Entries by Sumedha R

New in Pilera: April 9, 2019 Release Notes

Greetings, In the newest release, we focus on a new feature that will enhance the organization of resident accounts and enhancements to our maintenance product.   New Feature Account Filtering We’ve just introduced a big change in resident accounts in Pilera that will allow us to improve the organization and privacy between previous and future […]

8 Ways to Increase Resident Participation through Pilera

Resident engagement is crucial to any HOA, condo or apartment’s management operations. In a recent poll we conducted, residents stated how easy it is to get information online and liked that they could get useful information about their community, but wish their managers would update information more regularly. The more informed a resident is, the […]

Ask These 5 Questions Before Choosing Maintenance Software

Streamlining maintenance is one of the most critical activities in community and residential management.  Community and property managers aim to increase the public appeal of the community and ensure the safety of its staff and residents.  The right technology can help managers to not only achieve but optimize those goals. As you research maintenance software […]

5 Key Benefits of Taking Your Community Documents Digital

Managers overseeing daily responsibilities in a community or property management company handle countless documents.  They do so to keep track of information, streamline operations, and engage with residents. While adoption to online document management systems has been gradual in the residential/rental management industry, more management companies are embracing it as an essential way to streamline […]

6 Must-Have Folders for Your Document Library

The best way to engage your clients and residents is to inform them.  There are many ways to engage your clients within Pilera through communications, events, help center, document library, and more.  In this month’s manager toolkit, we put the spotlight on document library management in your apartment, condo or HOA management company. We’ll specifically […]

4 Must-Do’s for Powering Your Client Services Team

The client service team is at the heart of your HOA or Condo management company’s operations.  They are busy at work carrying out the many responsibilities designated to them by community associations and delivering the promised services to help run communities well.  For the client services team’s efforts to be cohesive, they need to be […]

New in Pilera: February 12, 2019 Release Notes

Greetings, We’re back again with another set of exciting updates to our community and property management software.  This month, we have new features in store to improve consistency in communications and improve tracking of your tickets within the Help Desk solution.  Without any further ado, let’s delve deep into all those updates! New Features 1) […]

4 Reasons You’re Not Succeeding as a Community Manager

A community association manager juggles many responsibilities that work toward the common goal of operating a community that is compliant and enhances resident’s property values.  However, many managers fall short of fulfilling this goal.  This may be due to lack of communication with residents, ineffective processes, resistance to change, or job stress. In this blog […]

7 Tools in Pilera to Create an Efficient & Rewarding Customer Support Process

As a support manager or staff member, you wear many hats in ensuring smooth operation in the communities you manage. You’re triaging new resident requests among your support staff, assisting residents, creating help documentation for residents and your internal staff and presenting all the work completed to the board.  Therefore, your major goal is to […]

Streamlining HOA & Condo Maintenance Projects through Pilera’s Maintenance Tools

Tracking the progress of maintenance projects and service requests across the entire portfolio continue to be one of the biggest operational challenges for HOA and condominium managers.  Thus it’s essential that the technology solution gives managers the flexibility and customization they need to adapt to varying situations and project requirements. At Pilera, our focus is […]