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Updates to California SB 392. Is your HOA Prepared?

With more HOAs using digital communications to keep residents informed, many states have started to update their existing regulations.  California is the most recent state after Colorado that amended its HOA communication laws. In this article, we’ll talk about the changes to California SB 392 and technology considerations to help you comply.   As a Disclaimer, […]

New Resident Discussion Board & Threaded Conversations!

Greetings!  We’re starting the month big with 2 brand new features that have been a popular request among our clients.  The new Resident Discussion Board & Threaded Conversation features are now available in Pilera! Threaded Email Conversations Previously, we added the ability for residents to reply to manager emails. Now, a history of all email […]

August 2022: Ticket Updates – Reports, Comments, Files & More!

Greetings! This month, we’re releasing many updates to our Ticketing System to improve the manager experience. These updates include running reports, modifying comments, managing files, and much more! Ticketing Enhancements Edit/Remove Comments in Tickets Many of our clients requested the ability to edit comment tickets, and we’re excited to announce this new enhancement is now […]

Comment Editing is now here + 2 more enhancements to improve Ticket Efficiency

Greetings!  We’re back with a new Manager Toolkit post this month, where you will learn about three new ticketing enhancements. Through these enhancements, you’ll be able to manage your tickets better and quicker! These features are now available for all ticket types – work orders, support, architectural change requests, unit activity logs, rule violations, and […]

Is Your Community Prepared? Emergency Communication Plan for your HOA

The NOAA is predicting an above-normal hurricane season, which lasts from June to November.  To prepare your community for emergencies, it’s essential to have a communication plan in place.  This communication plan should include how you plan to keep employees, board members, residents, vendors, and any other parties informed.   When you communicate well with […]

Colorado HB22-1137- Is your HOA ready?

On June 6, 2022, Colorado Governor Jared S. Polis passed HB22-1137 into law, which deals with “Homeowners’ Association Board Accountability and Transparency”.  These new laws which go into effect on August 9, 2022, aim to protect homeowners and increase transparency in the association.  This post covers the new requirements to communicate “a unit owner’s delinquency […]

International Community Association Manager Day – Meet the Managers!

The Community Association Institute (CAI) recently announced the first-ever International Community Association Manager Day, which takes place today, June 13th! We’re sharing the stories and experiences of our biggest users in the field to celebrate it! What is International Community Association Manager Day? International Community Association Manager Day is dedicated to celebrating community association managers […]

May 24, 2022 Release Notes: User Experience Improvements

Greetings! This month’s release includes important quality of life enhancements and also a few bug fixes to give our clients a better user experience. Enhancements Improvements to the User Experience: Knowledge Base Search We have improved the usability of the knowledge base so that it is easier to clear keyword searches. Add Occupant We’ve improved […]

Should Your HOA Send Emails? + 10 Examples!

In today’s digital landscape, there is no shortage of tools to keep your residents informed.  With emerging communication tools such as text messaging and resident portals, is email still worthwhile for your HOA?  In this post, you’ll learn about the power of email and 10 ways to use it in your community. Why email is […]

5 Ways HOA Clients Improved Their Community Messaging with Pilera

Good communication is the foundation of any community’s success. When you communicate regularly and effectively with residents, you can keep them informed, safe, and invested in the community they call home.  Effective communication between board members and managers keeps everyone organized, improves efficiency, and reduces costs for the community. Technology plays an important part in […]