Pilera Updates & News

New Features

Community Notes

With new Community Notes, managers can share essential reminders, notes, or updates directly on their dashboard with other managers.  This note section serves as a digital scratchpad to help you bridge any communication gaps when changing shifts. 

Alliance Bank Payment SSO

Pilera’s integration with Village Management Software (VMS) now includes Alliance Bank Payment single sign-on (SSO). Residents can conveniently access a direct link to their online payment within Pilera.    

Bug Fix

Owner Insurance Fix

We fixed an issue where owners could not add their insurance information to the portal.  

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About Pilera

Pilera Software is the premier community and property management software that has helped thousands of community managers enhance communications, operations, client support, engagement, and voting.  Book a personalized demo to learn how Pilera can help improve efficiency and reduce costs. 

New Features

Single Sign On (SSO) Login for VMS 

We have added a new feature that allows managers to access their VMS accounts directly from within Pilera, making the workflow smoother. Through our new Single Sign On capability (SSO), you can easily log into your VMS account from Pilera and access crucial links such as account details, calendars, architectural requests, vouchers, and compliance.

Improvements

Quick Add Comments

Architectural Change Requests (ACRs), Violations, Support, and Task tickets now have the added convenience of Quick Add Comments. These pre-determined responses are available on the fly, making communication with your staff and residents not just easier but also more consistent.

PileraVotes User Experience Improvements

In November 2023, we introduced PileraVotes, a new secure and accessible voting platform.  This month, we’ve added several enhancements to improve our clients\’ voting experience.  

• PileraVotes allows you to include multiple questions in one ballot, allowing residents to vote on several important issues within a single submission. On the ballot results page, you’ll find visual charts for each question, providing instant insights into the voting outcomes.
• The new “Redacted Report”  provides voting or election outcomes without disclosing owner names and units. This new report safeguards owner privacy and improves compliance for communities that require redacted reporting. Furthermore, for condo communities that require ownership percentages in their voting methods, we’ve now introduced a new report titled “Redacted Report with Percentage of Ownership”.
• The voting “Export” has been changed to “Detailed Export” for better clarity.  
• We’ve changed the name of “Unit weights” to “Percentage of Ownership” to reflect the term our clients use the most.

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About Pilera

Pilera Software is the premier community and property management software that has helped thousands of community managers enhance communications, operations, client support, engagement, and voting.  Book a personalized demo to learn how Pilera can help improve efficiency and reduce costs. 

Nashua, NH: Pilera Software, an industry-leading community association management software, is pleased to announce its latest offering, an accessible and secure eVoting platform for HOAs and Condominiums.

The new platform, called PileraVOTES, brings efficiency, enhanced security, and increased participation to community associations, empowering homeowners to shape their community’s future. With features such as real-time ballot tracking and customizable questions, community leaders can now facilitate transparent and inclusive decision-making.

For community associations struggling with low voter turnout, election security concerns, and the time-intensive task of manually tallying votes, PileraVOTES election and voting software offers a convenient and technically advanced solution. With secure eVoting for HOAs, members can vote conveniently from their smartphones, making it easier for community associations to achieve quorum and have a successful voting outcome.

“Community associations face a range of challenges when it comes to their voting processes, says Ashish Patel, CEO & Founder of Pilera Software. “Between a lack of security, difficulty reaching quorum for important decisions, and the valuable time lost when manually counting votes, HOA elections can be a real hassle for community volunteers. PileraVOTES addresses these issues head-on, providing a secure, efficient, and user-friendly voting platform that empowers communities to make timely, well-informed decisions.”

Key Features of PileraVOTES:

• User-friendly and secure software to run elections, surveys, and budget ratifications.
• Personalize the voting experience with custom questions.
• Fair and democratic voting with unit weights or one-vote-per-unit policy options.
• Tamper-resistant technology ensures the community\’s votes are safe.
• Lock-down votes with start and end dates and times.
• Instant tallies and visual charts give Board Members instant insight into whether they have reached a quorum of voters.

Clients using PileraVOTES bring more efficiency to their community’s decision-making and board meetings. Princeton Greens, a community association in New Jersey, recently elected its Board of Trustees using PileraVOTES. “After updating our HOA bylaws, we conduct Board of Trustees elections with an electronic option via Pilera,” says Michael P. on Capterra. “Already had 2 annual elections, and in the most recent, about 80% of homeowners voted electronically via Pilera with the rest voting by paper.”

