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September 15, 2020 Release Notes: New Manager Dashboard & Accounting/Online Payment Integration Updates

Greetings everyone! In this month’s release update, you’ll learn about our brand new manager dashboard, as well as accounting integration and online payment integration updates. New Feature Manager Dashboard In January, we released a dashboard for residents and board members.  This month, we’re excited to announce that we’ve released a brand new manager dashboard!  It’s […]

Property Management Communication & Why It’s Important

One of the most important responsibilities for any property manager is to communicate with their tenants.  In the long-term, communicating frequently with tenants will enable many benefits for the property manager.  Keeping communication at the center of the customer service strategy helps managers to better understand and cater to their tenant’s needs while tenants will […]

QuickBooks Online & Pilera’s Property Management Software Integration

QuickBooks, an Intuit company, is a leading accounting platform that is used by over 7 million customers nationwide*.  Many growing property management companies serving multifamily markets use QuickBooks to develop budgets, pay vendors, and manage company finances.  Pilera is a property management software that integrates with the QuickBooks Online version.  Multifamily businesses using QuickBooks Online […]

3 Property Management Challenges & How to Overcome Them

Property management companies have a constant goal to improve their competitive position while managing everyday operations.  While working to achieve those goals, property managers may face several challenges: delivering top-notch customer service, managing regular and unexpected maintenance, and improving staff efficiency.  Cloud-based technology systems where features integrate well with each other can help property managers […]

7 Criteria to Consider when Evaluating New HOA Software

As many communities begin to budget for the upcoming year, choosing new technology that checks all the right boxes can be overwhelming.  For many HOA management companies that are re-evaluating their current processes or technology to make a bigger impact with their communities have many goals to consider.  Essential goals such as keeping management teams […]

Work Order Reporting to Make Informed Decisions

Note: This blog article was updated in 2023 to reflect the latest Pilera work order features. As a community or property manager, your role encompasses a wide range of responsibilities, including effectively managing maintenance. However, community management teams are often overwhelmed with lost work orders and staff burnout. To help your team stay organized, boost […]

How Management Company Communications Changed During COVID-19

The changing times that we’re in continue to impact community association management communication with residents in many ways.  Interactions and events such as office visits, board member meetings, or community gatherings that would previously happen in-person are now being conducted online through text messaging, phone calls, emails, and video conferencing.  Community leaders and HOA managers […]