Property Management

Discover how Pilera’s CRM transforms property management. Build strong connections with tenants, increase retention, and reduce vacancies effortlessly.

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Communication & Tenant Support

Great communication is key to keeping tenants happy and reducing vacancies. When tenants feel informed and supported, they’re more likely to stay. Miscommunication, on the other hand, can lead to frustration and higher turnover.

With PileraConnect and PileraCare, you can effectively manage tenant communication and provide personalized support. This ensures tenants always feel connected and informed, even during emergencies.

With Pilera Connect, you’ll be able to:
Use dynamic distribution groups that update automatically as tenants move in and out.
Send emergency notifications via phone, text, and email.
Offer 24/7 access to an online knowledge base and support ticketing.

Maintenance Operations

Quick and efficient maintenance is a game-changer for tenant satisfaction and lease renewals. Tenants who experience slow responses and poor scheduling are more likely to leave.

Pilera Ops helps you tackle urgent tasks and streamline vendor communication, ensuring your property stays in top shape and tenants are happy.

Here’s what Pilera Ops offers:
Manage vendor info, assign work orders, and send email notifications.
Track maintenance by priority and urgency.
Organize maintenance work across your portfolio with powerful dashboards.
Track vendor replies directly within the work order and in the message inbox.
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Tenant Engagement

In a competitive market, keeping tenants engaged and satisfied is crucial. When you meet their demands and keep them informed, they’re more likely to stay. Pilera Engage offers the tools to keep tenants connected and happy with their living experience.

With Pilera Engage, you can enhance tenant experience by enabling them to:
Pay rent online easily.
Access community info 24x7.
Submit and monitor service requests.
Engage with residents via discussion boards and events.
Track key tenant data like leases, pets, and parking.

Trusted By Management Companies & Self-managed Communities

Client testimonial

Maryland customer since 2019

“We are able to track real-time progress on work orders and with more users having visibility, it has an added level of accountability.” “Pilera is on all day…90% of my workload flows through Pilera. Pilera is my best friend!

Norm Patton
Property Manager, Solomons Landing Condominiums
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Why Choose Pilera?

Unlock the full potential of your community management with Pilera's tailored CRM solutions. Here's how we make it easier for you to connect and thrive:

Tailor-Made CRM for Community Associations

Pilera’s CRM is custom-built for the community association management. We help you focus on enhancing relationships, retention, and loyalty with customizable features to fit your needs.

Reliable Uptime

Enjoy consistent, dependable service with a 99.9% uptime rate. Pilera is ready whenever you need it.

Enhanced Collaboration

Open the door to a collaborative environment. Pilera’s suite of integrated modules helps everyone involved in community management work better together.

Questions? We’re Here to Help!

How does Pilera differ from other property management software?

Pilera’s CRM is custom-built for apartments, focusing on tenant retention and engagement. Our platform automates communication, streamlines tenant support, and enhances maintenance operations, ensuring a seamless tenant experience and higher retention rates.

Absolutely! Pilera is renowned for its comprehensive support network. We offer assistance through phone, email, and our dedicated help center.

Our client services team regularly hosts training sessions and webinars. Also, we provide on-demand video tutorials to ensure you’re perfectly poised for success.

Yes! At Pilera, data security is our top priority. We use the highest industry standards to ensure all your information is safe and protected. Learn more by checking our help article.

Definitely! Start with a 14-day free trial of Pilera; no credit card is required. You’ll have access to extensive resources, including dedicated training, helpful articles, and robust support to get you up and running smoothly.

Ready to transform your property management with Pilera?

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Book a Demo

See how Pilera’s CRM can streamline operations, enhance community connections, and boost your success. Explore all the powerful features that make Pilera your go-to solution for condo associations.

Schedule a 15-Minute Discovery Call