A Good Maintenance Team Is More Precious Than Gold

Maintenance team member with a checklist in his hand.

It would be great to live in a world where things never broke.  Right? A world where drains were never stopped up, dishwashers lasted forever, and lightbulbs never burnt out. Sounds glorious.  But that’s not this world, not by a long shot, and that’s why you need a solid maintenance team to tend to your property. And the larger the property, the bigger the team you’re going to need to stay on top of things. Learn how to find the right team members and how to motivate them. Then, read on to learn how technology can play an important role in helping your maintenance team succeed.

Finding the right team members

Maintenance team members have to be jacks of all trades. They need to know a little about plumbing, a little about carpentry, a little about appliances, a little about carpets and paint. They need to know when to call in highly skilled professionals when they’re out of their league.

But your maintenance men and women are more than fixers of broken things. They’re also ambassadors for your property management team. They’re the most likely candidates to visit your residents, so they must be professional, knowledgeable, and kind. As a property manager, you have strong skills in customer service.  You must imbue your maintenance staff with those same skills.

Finding knowledgeable, customer-focused property ambassadors is hard, but not impossible. It takes patience and persistence, but they’re out there. And once you’ve come up with a solid, dependable team, do everything in your power to keep them happy. They’re as good as gold.

Empowering your team with the right technology

The next step is utilizing the right technology to help your maintenance team organize their work, communicate with staff and residents, and keep everyone updated with the progress of the work.  Pilera\’s maintenance platform enables teams of all sizes to see work assigned to them at a glance, access job details, and comment on the status of the work orders. 

If your team manages multiple communities, each time member filter and sort their tasks through the portfolio-level dashboard.  As a manager, you can also utilize analytics reports to optimize staff workload so that your employees are not overwhelmed.  With the right maintenance platform, your team can improve efficiency and feel satisfied with their work.    

About Pilera

Pilera is a best-of-class, easy-to-use, comprehensive online property management solution for apartments, condos, and associations. Pilera provides the easiest, most comprehensive data management capability available to property managers, leasing agents, boards of directors, and back-office personnel. Quickly and easily access whatever you need, whenever you need it, from wherever you need to be with office or mobile phone connectivity. You are never out of touch. Act on the document/information accessed from the office or “on the road” with Pilera-supported mobile capability. Contact us today!

photo credit: damian m via photopin cc

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