As a community or property manager, you have varied responsibilities to successfully manage work order requests. You are tasked with maintaining operational efficiency – making sure that work orders are completed on time, that staff members aren’t overloaded, and residents are satisfied with the work done. On a higher level, you’re also tasked with delivering […]
Greetings, This month, we’re excited to announce a new feature that has come highly requested from our clients, Portfolio Announcements. Read on to learn more about the new feature and other updates from this month’s release. New Features Portfolio Announcement The Send Announcement feature in Pilera is one of the most liked features by our […]
The changing times that we’re in continue to impact community association management communication with residents in many ways. Interactions and events such as office visits, board member meetings, or community gatherings that would previously happen in-person are now being conducted online through text messaging, phone calls, emails, and video conferencing. Community leaders and HOA managers […]
As we all enter the second month of Work from Home (WFH), community managers are hard at work helping their staff successfully transition to completely digital modes of communication to ensure efficient operations. The key to successfully operating a company that is centered on community relationships is regularly communicating with your residents, board members, and […]
Greetings, We’re back with new feature and enhancement updates to our community management platform for the month of April. This month, we’re introducing a new custom calendar feature. New Feature Custom Calendar We’ve enhanced our event calendar feature to include the creation of custom calendars. Managers can now create multiple calendars to effectively cater to […]
Welcome back to our 3-part series on short-term rentals in the HOA. In our first post, we shared the advantages and disadvantages of short-term rentals in community associations, and how it continues to shape some state and international regulations. In this week’s post, we’ll share some effective ways to handle short-term rentals in the communities […]
Greetings everyone, This month, we are back with more updates on our Communication+ product for management companies and a very cool enhancement to improve your document library management experience. New Feature: Get Communication+ directly from the app In December 2019, we released a new product called Communication+ to help managers connect with their residents in […]
With the rise of vacation rentals listing services such as Airbnb, VRBO, and many more, homeowners are now leveraging short-term rentals to generate more cash inflow. A short-term rental is when a homeowner rents out their house or a condominium for a short amount of time, typically for a few nights or a week, to […]
Giving the residents the tools that they need to have an enriching experience in their community is critical to gradually building engagement. Tools that are built with a self-service mindset helps residents access information quickly, on any device, and with a minimal amount of help needed. A self-service resident portal is just as beneficial to […]
Residents are required to purchase various types of insurance to protect their personal items and their home against theft, vandalism, equipment damage, and structural damage either caused by humans or nature. The insurance that they are required to purchase must also be renewed every year so they can have their replacement costs covered if the […]