Tag Archive for: customer service

Pilera’s help desk product is a great tool for managers and customer service teams. The activity tracking allows you to open a unit or occupant level ticket with attachments. Keep the resident informed with email notifications. You can also re-assign activity logs to other managers or staff if needed. Also part of the help desk product in the knowledge base. This module gives you the ability to create articles in a keyword searchable FAQ. Create tags for easy filtering and open up certain article for residents if needed!