As a property manager, community manager, or maintenance manager, you are tasked with resolving maintenance issues that your residents submit. Successfully organizing your maintenance tickets means that you can set expectations for the day, make sure no tasks fall through the cracks, and ultimately keep your residents happy. On a higher level, you’re also responsible […]
Community association and property management companies have seen much evolution in the past several years. Residents and board members want more transparency in how their community is being managed. Management companies are placing customer support at the heart of their operations. Thus, they’re viewing technology as a way to offer the best possible service to […]
In this month’s release, we’re back with new features for communications, Authorize.net integration for online payments, and some user improvements to make managing your work easier! New Features Attach documents to email messages When you want to attach a document in an email, it is now easier to do so through the Send Document and […]
We’re back with our quarterly feature wrap-up series to give you insights on what’s new in Pilera from the past three months! This past quarter, our development team has released over 70 updates to our property management software platform! Some of these updates are brand new features and integration updates to improve the way you […]
With websites being one of the most effective ways to keep HOA residents informed, it’s important to make website design a priority. A well-designed website makes it easier for residents to find the community on search engines and quickly find the information they need. In this article, you’ll learn about why it’s important to […]
March has definitely been a busy month here at Pilera, and we have many feature updates and enhancements to share with you! In our second release this month, you’ll learn about the new document library imports, exports, and backup features. We’ve also released a vast number of feature enhancements to make your work simpler. Then, […]
As an HOA management company or association that focuses heavily on resident/customer service, you’ll often measure success by how quickly you can resolve resident issues & save your staff time. The knowledge base feature in Pilera is one of the best ways that managers can deliver excellent customer service while significantly reducing inbound calls. A […]
Greetings everyone, this month we’re excited to announce many new features and enhancements that will enable managers to better streamline tasks, simplify reporting, and improve the resident experience. New Features 1) Customizing your reports is easier than ever We’ve improved report tables in the Resident Report, Vehicles Report, Address Report, and Alternate Contacts Report for […]
Keeping residents informed is one of the most essential functions of an HOA. As residents become more involved in their community, they expect transparency and up to the minute information from their community leaders. That’s why placing communications at the center of your HOA operations is crucial to a community’s success. Excellent communication fosters a […]
Pilera’s built-in event calendar helps you manage community events and email notifications all in one simple user interface. As a new feature makes its way to the community calendar, we thought of compiling top tips to make managing your events easier! Create custom calendars If your community hosts a variety of events, you can organize […]