Community associations looking to bring efficiency and participation to their next voting event or election can contact [email protected] for a complimentary consultation or visit our website at www.pilera.com/votes

Read the complete Press Release on PRWeb.

About Pilera

For over 15 years, Pilera has been a leading community association management software company helping communities improve communication, operations, client support, and resident engagement. Pilera continually adapts and introduces new features that give its clients a competitive edge. Recently, Pilera Software was named a top performer from leading Capterra, GetApp, and SoftwareAdvice software review reports for its customer service, usability, and robust features. To learn more about Pilera’s suite of community association efficiency tools, visit www.pilera.com/votes.

For media inquiries, contact Ashish Patel at 877.974.5372 or [email protected].

As we enter a brand new year, we’re excited to reflect on the features we\’ve released last year.  Furthermore, for us at Pilera Software, this past year has been a thrilling journey filled with innovation and commitment to making our community management clients’ jobs easier!  This blog article will share an overview of new modules, improvements, and achievements in 2023! 

New Modules

We continue to develop new modules based on our clients\’ needs to help you create more self-sufficient communities. From brand-new modules to improvements, our software has evolved to cater to the growing needs of modern community management.  

1) PileraVOTES

If you’re tired of delays in community decision-making, worried about security, or have to deal with the tedious chore of manually counting votes, PileraVotes can help!  We just introduced PileraVotes, a more streamlined way to run secure and fair voting or elections in your community association.  Our new voting platform allows you to reach quorum faster, improve community decision-making, and increase satisfaction.  Our beta clients have experienced 80% owner participation with the platform.  

How PileraVotes simplifies your community’s voting experience:

• Easy to use & modern voter portal
• Vote on anything – surveys, amendment changes, and elections
• Questions customized to your community’s needs with candidate write-in options
• Fractional voting with unit weights
• Restrict to one vote per unit
• Secure access link
• Tamper-evident technology
• Instant tallying with visual charts & reports
• Integrated with your daily workflow for resident engagement and communication. 

Learn more about E-Voting for your HOA or Condo community in our release notes.

Resource: Guide to Running Smoother HOA Elections 

2) PileraPROCURE (Request for Proposal Software)

Securing qualified vendor bids and contracts for your communities can pose a challenge. That\’s why Pilera launched Pilera Procure (in partnership with RFP Plus), a cutting-edge RFP tracking solution. It centralizes all your request for proposal (RFP) tasks, vendor communications, and documents in a single location, simplifying data retention. Our RFP solution streamlines your processes, saving your team valuable time, fostering stronger vendor connections, and ensuring you can get the best bids for your communities. 

How our RFP management solution makes your procurement process more efficient:

• Manage your entire process, from sending an RFP to finalizing a vendor.
• Automate RFPs quickly with bulk sending and assignment
• Get board member approval on RFPs
• Track vendor and staff responses directly within the RFP
• Protect your community with license expiration notification reminders to managers and vendors.
• Dashboards and charts that give you visual insights into your RFP progress
• View accepted/rejected vendors per category
• All RFPs, documents, and communications are in one place.

  

Improvements

We firmly believe that community management software should make your lives easier, not harder.  Alongside introducing new products, we prioritize continual improvement of our existing functionality. We aim to improve the workflow of the functionality you use and love to bring greater efficiency to your team.  

Message Inbox

The Message Inbox is the newest addition to PileraCONNECT, our Communications module.  For busy community managers juggling multiple tasks, sifting through endless emails to locate a vendor or board member\’s response can eat up valuable time. Our new Message Inbox changes that. Now, you can find email responses within seconds, not hours. This inbox consolidates all email conversations from residents, vendors, board members, and fellow managers that originated within Pilera. The powerful search and filtering capabilities let you find conversations in a snap. 

Architectural Change Request Committees

The ACR committees feature was a popularly requested feature among our clients who needed a better way to streamline the review and approval process for ACRs.  We introduced the ACR Commitee Role, which you can assign board members and residents to so they can access ACRs, approve/decline them, and stay informed throughout the process.

Ticket Charts

Want to track the trend of open versus closed tickets? Easy! How about a breakdown of your team\’s tasks based on priority? Or a chart showing ticket assignments? We\’ve got you covered!

Ticket Charts are designed to quickly highlight operational trends and the work affecting your communities. Explore these charts across various ticket types—from work orders and support to ACR, violations, and more—to gain quick insights into your team\’s activities.

