Features
Discover the impact of Pilera through the voices of our satisfied clients—from management companies to single associations and board members.
Community Relationship Management
Unleash the full potential of your management with Pilera’s cutting-edge tools. Designed for the modern manager, our software automates your daily workflow, empowering you to focus on forging stronger community ties and beating out your competition.
PileraConnect
Enhance your reach and engage with residents seamlessly. Pilera Connect ensures your communications are swift, straightforward, and reliable, constantly outshining the competition.
Email (included)
- Custom branding
- Photos & Attachments
- Analytics (open, link clicks, and bounce tracking)
- Message preview
- Supports over 100+ languages
- Message replies & inbox
Text (add-on)
- Send longer text messages
- Message delivery tracking
- Emergency blasts
- Translate in over 100+ languages
Phone (add-on)
- Voicemail detection
- Duration tracking
- Phone masking
- Emergency blasts
- Translate phone calls in Spanish
Postal Mailing (add-on)
- Postal mailing integration
- Download letter PDFs
- Letter preview
- Send 1 per unit
- Send to those not receiving digital communications
- Custom branding
Reliability
- 98% message reputation
- 99.9% uptime
- Multi-attempt technology
- Built-in fault protection
- Invalid contact reports
Other features
- Advanced scheduling
- Communication usage reports
- Message archive
- Easy resident registration
- Message templates
- Portfolio announcements
PileraOps
Enhance customer relationships with Pilera Ops. Quickly address issues, enhance collaboration with easy-to-use features, and ensure clear communication.
Discover how Pilera Ops can transform customer interactions and strengthen connections:
Work Order Software
- Unit work orders
- Common area work orders
- Resident service requests & updates
- Assign to vendor or staff member
- Attach photos & documents
- Automated stale work order reports
Vendor Management
- Organize vendors at the community or category level
- License expiration notification reminders
- Set default staff contact or multiple contacts per vendor
- Filter and search vendor data
- Rate vendors
- Vendor admins
Task Management Software
- Assign to board members and managers
- Board & manager conversations
- Board meeting reports
- Task admins
CC&Rs and Rule Violations
- Notify residents of violations
- Attach photos and documents
- Analyze problem patterns
- Residents can respond to violations
Architectural Control Requests
- Resident can submit requests
- Assign to managers or board members
- Board member approval
- Board member approval
- ACR Committees
- Notify residents
Ticketing System (included in all ticket types)
- Accessible on any device
- Ticket assignment
- Track email replies and attachments
- Audit logs
- Searchable message inbox
- Ticket categories
- Occupant permissions
- Comments & pre-defined ticket responses
- Customizable ticket alerts
- Manage priorities & follow-up dates
- Manager, board & resident dashboard
- Portfolio-level dashboard & reports
- Business analytics reports
- Ticket charts (analyze volume trends, problem patterns, and staff workload)
Data Management
- Tenant and lease tracking
- Automated lease expiration reports
- Unit document
- Guest/visitor management
- Pet Search
- Vehicle search
- Insurance tracking
- Cross-community search
- Automated & on-demand reports
PileraCare
Imagine a world where every home has its manager. Pilera Care makes this a reality, enabling your team to offer personalized solutions and resolve issues with a personal touch that residents will love.
Support Tickets
- Residents can request support & monitor updates
- Attach photos & documents
- Assign to managers
Incident Logs
- Create at a unit or occupant level.
- Share occupant incident logs with residents
- Attach documents & photos
- View all incidents associated with a unit
Knowledge Base
- Searchable Frequently Asked Questions (FAQ)
- Create tags
- Easy-to-use content builder
Package Notifications
- Search information by street or unit
- Send an email or voice notification to residents
- Sort by pickup status
Ticketing System (Support & Incident Logs)
- Accessible on any device
- Ticket assignment
- Track email replies and attachments
- Audit logs
- Searchable message inbox
- Ticket categories
- Occupant permissions
- Comments & pre-defined ticket responses
- Customizable ticket alerts
- Manage priorities & follow-up dates
- Manager, board & resident dashboard
- Portfolio-level dashboard & reports
Data Management
- Tenant and lease tracking
- Automated lease expiration reports
- Unit document
- Guest/visitor management
- Pet search
- Vehicle search
- Insurance tracking
- Cross-community search
- Automated & on-demand reports
- Business analytics reports
- Ticket charts (analyze volume trends, problem patterns, and staff workload)
PileraEngage
Differentiate your services with the Pilera Engage portal. It’s not just user-friendly; it’s a visually stunning gateway that enriches resident interaction and community involvement.
