Happy Customers
Discover the impact of Pilera through the voices of our satisfied clients—from management companies to single associations and board members.
4.8/5 from 28+ reviews
Case Studies
Explore our case studies to see how Pilera is transforming community management with real-world success stories!
Professional Association Services, Inc. Delivers Superior Customer Service With Pilera
How a 225-unit condo association modernized their communication policy.
Management Companies
Washington customer since 2014
“With the emails feeding from VMS, we are able to send late notices, water shut offs, asphalt paving, traffic flow notices, monthly assessment reminders, and general information with a check of a box. This is a faster more efficient use of our time than emailing, and we can track who has received and read the notice. Homeowners are viewing their ledgers for payments, late fees, and fines and using the “make a payment” button to bring their accounts current.”
“The continued updates and additions to the system over the years have been a pleasure to be a part of.”
“We definitely use this [Pilera] as a selling tool. We feel potential clients are impressed with the system and transparency.”
Source:
Theresa Beers
Connecticut customer since 2019
After a year of working with Pilera, we couldn’t be happier with our decision to leave our previous platform. Pilera is extremely user friendly and with the proper training and education you will see the increase of productivity both internally and with clients. The Pilera support team been exceptional since day one. We love that Pilera is constantly working to improve the software and on numerous occasions have built in modules to increase workflow based on suggestions from their clients.
Source:
Sarah White
Illinois customer since 2017
“Pilera has been beneficial for us internally and externally. Additionally, the accountability that Pilera offers is extremely useful when it comes to giving Boards information regarding what we have done vs what a Resident might say. Lastly, the user-friendly capability that the entire system ensues…We made this change for our Company after deciding which route to take because this is the best option to better serve our clients and staff in a positive way.”
Source:
Lindsay Diafeira
“Dependable, Scalable, Consolidates, basis for our recent success!”
“Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can’t tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don’t rest on their laurels. They continue to improve on their offerings.”
Source:
Capterra
Carlos Molina
Single Associations & Board Members
Vermont customer since 2011
“I find Pilera very easy to navigate, update, and maintain. I look forward to our community’s increased reliance on Pilera is the central location of personal data, documentation, and workflow information.”
Source:
Erica Mellimann
Vermont customer since 2012
“Community members using Pilera have found the notices and condo docs, minutes, by-laws, etc. very informative. Folks who use the site appreciate being able to read the minutes. The managers have not yet opened the site for advertising or community events, which is unfortunate, but perhaps in time, Pilera’s full potential will be made available to our community.”
Source:
Bonnie Bourdon
California customer since 2014
“Pilera was amazing in the Emergency situation at Monarch Bay. The Sheriff’s department issued a lockdown and we were able to communicate to the entire community what was happening. It was ESSENTIAL over the last few days while trying to keep everyone informed.”
Source:
Kimberly Cain
Management Companies
Hear what our incredible customers have to say!
Illinois customer since 2017
“Pilera has been beneficial for us internally and externally. Additionally, the accountability that Pilera offers is extremely useful when it comes to giving Boards information regarding what we have done vs what a Resident might say. Lastly, the user-friendly capability that the entire system ensues…We made this change for our Company after deciding which route to take because this is the best option to better serve our clients and staff in a positive way.”
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Maine customer since 2015
“Pilera has made communication with our clients simple. Time is a commodity that I don’t care to waste. The time/money that is saved through this product pays great dividends. Whether at the office, from the road, or from home I can get a message out to as many of my clients as I need to with a couple clicks of some buttons.”
“We’ve taken on a number of properties that complained that their previous management company handled communication poorly. They have all been very impressed by how well we are able to communicate with Pilera.”
Connecticut customer since 2019
After a year of working with Pilera, we couldn’t be happier with our decision to leave our previous platform. Pilera is extremely user friendly and with the proper training and education you will see the increase of productivity both internally and with clients. The Pilera support team been exceptional since day one. We love that Pilera is constantly working to improve the software and on numerous occasions have built in modules to increase workflow based on suggestions from their clients.
Washington customer since 2014
“With the emails feeding from VMS, we are able to send late notices, water shut offs, asphalt paving, traffic flow notices, monthly assessment reminders, and general information with a check of a box. This is a faster more efficient use of our time than emailing, and we can track who has received and read the notice. Homeowners are viewing their ledgers for payments, late fees, and fines and using the “make a payment” button to bring their accounts current.” “The continued updates and additions to the system over the years have been a pleasure to be a part of.” “We definitely use this [Pilera] as a selling tool. We feel potential clients are impressed with the system and transparency.”
Florida customer since 2016
“We really like Pilera and it is an extremely useful tool in our daily communications with the owners in the associations. We have more and more owners using the program each month and we have a very high participation rate, especially with our newer associations that were brought in with Pilera from the start.
I only wish we utilized it more as we could use it for so many additional things. We have been making an effort to learn about and initiate use of features that they continue to add. The program is very easy to use both for the administrator and the users.
The TOPS integration works very well and should we ever need anything from Pilera support (which is rare), they are super responsive and friendly. They even just check in from time to time to see how things are going. Pilera is a great company to work with and an invaluable addition to our ability to provide 24/7 access and information to our owners.”
Ohio customer since 2017
“I love Pilera! The team at Pilera is very easy to work with and they are very patient. I’ve noticed a decline in phone calls due to being pro-active in messages and communications. Residents can access their maintenance accounts and other pertinent documents/rules, etc.”
Single Associations & Board Members
Hear what our incredible customers have to say!
“Pilera was amazing in the Emergency situation at Monarch Bay. The Sheriff’s department issued a lockdown and we were able to communicate to the entire community what was happening. It was ESSENTIAL over the last few days while trying to keep everyone informed.”
“During hurricane Irma, I was especially grateful to be able to reach all of the owners after evacuating the building. Thank you Pilera for making a terrible hurricane experience a little bit easier for all of us and giving us a lot more peace of mind…We were able to handle all building needs easily remotely.”
“During hurricane Irma, I was especially grateful to be able to reach all of the owners after evacuating the building. Thank you Pilera for making a terrible hurricane experience a little bit easier for all of us and giving us a lot more peace of mind…We were able to handle all building needs easily remotely.”
“I find Pilera very easy to navigate, update, and maintain. I look forward to our community’s increased reliance on Pilera is the central location of personal data, documentation, and workflow information.”
Our relatively small community was struggling with Architectural Change Requests, with a blend of paper forms and emails back and forth scattered all over the place. The Pilera software lets us centralize and organize everything in one place, making it so much easier to keep track of the state of the requests. Our residents love being able to conveniently upload pictures and plans of their changes and the ARB committee members love not having to deal with paper anymore. The Pilera support team is top-notch, we get quick personalized service for any questions we have with the software. I highly recommend Pilera for the right balance of features and price – it is hard to beat!
Hope you’re staying healthy! We’re all working from home at this point, and I’m glad we signed up for Pilera’s services prior to needing to—it’s been a huge help.
“Pilera is on all day…90% of my workload flows through Pilera. Pilera is my best friend!” “We are able to track real-time progress on work orders and with more users having visibility, it has an added level of accountability.”
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