Greetings! This month’s release includes important quality of life enhancements and also a few bug fixes to give our clients a better user experience. Enhancements Improvements to the User Experience: Knowledge Base Search We have improved the usability of the knowledge base so that it is easier to clear keyword searches. Add Occupant We’ve improved […]
In today’s digital landscape, there is no shortage of tools to keep your residents informed. With emerging communication tools such as text messaging and resident portals, is email still worthwhile for your HOA? In this post, you’ll learn about the power of email and 10 ways to use it in your community. Why email is […]
Good communication is the foundation of any community’s success. When you communicate regularly and effectively with residents, you can keep them informed, safe, and invested in the community they call home. Effective communication between board members and managers keeps everyone organized, improves efficiency, and reduces costs for the community. Technology plays an important part in […]
Greetings! This month, we’re bringing some imporant ticket enhancements to our clients! Enhancements 1) Remove Attachments in Tickets You can now remove attachments from any work order, activity log, architectural change request, support, rule violations, or task management ticket. This is helpful in scenarios when an incorrect file may have been added or if the […]
Do you often ask a fellow community manager if they sent out a message about an upcoming event yet? Do you often struggle to find a message about maintenance you sent out months ago? Or, is it challenging to figure out which residents are not receiving your messages or not opening them, and why? Managers […]
A good HOA communication strategy enables you to run operations more smoothly, reduce costs, and increase resident satisfaction. By contrast, the lack of a communications strategy or an unclear strategy can result in lost efficiency and increased costs for your community. When creating a budget for your HOA communication strategy, it’s important to identify what […]
Communication is vital to a community’s success. It enables boards and managers to operate the community more efficiently and increase transparency with residents. However, in an ever-changing world, boards and managers often struggle with keeping residents informed. Which HOA communication tools can you use to meet your resident’s expectations? How do you choose the tools […]
Communication is a vital part of managing a community, but it is oftentimes challenging and time-consuming. When sending out messages or notices to your community it’s important to ask questions, such as: How effective are your current communication tools in saving you and your staff time? Is your communication tool flexible enough to meet each […]
2021 was a challenging year as managers worked tirelessly on customer retention and safe reopening of offices and community amenities. As we approach 2022, now is a great time for your HOA management company to set clear goals for the upcoming year. In this article, we’ll share 4 important goals to help your management company […]
Greetings! We are back this month with some quality of life enhancements for our newest PDF Letter Generation feature, as well as other communication and support ticket features! Enhancements PDF letter generation update Last month, we introduced a new feature where managers can generate PDF letters to mail to their community. In this month’s release, […]
