Greetings, We’re back with our quarterly feature wrap-up series where we share the new features we’ve released in the past three months! Some updates are brand new features that improve your operations and customer service, while others are quality of life enhancements to make running your communities more enjoyable! Without further ado, let’s get started! […]
New Features Improved workflow for Communications and a brand new look! We’ve redesigned the Send Announcement and Send Message pages to improve workflow, remove distractions, and save time. These features still function the same way but with some new quality of life improvements. Here’s how the new changes will make sending announcements and messages easier: […]
The number of community associations is constantly growing with more residents desiring a sense of community and shared responsibility. To ensure that a community runs smoothly and to improve the resident experience, communication with residents is critical. Residents expect to receive information about HOA dues, meetings, events, policies, maintenance, emergencies, and other important community information […]
As a community manager or board member creating a budget for the upcoming year, you know that saving money without compromising on operations and resident experience is key. HOA software can save in many areas of a community’s budget. With the right software, you can reduce administrative costs, hidden expenses, unexpected costs, and even reduce […]
As a community manager or board member, you’re just beginning to create a budget to plan expenses for the community next year. However, creating a budget that saves money for your community can be a challenging job. You have to take into account how to forecast expenses for utilities, insurance, vendors, reserves, maintenance, legal fees, […]
Customer service is at the heart of any HOA management business. When done well, customer service increases board member and resident satisfaction. In today’s digital age, residents are looking to the web to get answers instantly. They also look up to their management company to provide them with quick and reliable support. That’s why it’s […]
Greetings! In this month’s release, we’re excited to share a new feature for tickets that many of our clients have been asking for along with some accounting integration updates. Let’s dive in! New Features 1) Create beautiful alerts for all of your tickets Managers can now create beautiful and professional-looking alerts for all ticket types […]
Customer support software can help keep your client services team aligned, residents happy, and board members retaining your services for the long run. With so many different client services software available in the market, what solution is best for you? In this blog article, we will cover the different software platforms in the market and how […]
Greetings! This month, we’re rolling out new features to help you improve your client service operations. Through these new features, you’ll be able to improve two-way communication with your residents and increase transparency with them. We’re talking about a new customer support tool and new resident-facing features! Read along! New Feature Important note: All new […]
For any successful community management company, increasing growth and delivering good customer service is a challenging balancing act. Fremont, California-based management startup, Professional Association Services, Inc. (PAS) focuses on building stronger client relationships to propel even more growth. In this blog article, you’ll learn how PAS improved its customer service operations and grew with Pilera’s […]