Ticket Messages

View a history of all conversations from vendors and managers/assignees within the ticket itself, eliminating the need to search through your emails endlessly. 

Other Ticket Improvements  

• Create and update tickets in bulk – Speed through your work by duplicating and updating tickets in batches.  These enhancements are great if you need to assign similar tickets to the same staff member or close multiple tickets at once and need to notify the resident. 
• Create tickets directly from the dashboard – Managers, board members, and residents can save time by creating or submitting tickets right from the dashboard in Pilera. 
• Select ticket attachments – When replying to a ticket, you can choose which attachments to include in your email.  For example, you can send a different attachment to a vendor than a resident.  Once sent, you can also track the attachments you send as part of a conversation in the history of the ticket.  
• Modify ticket attachments – You can also easily add or remove new file attachments to a ticket and retain the history in the audit logs. 

Vendor Improvements

• Filter dashboard by vendor – See the workload associated with vendors in your community anytime.  
• Manage vendor staff in different departments – You can add multiple staff members from a vendor company to the database and allow them to be assigned tickets.  That way, you can communicate more easily with an employee from different departments, such as accounting, a triage person, or the owner of the vendor company, etc. 
• Set a default vendor assignee – To avoid any confusion about who should be assigned work orders from a vendor company, you can set a default vendor contact to be assigned work orders.
• Invalid contact information – In the app, you will see if a vendor staff member cannot receive notifications because their email address is invalid. 
• Vendor communication tracking – Email communication with vendor staff is now tracked in the Message Center. Additionally, vendors can reply to work order and RFP tickets and their responses are tracked in the Message Inbox.

Achievements 

Pilera earned recognition as a top software performer across multiple industry reports last year!  We couldn’t have done it without the support of our amazing clients, who inspire us to keep innovating!  

GetApp for Exceptional Performance in Property Management Software Category

In July 2023, Pilera was recognized as a Category Leader by GetApp, a free online service that helps organizations find the right software in the property management technology space.  GetApp’s recognition of our software in this category is a significant achievement.  Pilera has an overall rating of 4.8/5 on GetApp.  Check out our reviews here!

FrontRunner for Property Management Software by Software Advice

In June 2023, Pilera was recognized as a top-rated product by Software Advice in their 2023 FrontRunners Report for the Top Property Management Software Category.  In their report, Pilera ranks as one of the highest-rated products for its customer service and usability.    Check out the reviews here!

Capterra Shortlist for Property Management Software

Capterra is a popular free online service that helps organizations find software that’s right for them.  In June 2023, Pilera was recognized as a Top Performer in the 2023 Capterra Shortlist for Property Management Software.  With an overall rating of 4.8/5, our clients rated Pilera the highest for its customer service and ease of use. 

What our customers say:

“Pilera has been influential in helping me become more acclimated to my job as a property manager. It allows me easy access to reaching out to residents, as well as tracking the history of communication between management and homeowners. I would absolutely recommend this software to any and all property management firms.”

Nick K. (Capterra)

“Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can’t tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don’t rest on their laurels. They continue to improve on their offerings.”

Carlos (Source: Software Advice)

“I love that the software is not complicated. It is very user-friendly. I love that it provides a “go-to” place for our residents to keep up with the community and their accounts. I also love that Pilera offers great customer service that is professional, reliable, and provides resolution when I have an issue.”

Sierra (GetApp)

Conclusion

In 2023, our team was hard at work releasing brand-new modules and improvments, all shaped by our customers\’ feedback! This year, we\’re excited to bring new features to help you create self-sustaining communities, improve your team\’s workflow, and grow your company!  Stay tuned to our releases this year on our blog! 

About Pilera

Pilera Software is the premier community and property management software that has helped thousands of community managers enhance communications, improve customer service, and manage compliance and operations. Book a personalized demo so you can see firsthand how Pilera can help improve efficiency and reduce costs. 

Tired of delays in decision-making, low voter turnout, or concerns about fairness in your community’s voting process?  The skepticism about the fairness of community voting and the cumbersome paper ballots have left many seeking a better way. We’re excited to introduce Pilera Votes, a more streamlined way to run secure and fair voting or elections in your community association!  Say goodbye to delays and doubts about transparency and transition to a more secure, efficient, and trustworthy voting process.  

In this blog post, you’ll learn how Pilera Votes can streamline your voting process to meet quorum, improve decision-making, and unite your community.

