Greetings, This month we are back with some enhancements to our community and property management platform within activity logs, custom categories, document library, and more. Let’s dive in! Enhancements: 1) Custom categories In the July 16th release, we introduced a new feature where managers can create their own custom categories for tickets. Managers can now […]
In July 2019, we released brand new functionality where managers can upload documents to a unit or specific resident account. This gives managers the ability to store documents for internal use or to share them with residents, and in turn, have residents share documents with management. In this month’s edition of the Manager Toolkit series […]
Residential community clients may oftentimes be unhappy with community ongoings or the level of customer service they received, and will take that dissatisfaction to an online platform. With the rise of digital platforms from social media to review sites where people receive up to the minute information and interact, the impact of a negative review […]
Greetings, We’ve been busy developing some cool features, one of which many of our clients asked for – new custom categories for tickets. Also, we’re releasing unit-level documents where managers and residents can attach documents to a unit, new accounting integration, and the ability for residents to easily switch between multiple units they reside/own. Without […]
Nurturing relationships is crucial to managing your HOA, condo, and apartment communities and the onboarding process is the first step to successful community relationships. Implementing a seamless onboarding experience for residents helps managers to continue building those relationships with them in a positive way, improves resident satisfaction, and increases retention. In this month’s Manager Toolkit […]
The third biggest hurdle that property managers of any residential community face according to a study conducted by Unicom Corp is maintenance, especially with regards to damages and unexpected maintenance. Managing maintenance costs while keeping your residents happy and satisfied is a balancing act that requires proactive monitoring of community assets and having a clear […]
With the Atlantic hurricane season upon us from this month to end of November, it is critical that community and property management companies have a solid emergency preparedness plan to protect the community. An essential component of the plan is implementing a reliable technology platform that can help managers more proactively handle emergencies. Such technology […]
A website is an incredibly valuable tool that helps to connect residents to your community; however, the key to nurturing the connection you build with your residents over time is to keep the website up-to-date. A frequently updated website gives a positive, welcoming impression of the community, and will undoubtedly keep your residents coming back […]
Greetings! We hope that you are enjoying using Pilera more seamlessly on any device, after our mobile-responsive web portals released last month! This month, we’re back with another update where we have implemented some small, yet useful enhancements to the document library and community website. The document library updates will give you more control over […]
Do you handle a wide array of vendor information, but need a more efficient way to organize them and gain important insights? As you juggle a variety of maintenance projects this spring, we share 7 tools in Pilera that can help you efficiently manage the wealth of vendor information you hold. Specifically, with these tools, […]