Engagement tools
- Resident Portal
- Dashboard
- Discussion Board
- Opt-in directory
- Event Calendar
- Recurring events
- Forms & surveys
Document Library
- Restrict to managers, board, owners, other occupants, and tenants
- Secure sharing link
- Folders & subfolders
- Email notifications
Online payments
- Link to a bank of your choice
- Paylease integration
- Balance & ledgers
- Custom payment instructions
Resident self-service
- Communication history
- Request work orders & monitor updates
- Request support & monitor updates
- View and resolve violation notices electronically
- Add other occupants
- Manage communication & language preferences
Data Management
- Tenant and lease tracking
- Automated lease expiration reports
- Unit document
- Guest/visitor management
- Pet Search
- Vehicle search
- Insurance tracking
- Cross-community search
- Automated & on-demand reports
Security & login
- Modern security standards
- Multi-unit support for resident login
- Master and sub-association support
PileraVotes
Say goodbye to the hassles of traditional voting. PileraVotes introduces a secure, streamlined online voting system that accelerates decision-making and boosts participation.
Voting/Ballot form
- Board elections
- Amendment/CC&R change votes
- Surveys
- Write-in candidates
- Collect signatures
- Custom questions
- Fractional voting w/ unit weights
Voter portal & security
- Secure resident login
- Voter authentication
- Mobile-friendly
- Secure access link
- One vote per unit
- Lock votes with start & end dates and times
Engagement
- PileraConnect & Pilera Engage are included in the duration of your ballot.
- Phone, Text, Email & Postal Mailing
- Documents
- Events
- Discussion Board
Reporting
- Instant result tabulation
- Excel reports
- Visual charts
PileraEasysites (add-on)
Elevate your online presence with Pilera Easysites. Create sleek, mobile-friendly, and contemporary websites that captivate and engage your community or company audience.
Community Websites
- Integrated with Pilera modules - documents, payments, surveys, events & more
- Private and public pages
- Photo Galleries
- Mobile-friendly
- SEO-friendly
- Drag & drop content
Company Websites
- Professional websites
- Drag & drop content
- Lead capture
- Mobile-friendly
- Built-in SEO
- Google Analytics tracking
- Flexible custom development options
Pilera Procure
Master project management with Pilera Procure, your comprehensive solution for effortlessly obtaining explicit project scopes and competitive bids.
RFP Management
- Create and send multiple RFPs at once
- Assign to managers, board members, or vendors
- Board member approval
- Dashboard & reports
- View accepted/rejected vendors for each category
Vendor Relationship Management
- Vendor data management
- License expiration notifications & reminders
- Vendor response tracking
- Message inbox
- Rate vendors
- Set default staff contact or multiple contacts per vendor
- Organize vendors at the community or category level
- Filter and search vendor data
Got Questions? We’re Eager to Assist
Can I purchase only what I need?
Absolutely! Pilera’s flexibility lets you select from our five main modules and additional add-ons, tailoring your package to the exact needs of your communities. Choose from:
- PileraConnect
- PileraOps
- PileraCare
- PileraEngage
- PileraVotes
Add-ons available:
- Phone, Text & Postal Mailing
- RFP Plus
- PileraEasysites
Is there a difference in pricing for management companies and self-managed associations?
Tailored solutions are at the heart of what we do. Management companies can select the modules they need, optimizing their operations and delivering personalized services.
We offer scalable pricing starting at $0.16/unit/month. For a customized quote, contact our sales team at [email protected].
I am just starting my management company. Is there an option for me?
Launching your management company is thrilling, and we’re here to support your growth every step of the way.
Begin with our introductory offer of $100/month for the first six months, selecting only the modules you need. Grow cost-effectively without overspending on unnecessary features.
Do you offer support?
Absolutely! Our comprehensive support system includes email, phone, video, and an extensive help center within our app to ensure you swiftly get the answers you need.
Can I try before I buy?
Yes! Start with a 14-day free trial of Pilera—no credit card required! Explore our resources, including dedicated training, helpful articles, videos, and direct support to get you up and running.