From Communication, maintenance, help desk and so much more, it is all improved by the resident portal.

A Community Database

Residents can log in to see important past information such as community documents, resident directory, past announcements, and more.

Organize Community Events

Track community events in a modern calendar and send out the event invitation to specific units, streets, or occupant types in the community.

Online Payments & Accounting Integration

Residents can log in, view their balance & ledger, and make payments through a payment provider of your choice.

Track Key Information

Condo & rental improve your database to include a number of new fields including vehicle and parking management, insurance information, unit-level document storage, and more.

Tenant Management

Add a new tenant user type and manage their leases.

Package Notifications

Track packages within Pilera and notify your residents when they receive one.