It would be great to live in a world where things never broke, wouldn’t it? A world where drains were never stopped up, dishwashers lasted for an eternity, and lightbulbs never burnt out. Sounds glorious.
But that’s not this world, not by a long shot, and that’s why you need a solid maintenance staff to tend to your property. And the larger the property, the bigger the team you’re going to need to stay on top of things.
Maintenance team members have to be jacks of all trades. They need to know a little about plumbing, a little about carpentry, a little about appliances, a little about carpets and paint, and most importantly, they need to know when to call in the highly skilled professionals when they’re out of their league.
But your maintenance men and women are more than fixers of things that break. They’re also ambassadors for your property management team. They’re the most likely candidates to visit your residents, so they must be professional, knowledgeable, and courteous. As a property manager, you’re well-versed in customer service and satisfaction; you must imbue your maintenance staff with those same skills.
Finding knowledgeable, customer-focused property ambassadors is challenging, but not impossible. It takes patience and persistence, but they’re out there. And once you’ve assembled a solid, dependable team, do everything in your power to keep them happy. They’re as good as gold.
Pilera is a best-of-class, easy-to-use, comprehensive online property management solution for apartments, condos, and associations. Pilera provides the easiest, most comprehensive data management capability available to property managers, leasing agents, boards of directors, and back-office personnel. Quickly and easily access whatever you need, whenever you need it, from wherever you need to be with office or mobile phone connectivity. You are never out of touch. Act on the document/information accessed from the office or “on-the-road” with Pilera-supported mobile capability. Contact us today!