A manager in every home
Elevate resident experiences with Pilera Care, a support platform designed for the community association industry. Our powerful CRM tool transforms each interaction, ensuring rapid and tailored service that makes every resident feel valued and cared for.
Instant updates. Proactively notify and update residents through our CRM, keeping engagement high.
Knowledge at hand. Our always-accessible CRM-powered knowledge base puts solutions just a click away.
Personal notifications. Custom alerts about package arrivals cater to individual needs.
Smart resolution. Anticipate and solve resident issues swiftly with real-time CRM analytics.
Streamline Your Team's Workflow
Say goodbye to miscommunications and disjointed updates. Pilera Care keeps your team, whether in-house or outsourced, perfectly in sync.
With everyone on the same page, your staff can deliver outstanding, confusion-free service. This unified approach allows for exceptional, seamless service, boosting client satisfaction.
Track and manage requests to enhance operational efficiency with our CRM.
Streamline communications and assign tasks to ensure team coordination.
Maintain transparency and consistency with automated audit logs, even during staff transitions.
Happy Communities Stay With You Longer
Customer-centric companies are 60% more profitable thanks to higher satisfaction and retention rates. Pilera Care’s CRM propels your community management to this level of success, enabling you to demonstrate your exceptional value to the board and secure their enduring support.
Board transparency. Provide boards with complete visibility into operations, strengthening trust.
Showcase professionalism. Use CRM to track and report on your commitment and results effectively.
Discover how Professional Association Services elevates customer service with Pilera
boost of resident communication
resident interactions managed and resolved
residents moved to a modern foftware
Case Study: Professional Association Services, Inc.
Discover how Professional Association Services revolutionized their community management with Pilera’s CRM:
boost in communication, ensuring every resident feels valued and connected.
issues swiftly and satisfactorily handled, highlighting effective, proactive management.
smooth transition to a user-friendly platform with minimal disruption.
Why Choose Pilera?
Unlock the full potential of your community management with Pilera's tailored CRM solutions. Here's how we make it easier for you to connect and thrive:
Tailor-Made CRM for Community Associations
Pilera’s CRM is custom-built for the community association management. We help you focus on enhancing relationships, retention, and loyalty with customizable features to fit your needs.
Reliable Uptime
Enjoy consistent, dependable service with a 99.9% uptime rate. Pilera is ready whenever you need it.
Enhanced Collaboration
Open the door to a collaborative environment. Pilera’s suite of integrated modules helps everyone involved in community management work better together.
Case Study
Professional Association Services, Inc. Delivers Superior Customer Service with Pilera
The Pilera platform includes:
PileraConnect
Stay connected effortlessly. Pilera Connect guarantees reliable, easy communications across all channels:
- Automated text, phone, and email
- Postal mailing and custom letterhead
- Language Translation
- Emergency e-blast
- Dynamic distribution groups
- Delivery analytics & historical archives
- Searchable message inbox & email reply tracking
- Basic resident portal for communication preferences
Questions? We’re Here to Assist!
How does Pilera Care differ from other help desk tools such as Zendesk or Zoho Desk?
Pilera Care is designed specifically for the community association management industry, which means you can track support tickets and incidents at an occupant and unit level. Unlike other software solutions, we integrate with industry-specific accounting systems to bring your resident data in. Pilera Care eliminates the need for a third-party help desk tool to deliver superior resident support.
Is there a difference between association pricing and management pricing?
Absolutely! Pilera offers customized solutions for management companies and associations, with scalable pricing based on module selection and unit size.
I am just starting my management company. Is there an option for me?
Starting is exciting, and Pilera supports your journey with introductory pricing and the flexibility to select only the features you need, ensuring you grow effectively and efficiently.
I don’t use any of the accounting software. Can I still use Pilera Care?
Pilera Care works seamlessly, even without traditional accounting software. Just provide us a spreadsheet of your units and resident contact information, and we’ll take care of the rest.
Do you provide customer support?
Pilera prides itself on exceptional support, offering extensive options, including phone, email, personalized training, webinars, and on-demand tutorials.
Can I try before I buy?
Explore Pilera with a 14-day free trial; no credit card required! Access full resources to ensure a smooth start and effective implementation.
The Ultimate Client Support Tool for CAMs!
Book A Demo
Select a convenient time and explore how Pilera’s specialized CRM for community association management can enhance your operational efficiency, strengthen community ties, and elevate your success.