Easy to use and convenient

With Pilera votes, managing elections and voting has never been more accessible.  Our user-friendly platform makes it a smooth and hassle-free experience for HOA administrators and residents. Pilera Votes is mobile-friendly so that residents can participate from anywhere. This helps to increase engagement in your community and improve voter turnout.

Secure and transparent

We understand that a secure and trustworthy voting process is your community\’s top priority when conducting elections.  That’s why our software locks down votes, guaranteeing that only residents in your community can cast their votes.  This enables you to earn the trust of your residents while safeguarding the integrity of your voting process.  

Direct access

The voting form in Pilera is also easy for your residents to access.  Residents can access the election form directly through the resident portal in Pilera or through a secure, shareable link.  This eliminates the need for time-consuming paper ballots or manual processes that may take weeks. 

Fair and equitable voting

Many condo associations need to track unit weights (also called allocation of ownership) to identify how much influence an owner has in the association for voting, distribution of common area maintenance, assessment fees, etc.  In Pilera, you can add unit weights, and it will automatically populate it in the election form. Then, you can download an XLS of the voting results and calculate the votes using the unit weight.  This helps to ensure a fair and equitable voting process. 

Improve decision-making with instant results

Manual processes or paper ballots often cause weeks of delay in decision-making.  With Pilera Votes, you no longer have to experience delays in your community’s decision-making process.  With Pilera Votes, you can watch as the votes are counted instantly, helping you to verify how many votes you need to reach a quorum.  Once the voting concludes, you can access the results in a table for easy browsing or graphs to identify voting trends. 

Integrate voting with your daily community management workflow

Although many standalone voting platform options are available in the market, the benefit of Pilera is that you can easily integrate voting with your daily community management workflow.  Pilera offers 4 products that transform your communities and help you retain occupants, build cooperation, and grow in value:

• Pilera Connect – Send routine or emergency notifications to your community through phone, email, text, or postal mailing. Using Pilera Connect with Pilera Votes lets you spread the word and get 80%+ voter turnout.
• Pilera Ops – A collaborative system that acts as a powerful shield on top of your accounting system.  Easily streamline work orders, ACRs, violations, tasks, and RFPs.
• Pilera Care – A support tool built for the community management industry that makes it easy for your employees and offshore team to resolve resident issues and deliver personalized service.   Pilera Care with Pilera Votes enables you to support residents throughout the voting process. Residents can submit support questions and view FAQs about the voting process.
• Pilera Engage – A self-service portal for residents to access the latest community information, make payments online, request services, and communicate with other residents.  

How to get started with Pilera Votes:

Getting started with voting software is easy with Pilera Votes. Pilera Votes is an add-on to the Pilera family of products: Pilera Connect, Pilera Ops, Pilera Care, and Pilera Engage. Through our Ballot Builder, you will submit your requirements, such as the ballot question and voting dates.  Our team will then build the perfect voting system for your community and will train your team.  

Build Your Ballot

Download Brochure

About Pilera

Pilera Software is the premier community and property management software that has helped thousands of community managers enhance communications, improve customer service, and manage compliance and operations. Book a personalized demo to learn how Pilera can help improve efficiency and reduce costs. 

In this release, we’ve rolled out some exciting new features to simplify voting and communications!  

1) Track allocation of ownership for voting

Condo associations often need to keep track of the allocation of ownership to distribute common area maintenance costs fairly, calculate assessment fees, and identify voting rights.  This month’s release introduces a new way to track the allocation of ownership, called unit weights in Pilera.  

You can now add the unit weight as a percentage in Pilera so you can automatically calculate voting rights on your election forms.  This saves you time and ensures accuracy in determining each owner\’s influence in the association.

Additionally, you can run on-demand unit reports with the unit weight information for offline use.

2) Export message recipients

You can now download a report of the recipients you sent an announcement or message.  This is a great report to send to your supervisor or clients, as it shows the status of text, phone, and email delivery in a professional PDF report. In the Message Center, go to the specific message you want to download this report for, click on details, and then export PDF.

3) Attach DWG/AutoCad file types in a ticket

Pilera now supports uploading a DWG file type into a Request For Proposal, Architectural Change Request, or Work Order.  Managers and board members can upload DWG files from their CAD (computer-aided design) programs to RFPs.  Residents and managers can upload DWG files to ACRs and work orders.

