In this month’s release, learn about the newly upgraded dashboard for managers, board members, and residents! Upgraded Dashboard The dashboard, which provides managers, board members, and residents with a live snapshot of their tasks and requests, gets a brand-new look! We’ve made this change to give our clients a more seamless experience in viewing all […]
Maintenance is vital to keeping the community safe and providing an enjoyable resident experience, but it can often be difficult to keep track of all the maintenance tasks you need to perform. With other responsibilities that the HOA board is responsible for, like yearly planning, budgeting, keeping up with property care, and auditing, it’s easy […]
Note: This article was updated in March 2024 to reflect new features and strategies to help our clients better streamline their maintenance process. Solving maintenance issues in the community is a vital part of your daily work as a manager or board member, but it can often be time-consuming too. Your work involves noting down requests […]
In the United States, it’s common for people to live in a Homeowners Association Community (HOA). The purpose of such an association is to operate the neighborhood and care for its security. Like any other organization, this one also has members with various roles assigned to them. They all have different duties and responsibilities. Managing […]
Hurricane Ian, a category 4 hurricane, made landfall on Florida’s southwestern coast last week with massive flooding and winds. It is considered one of the worst natural disasters in Florida’s history, causing deaths, economic losses, and $28-47 billion in estimated property damages. This week, 310,000 people are still without power. Communities are now recovering […]
With more HOAs using digital communications to keep residents informed, many states have started to update their existing regulations. California is the most recent state after Colorado that amended its HOA communication laws. In this article, we’ll talk about the changes to California SB 392 and technology considerations to help you comply. As a Disclaimer, […]
Greetings! We’re starting the month big with 2 brand new features that have been a popular request among our clients. The new Resident Discussion Board & Threaded Conversation features are now available in Pilera! Threaded Email Conversations Previously, we added the ability for residents to reply to manager emails. Now, a history of all email […]
Greetings! This month, we’re releasing many updates to our Ticketing System to improve the manager experience. These updates include running reports, modifying comments, managing files, and much more! Ticketing Enhancements Edit/Remove Comments in Tickets Many of our clients requested the ability to edit comment tickets, and we’re excited to announce this new enhancement is now […]
Greetings! We’re back with a new Manager Toolkit post this month, where you will learn about three new ticketing enhancements. Through these enhancements, you’ll be able to manage your tickets better and quicker! These features are now available for all ticket types – work orders, support, architectural change requests, unit activity logs, rule violations, and […]
Note: This blog article was updated in June 2023 to reflect new information. To keep your community informed during an emergency, it’s important to have an established communication plan. A well-thought out communication plan helps to create a sense of comfort and peace of mind for your residents. During times of crisis, your residents rely […]
