Property management software

Tools for Apartment and Rental Property Managers, Owners, and Tenants. Grow your business and increase work efficiency with Pilera’s property management software.

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Communicate with Confidence

The heart of any successful tenant retention strategy is communication, and Pilera’s industry-leading property management software platform empowers managers to communicate reliably and quickly with tenants the way they want. Plus, managers will instantly know who interacted with the messages so that future communications can be improved upon.

Connect with Tenants, Their Way

Improve the effectiveness of your communication with tenants when they choose how they want to hear from you. Tenants can choose between text, email, and phone, and can receive messages translated in the language of their choice.

Send Relevant Messages

Make every message count when you send messages through Pilera’s dynamic group segmentation feature. Deliver messages to your residents through property-specific segmentation such as street, building, floor, unit, or by user type such as owner, tenant, manager, etc. You can even send email messages throughout your entire portfolio with dynamic segmentation.

Get Updates in Real-Time

Monitor the status of your upcoming and outgoing messages. Watch the status change as messages are delivered and as tenants pick up their phones, open their text messages, or click on links in their emails. You can even see when tenants reply to an announcement.

Built-in Protection to Communicate Quickly & Reliably

Whether you’re trying to reach all your tenants at once or a group of them, you need to make sure your messages get delivered in a timely manner. Pilera’s built-in protection technologies such as automated retry systems, automated reports, and in-app detection of invalid contact information ensure you connect with your residents reliably.

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Fully Integrated Work Order & Vendor Management System

Drastically reduce response times to your residents and ensure the best service with a work order and vendor management tool that works great hand in hand.

Vendors & Maintenance Tickets Perfectly Integrated

Keep vendor information up-to-date, rate vendors, and receive insurance expiration notifications so you know who to send for the job. When you assign tickets to vendors, you can do a quick search to find exactly who you need and they’ll automatically be notified.

Actionable Insights

Know when to make changes to your maintenance operations or when you are successful. Run on-demand reports that inform you on staff workload, tickets each property is generating, and track job details such as hours a job took or resources used.

A Complete History of Your Tickets

When company reputation is on the line, you need to make sure that you can answer any questions tenants have. Pilera provides a full history of events that occur and communications on a ticket so you know everything that occurs.

Stay Ahead with Notifications and Reports

Your system should notify you when you have new work orders assigned or when things are falling through the cracks. With Pilera’s automated reports and tracking capabilities, managers can receive updates on stale work order tickets, assignment of responsibilities, ticket updates, and so much more!

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The Only Apartment Specialized Support Management Software

There may be plenty of customer support software out there but none are built specifically for the property management industry. Pilera lets you manage resident support requests from start to end and provides an easy-to-use help center so your tenants get the best customer experience they deserve.

Organize and Track Tickets by Unit & Tenant

Where Pilera differs from the competition is the ability to track support tickets at either a unit level or an occupant level. See all tenants associated with a unit along with their unit history so you can quickly resolve their needs.

Monitor Employee Workload

Through the support dashboard, you can easily monitor employee workload and determine if resources need to be shifted to improve productivity while giving your tenants the best service.

Keep track of your tenant check-ins

Managers can assign tickets for a follow-up to any manager in the system so that no support tickets fall through the cracks. Plus, set due dates so you know exactly when it’s time to do a check-in with your tenants.

Self-Assist Help Center

Create a rewarding customer experience through Pilera’s searchable knowledge base when tenants find answers to their questions. As an added benefit, the knowledge base is also a great place for your staff to reference internal articles when assisting tenants.

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Occupant Access through Tenant Portals

The best way to deliver an enriching customer experience to your residents is through a self-service portal, accessible 24×7 and through any device! The plus side – managers can save an abundance of time when tenants and owners update their own information!

Tenant dashboard in Pilera’s property management software

Self Assistance Portals for Tenants & Owners

Pilera’s portal integrates seamlessly with other functionality so that residents can update their contact information, view unit information, choose how they want to hear from you, request services, and more.

Online Payments & Accounting Integration

Improve payment collection by providing residents with a convenient way to access their financial history and make payments online. Pilera integrates with CIT, Paylease, and any bank of your choice so you can collect payment hassle-free.

Work Orders

Residents can submit maintenance requests with photo and document attachments. Managers can choose to notify residents of the work order progress every step of the way.

A Community Database

Engage your tenants and owners with their apartment community through a database of all unit and community information. They can view messages, documents, events, FAQs, resident directory, and more.

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Additional Tracking to Increase Rental Efficiency

Improve management throughout the rental lifecycle with powerful data tracking from lease to when they become a tenant. Keep track of the entire unit’s history with Pilera’s robust property management software.

Lease Management

Add a new tenant user type and track important lease information such as move-in and move-out dates, billing frequency, rent amounts, deposits, and more!

Package Notifications

Great for high-rise apartments, you can track packages with ease and notify your residents when it arrives.

Track Key Information

Improve your database with comprehensive vehicle and parking management, insurance information, unit-level document storage, and more.

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Most Useful Features for Property Management

Automated Phone, Email, Texting System
Communication History & Analytics
Document Library for Property & Unit
Work Order & Vendor Management
Event & Amenities Calendar
Lease Management
Task Management & Assignment
Comprehensive Unit Tracking
Automated and On-Demand Reports
Track Vehicles, pets, additional occupants/addresses, and more!

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