4) Get $250 by referring a community to Pilera

Do you know of a community or management company that could benefit from Pilera?  You can get up to $250 by referring a business to Pilera.  

Access the referral program link directly in your dashboard and start earning today! 

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About Pilera

Pilera Software is the premier community and property management software that has helped thousands of community managers enhance communications, improve customer service, and manage compliance and operations. To learn how Pilera can help to improve efficiency and reduce costs, book a personalized demo. 

In this release, we’ve rolled out new ticket charts to help you get granular insights into your operations.  Read on to learn more! 

Get granular insights with ticket charts

The new ticket charts in Pilera enable you to understand your operations better and identify trends impacting your team’s work. You can run charts for work orders, support, architectural change requests, request for proposals (RFPs), task management, rule violations, and incident management based on your selected filters and date range.  Whether you are analyzing ticket volume, problem patterns, or team workload, these new charts will help you make more informed decisions for your communities or company.

New charts include:

• The trend of open versus closed tickets over time.
• A breakdown of tickets by priority.  
• A breakdown of tickets by category
• The percentage of open, closed, and deleted tickets.
• Tickets by status – any, new acknowledged, in progress, in review, on hold, completed, canceled, rejected, or deleted. 
• A breakdown of work assigned to managers, board members, or vendors.  

Activity Dashboards are now called Incident Dashboards!

We have renamed the Activity Dashboard area in Pilera to Incident Dashboard.  

But don\’t worry; you will find the Incident Dashboard in the same place!  Navigate to Tickets, and then click on Incident Dashboard to access and manage your tickets.  

About Pilera

Pilera Software is the premier community and property management software that has helped thousands of community managers enhance communications, improve customer service, and manage compliance and operations. To learn how Pilera can help to improve efficiency and reduce costs, book a personalized demo. 

We are thrilled to announce that we have been recognized as Category Leaders by GetApp, a free online service that helps organizations find the right software in the Property Management category. Category Leaders rankings highlight top-ranked North American software products based on end-user ratings in five key areas: ease of use, value for money, functionality, customer support, and likelihood to recommend. The research methodology is available here.

GetApp’s recognition of our software in the software category is a significant achievement for us. It is a testament to our commitment to providing a high-quality solution that meets the needs of businesses across various industries. It also serves as a valuable endorsement for businesses seeking effective software solutions.   We have always strived to achieve higher customer satisfaction. Pilera has an overall rating of 4.8/5 on GetApp.

See what our clients say about us!

“One of the best features Pilera has to offer would be the search function. To be able to search for names across all of the HOAs we manage is a time-saving function we utilize daily. Also, integrating and syncing with our accounting software is extremely helpful as well.”

Emily H.

“Experience has been good. We use lot numbers for our homes as tracking for certain information and when we asked tech support on how we could make this work the person in the Tech Department worked with us and he came up with a way to solve it.”

Mark G.

“Pilera has been influential in helping me become more acclimated to my job as a property manager. It allows me easy access to reaching out to residents, as well as tracking the history of communication between management and homeowners. I would absolutely recommend this software to any and all property management firms.”

Nick K.

Want to review Pilera Software on GetApp? Click here.

Here’s what our CEO, Ashish Patel, has to say about this recognition:

“We’re thrilled to be a part of GetApp\’s list of Category Leaders in Property Management Software.  We’re very grateful to our clients and team who made this happen!  Pilera initially started as a way for managers and board members to enhance communication with their residents.  With over 14 years of experience, Pilera has evolved into the industry\’s most robust automated communication and client services platform.  We continue to release new features that are shaped by our client\’s feedback and experience.” 

About Pilera

Pilera Software is a premier community and property management software that has helped thousands of community managers enhance communications, improve customer service, and manage compliance and operations for over 14 years. Our community management platform empowers managers, board members, and residents to build thriving communities together through our collaborative platform.

About GetApp:

GetApp is the recommendation engine SMBs need to make the right software choice.

GetApp enables SMBs to achieve their mission by delivering the tailored, data-driven recommendations and insights needed to make informed software purchasing decisions. GetApp is a Gartner company.  For more information, visit www.getapp.com.

Disclaimer:

The GetApp Category Leader badge is a service mark of Gartner, Inc., and/or its affiliates, and is used herein with permission. All rights reserved. The GetApp Category Leader constitutes the subjective opinions of the individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, GetApp or its affiliates.

Greetings!  We’re back with another exciting new feature this month that many of our customers have been asking for, architectural change request committees!

