As vaccinations progress throughout the United States and many states take major strides to reopen, HOA’s across the country are formulating their plans on how to safely reopen amenities for the summer. Once the community has developed a plan in which it can safely reopen amenities, it’s important to communicate that plan to your residents. […]
In this month’s release, we’ve rolled out a new feature to empower you to make a greater impact with your enterprise and community websites through your content. We’ve also released some enhancements to improve the user experience for managers and residents alike, like the resident directory export! New Feature Rich text editor for Enterprise and […]
As a property manager, community manager, or maintenance manager, you are tasked with resolving maintenance issues that your residents submit. Successfully organizing your maintenance tickets means that you can set expectations for the day, make sure no tasks fall through the cracks, and ultimately keep your residents happy. On a higher level, you’re also responsible […]
Community association and property management companies have seen much evolution in the past several years. Residents and board members want more transparency in how their community is being managed. Management companies are placing customer support at the heart of their operations. Thus, they’re viewing technology as a way to offer the best possible service to […]
In this month’s release, we’re back with new features for communications, Authorize.net integration for online payments, and some user improvements to make managing your work easier! New Features Attach documents to email messages When you want to attach a document in an email, it is now easier to do so through the Send Document and […]
We’re back with our quarterly feature wrap-up series to give you insights on what’s new in Pilera from the past three months! This past quarter, our development team has released over 70 updates to our property management software platform! Some of these updates are brand new features and integration updates to improve the way you […]
Can your community website make a lasting impression on residents in 10 seconds or less? Web design studies say that’s all the time you have to impress a user before they leave your site. Creating a professional community website can be challenging due to hard-to-use content management systems, privacy concerns, and time limitations. But if […]
March has definitely been a busy month here at Pilera, and we have many feature updates and enhancements to share with you! In our second release this month, you’ll learn about the new document library imports, exports, and backup features. We’ve also released a vast number of feature enhancements to make your work simpler. Then, […]
As an HOA management company or association that focuses heavily on resident/customer service, you’ll often measure success by how quickly you can resolve resident issues & save your staff time. The knowledge base feature in Pilera is one of the best ways that managers can deliver excellent customer service while significantly reducing inbound calls. A […]
Greetings everyone, this month we’re excited to announce many new features and enhancements that will enable managers to better streamline tasks, simplify reporting, and improve the resident experience. New Features 1) Customizing your reports is easier than ever We’ve improved report tables in the Resident Report, Vehicles Report, Address Report, and Alternate Contacts Report for […]
