About Pilera

Helping you build stronger community connections every day.

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Our Mission: Building Stronger Communities

At Pilera, we transform community association management by focusing on relationships first. We help management companies build strong, lasting connections with residents, creating harmonious and thriving communities.

Our Story

In the fast-paced world of community management, companies face many challenges: frustrated boards, disconnected homeowners, and tough competition. Many managers start with a genuine desire to help but often feel like the bad guy, constantly needing to prove their value. They need a way to prioritize people and community relationships again.

Pilera saw this gap and took action. Since 2008, we’ve evolved from a simple communication platform to a leading CRM for community associations. Today, Pilera’s CRM prioritizes relationships. We’re your trusted partner, helping you build strong community connections exactly when needed.

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Ashish Patel

CEO & Founder

Meet Our Leadership

Ashish Patel, our CEO and Founder, has been the driving force behind Pilera’s vision. With a strong background from his time at Fidelity Investments, Ashish is always pushing the boundaries of innovation.

Back in 2008, he brought game-changing solutions like text messaging and language translation to the HOA industry, putting Pilera on the map and earning a spot on The Foundation for Community Association Research’s Technology and Data Security Task Force.

His active involvement with the Community Associations Institute (CAI) has solidified Pilera’s leadership in the industry. Ashish’s blend of cutting-edge technology expertise and a relentless drive for innovation continues to propel Pilera forward, making it a leader in the field.

Awards & Recognition

We are proud to be recognized with several industry awards:
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Capterra

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Software Advice

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See What Clients Say About Pilera

Don’t just take our word for it. Hear directly from our satisfied clients:

“Knowing I can look at messages for all the buildings while talking to an owner is great. Ideally, I have all the information to assist them right away.

Meg Ticknor
Sopra Communities

“The discussion board allows us to effectively communicate with our residents, without having to spend lots of time on the phone with them, which equates to being able to speak to more prospects.”

Kevin Bardales
Kay Management

“We are able to provide more one on one customer service to prospects and residents since we are spending less time having to get letters ready to communicate with residents.”

Eve Castillo
Kay Management

“The accounting brains here at Allied are pleased with your sync report and I just wanted to repeat our team’s appreciation for your quick response and resolve of our concerns. You provided top-notch customer service!

Sherry Grubbs
Administrative Assistant – Allied HOA Management

Residents are utilizing the site and instead of calling the office for items, they’re checking the site first”.

Kari Papadinis
Thayer Associates

“Pilera’s support has been exceptional. Having us migrate from one platform to the other without that support, we would not have looked as good as we did. It gives our company a finished polish. Your ability to support a client is a strong point in why clients retain you.”
Read Case Study

Carlos Molina
Professional Association Services, Inc.

“I must say I absolutely love the constant innovations and upgrades to Pilera!! It’s the little details that help us so much. The reports have been and game changer with the beauty ease of viewing.”

Charles Bruce
Owner – Sage PMI

Karl Kuegler
Director of Community Association Services – Imagineers LLC.

“Pilera is on all day…90% of my workload flows through Pilera. Pilera is my best friend!

I will say that the support ticket feature is 100% the best addition ever. Like a game-changer level of awesomeness.

“We are able to track real-time progress on work orders and with more users having visibility, it has an added level of accountability.

Read the Case Study

Norm Patton
Property Manager, Solomons Landing Condominiums

Hope you’re staying healthy! We’re all working from home at this point, and I’m glad we signed up for Pilera’s services prior to needing to—it’s been a huge help.

Kelsey Walker
Management Team – PVR Office

I find Pilera very easy to navigate, update, and maintain. I look forward to our community’s increased reliance on Pilera is the central location of personal data, documentation, and workflow information.”

Erica Mellimann
Board Member

Community members using Pilera have found the notices and condo docs, minutes, by-laws, etc. very informative. Folks who use the site appreciate being able to read the minutes. The managers have not yet opened the site for advertising or community events, which is unfortunate, but perhaps in time, Pilera’s full potential will be made available to our community.”

Bonnie Bourdon
Board Member – Woodhaven Condo Association

“Pilera was amazing in the Emergency situation at Monarch Bay. The Sheriff’s department issued a lockdown and we were able to communicate to the entire community what was happening. It was ESSENTIAL over the last few days while trying to keep everyone informed.

Kimberly Cain
Operations Team Manager, Monarch Bay

“With the emails feeding from VMS, we are able to send late notices, water shut offs, asphalt paving, traffic flow notices, monthly assessment reminders, and general information with a check of a box. This is a faster more efficient use of our time than emailing, and we can track who has received and read the notice. Homeowners are viewing their ledgers for payments, late fees, and fines and using the “make a payment” button to bring their accounts current.”

“The continued updates and additions to the system over the years have been a pleasure to be a part of.”

We definitely use this [Pilera] as a selling tool.  We feel potential clients are impressed with the system and transparency.”

Theresa Beers
Vice President of Community Associations – T-Square Properties

After a year of working with Pilera, we couldn’t be happier with our decision to leave our previous platform. Pilera is extremely user friendly and with the proper training and education you will see the increase of productivity both internally and with clients. The Pilera support team been exceptional since day one. We love that Pilera is constantly working to improve the software and on numerous occasions have built in modules to increase workflow based on suggestions from their clients.

Sarah White
Property Manager

“Pilera has been beneficial for us internally and externally. Additionally, the accountability that Pilera offers is extremely useful when it comes to giving Boards information regarding what we have done vs what a Resident might say. Lastly, the user-friendly capability that the entire system ensues…We made this change for our Company after deciding which route to take because this is the best option to better serve our clients and staff in a positive way.”

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Lindsay Diafeira
Director of Client Care & Licensed Property Manager – Hillcrest Property Management

"Electronic elections improved the legal compliance of the process and reduced our costs."

“After updating our HOA bylaws we conduct Board of Trustees elections with an electronic option via Pilera. Already had 2 annual elections, and in the most recent about 80% of homeowners voted electronically via Pilera with the rest voting by paper. Electronic elections improved the legal compliance of the process and reduced our costs.”

Source:
Capterra
Michael P.
Princeton Greens

“Practical and user-friendly software!”

“Management is lovely, professional, and responsive. Very pleasant working relationship and I genuinely like these people. Pilera is extremely user-friendly both for the management company and for the clients. We particularly like how aesthetically pleasing the interface and communications appear, and how it can be used to reverse 911 for any urgent notices needed.”

Source:
Capterra
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Elizabeth Caswell Dyer
CEO, Sopra Communities
Resources & Support

Free resources for community association managers