New Architectural Change Request Committee

Our clients needed a better way to streamline the review and approval process for architectural change requests.  In this month’s release, we’re excited to introduce the new ACR committee role!  Read on to learn about this new feature!

Create your ACR committee

You can now assign residents and board members the role of an ACR Committee Member so they can access ACRs, approve them, and stay informed throughout the process

Approve or reject ACR tickets

Committee members can create, edit, update, approve, and reject architectural change request tickets.  These features help committee members and managers speed up the architectural review process.

Send and receive email notifications

When creating or updating an Architectural Change Request ticket, you can choose to notify all committee members by email.  Notifications are a great way to keep committee members informed when you have a question, an update to share, or need approval. 

Committee members can participate in ACR conversations

Committee members can view and submit comments on the architectural change request through the comment visibility option.  The comment visibility allows for comments to be sent and tracked among different groups: 

• Resident, board member, committee & managers
• Private internal comments among Board Members, committee, and managers

See which ACRs are assigned to committee members

The Architectural Change Request dashboard now enables you to filter by a specific committee member, empowering your team to find bottlenecks and resolve them to keep things moving smoothly.  This is a great way for committee members to see all the ACRs that are assigned to them for approval.  Additionally, committee members can generate reports on-demand to discuss during board meetings.    

Enhancement:

Add quick comments to Request for Proposals (RFPs)

Last month, we introduced RFP Plus, a platform that centralizes all your request for proposal activities, documents, and conversations in a single place.  In this month’s update, we’ve enhanced the platform with the ability to add quick comments to your RFP tickets.  The quick comment functionality enables you to create templates of common responses, so you can reply to vendors faster and keep your message consistent. 

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About Pilera

Pilera Software is the premier community and property management software that has helped thousands of community managers enhance communications, improve customer service, and manage compliance and operations. To learn how Pilera can help to improve efficiency and reduce costs, book a personalized demo. 

We are thrilled to announce that we have been recognized as a top-rated product by Software Advice in their 2023 FrontRunners Report for the Top Property Management Software category. In the report, Pilera ranks as one of the top property management software companies for its customer service and usability.  Frontrunners report evaluates verified end-user reviews, positioning the top-scoring products based on their usability and customer satisfaction ratings for small businesses. 

We always strive to achieve higher customer satisfaction, which is why Pilera has earned an incredible overall rating of 4.7 (out of 5). Big thanks to all our users who’ve made this possible!

Here’s what our CEO, Ashish Patel, has to say about this recognition:

“This is an exciting achievement for Pilera!  We’re happy to be a part of Software Advice’s FrontRunners list.  We’re very grateful to our clients and our team who made this happen!  Pilera initially started as a way for managers and board members to connect with their residents.  With over 14 years of experience, Pilera has evolved into the most robust automated communication and client service platform in the industry.  We continue to develop new features backed by our client’s feedback.” 

Check out Pilera’s ratings and reviews from our customers here!

Ratings:

• Ease-of-use – 5/5
• Customer support – 5/5
• Value for money – 4.5/5
• Functionality – 4.5/5

Reviews:

\”Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can\’t tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don\’t rest on their laurels. They continue to improve on their offerings.\”

Carlos (Source: Capterra & Software Advice)

\”I love that the software is not complicated. It is very user friendly. I love that it provides a \”go-to\” place for our residents to keep up with the community and their accounts. I also love that Pilera offers great customer service that is professional, reliable, and provides resolution when I have an issue.\”

Sierra (Source: Capterra & Software Advice)

About FrontRunners and Software Advice

FrontRunners is published on Software Advice, the leading online service for businesses navigating the software selection process. FrontRunners evaluates verified end-user reviews and product data, positioning the top-scoring products based on Usability and Customer Satisfaction ratings for small businesses. Take a look at Software Advice’s FrontRunners for Property Management Software report to learn more!

Software Advice is the leading online service for businesses of all sizes navigating the software selection process, providing free, personalized software recommendations that meet their business needs. Software Advice features objective research by industry experts and reviews from validated users, saving buyers time and resources. Software Advice is a Gartner company. For more information, visit https://www.softwareadvice.com/

About Pilera 

Pilera Software is a premier property management software thousands of managers rely on to enhance resident communications, operations, and client services. 

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Disclaimer: FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates. The FrontRunners badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of nor constitute an endorsement by, Software Advice or its affiliates.