Business analytics to help drive customer growth & retention
Enterprise-level solutions such as reports and dashboards are built to help increase client satisfaction & improve corporate decisions.
Advance your company, satisfy your residents
Be the ultimate property management company when you provide custom solutions for your apartment, condo, and HOA residents.
Communicate with confidence
Never waste a cent on messages that don’t reach your residents. With automated reports, resident preferences, and delivery analytics, you’ll communicate with your residents more efficiently.
Access for every community
Choose how you connect with each community through a unique experience that’s built for them, whether it be a portal or a website.
We’re dedicated to your success
Our free, proactive customer service is here to help. Never feel alone while managing your communities and apartments.
Improve collections with many ways to pay
Residents can pay through our integrated dues partner Paylease or through a bank of your choice.
More than just service requests
Our full-fledged work order system helps you gain performance insights, show the work you’ve done for your clients, and keeps staff on track.
“…the relationship and the product have made Excel a better management company…”
“It is very easy for us to promote Pilera to other management firms because the relationship and the product have made Excel a better management company. Our clients are happy with the product and our staff members are more productive as a result.”
Excel Association Management
“…This is the best option to better serve our clients and staff in a positive way”
“Pilera has been beneficial for us internally and externally. Additionally, the accountability that Pilera offers is extremely useful when it comes to giving Boards information regarding what we have done vs what a Resident might say. Lastly, the user friendly capability that the entire system ensues…We made this change for our Company after deciding which route to take because this is the best option to better serve our clients and staff in a positive way.”
Director of Client Services, Hillcrest Property Management
“I am thrilled with the ease of the entire system!”
“As I had told you earlier as a new user to Pilera I am thrilled with the ease of the entire system! The Pilera system has made my adjustment to a new job very enjoyable. I have worked with many programs throughout the years as a Property Manager and Pilera is by far the most user-friendly system I have ever had the pleasure of working with. I can go to the Pilera system to locate the majority of information that I need throughout the day to service the properties that we manage without any hassle.”
Vice President of Client Services, American Properties Team
“We have a very high participation rate…”
We really like Pilera and it is an extremely useful tool in our daily communications with the owners in the associations. We have more and more owners using the program each month and we have a very high participation rate, especially with our newer associations that were brought in with Pilera from the start.
I only wish we utilized it more as we could use it for so many additional things. We have been making an effort to learn about and initiate use of features that they continue to add. The program is very easy to use both for the administrator and the users.
The TOPS integration works very well and should we ever need anything from Pilera support (which is rare), they are super responsive and friendly. They even just check in from time to time to see how things are going. Pilera is a great company to work with and an invaluable addition to our ability to provide 24/7 access and information to our owners.
LCAM, Community Management Services, Inc.
“It was ESSENTIAL over the last few days…”
“Pilera was amazing in the Emergency situation at Monarch Bay. The Sheriff’s department issued a lockdown and we were able to communicate to the entire community what was happening. It was ESSENTIAL over the last few days while trying to keep everyone informed.”
Operations Team Manager, Monarch Bay