In this release, we’ve rolled out new ticket charts to help you get granular insights into your operations. Read on to learn more!
Get granular insights with ticket charts
The new ticket charts in Pilera enable you to understand your operations better and identify trends impacting your team’s work. You can run charts for work orders, support, architectural change requests, request for proposals (RFPs), task management, rule violations, and incident management based on your selected filters and date range. Whether you are analyzing ticket volume, problem patterns, or team workload, these new charts will help you make more informed decisions for your communities or company.
New charts include:
- The trend of open versus closed tickets over time.
- A breakdown of tickets by priority.
- A breakdown of tickets by category
- The percentage of open, closed, and deleted tickets.
- Tickets by status – any, new acknowledged, in progress, in review, on hold, completed, canceled, rejected, or deleted.
- A breakdown of work assigned to managers, board members, or vendors.
Activity Dashboards are now called Incident Dashboards!
We have renamed the Activity Dashboard area in Pilera to Incident Dashboard.
But don\’t worry; you will find the Incident Dashboard in the same place! Navigate to Tickets, and then click on Incident Dashboard to access and manage your tickets.
About Pilera
Pilera Software is the premier community and property management software that has helped thousands of community managers enhance communications, improve customer service, and manage compliance and operations. To learn how Pilera can help to improve efficiency and reduce costs, book a personalized demo.
