https://www.pilera.com/wp-content/uploads/2019/01/January-22nd-corrected.jpg 739 1106 Sumedha R https://www.pilera.com/wp-content/uploads/2021/09/Pilera-Transparent-Logo_No_icon-website.png Sumedha R2019-01-22 12:05:242022-08-15 17:30:00January 22, 2019: New Master Report for Tickets
January 22, 2019: New Master Report for Tickets
We hope everyone is having a wonderful start to the new year! We’re elated to bring you new features to our community management software, which includes a new portfolio report, exporting capabilities for the community directory, and several enhancements.
- Master Report
A new feature we’ve added that enhances our portfolio-level management capabilities is the Master Report. The Master Report aggregates all ticket types into an Excel report based on the conditions a manager specifies. Managers can pull a report on one specific community or across the portfolio. Additional filters that managers can use to customize their report are:
- State of the ticket (open, closed, or deleted)
- Who the ticket is assigned to – yourself, a staff member, or vendor
- Start and End dates
- Modification date
- Type of report – detail or summary
- Type of ticket – Common area work orders, unit-level work orders, rule violations, occupant activity logs, and unit activity logs.
Managers can send the report to themselves, to board members, and/or to community managers. (PVP-3850). Note: Board members and community managers can only be sent the Master Report when a specific community is selected. When selecting a portfolio-wide report, the ability to send the Master Report to board members and community managers is turned off by default for safety purposes.
- Community Directory Exporting & Printing
In November 2018, we released a new Community Directory feature in which residents can opt-in to share their contact information with the rest of the community and view a listing of all other community members who have opted-in. In this release, we’ve added the capability for managers to copy, export to Excel and PDF, and print out the Community Directory.
- We now provide better clarification in the document email sent to residents via the Send Document feature. The email now states that the document will expire in 6 months and provide the expiration date.
- When sending a file through the Send Document feature, managers can now select “All Units on Floor”.
- We’ve improved the UI of the work order dashboard area to better display the ticket state (open, closed, or deleted).
- A new help article has been added near the Occupant Permissions field to provide managers with assistance on how to use the permissions.