Pilera Knowledge Base Feature!
What is a Knowledge Base?
A knowledge base can also be known as a Support Center or a FAQ (Frequently asked questions) page. Managers answer common questions they receive and add it to the knowledge base. Anytime someone has a question they can first review the Knowledge base without ever having to call your office.
Benefits
24/7 SupportQuestions don’t just happen from 9-5. |
Powerful SearchSearch by keywords or topics giving the most relevant topics first |
Self-helpGive them the power to answer their own questions |
Features
FAQ for your community!
Create a custom knowledge base for your community.
- Update the KB as new questions are asked
- Give both residents and managers the ability to answer their own questions
- Modern tool that keeps you ahead of the rest of the industry
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Our most powerful search function yet!
With our new keyword and tag based search algorithms you are guaranteed to find the most relevant topics for your search!
- Create tags relevant to your articles for easy navigation
- Search for any word and our search engine will prioritize the articles by relevance
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Set permissions for every topic
Topics can be made visible to managers, owners, tenants, or anyone!
- Hide articles relevant only to managers from the rest of your community
- If it is general knowledge to the whole community set permissions to anonymous
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Mass posting
Create a single topic and add it to all your communities. You can then individually customize them for each community!
- Add one post to all your communities with a single click
- Each post is individually customizable for each community once posted
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Fun Facts
You may not be able to please everyone all of the time. But making 50% of your residents happier with this simple change is nothing to scoff at!
 Of consumers prefer some form of online Knowledge Base. |
 Of companies see a decline in calls when they added a knowledge base. |
 Of consumers stick with a product because they can easily find the answers they need. |
Free Ebook Download: Enhancing Resident Experience
