Community
Compare Plans & Features
Features | Essential | Professional | Enterprise |
|---|---|---|---|
Setup Fee | $150 | $150 | $150 |
Permissions & Users | |||
Managers
Number of managers allowed in your portal. Managers have access to all key functionality. | 2 | 10 | Unlimited |
Advanced Roles (More than community manager / company admin)
Set up advanced administrative roles to control access of specific functions to certain individuals. | Community manager and company admin only | All Roles | All Roles |
PileraConnect | |||
Email
Send an unlimited number of emails to your community. | X | X | X |
Phone, Text, Physical Mail
Offer your residents multiple ways to receive messages. | 1/2 Credit per unit/mo | 5 Credits per unit/mo | 10 Credits per unit/mo |
Credit Renewal Bundle
Buy additional credits when you need to communicate more with your community. | 10 cents/credit sold in bundles of 1000 | 5 cents/credit sold in bundles of 2000 | 3 cents/credit sold in bundles of 5000 |
Reverse 911
Bypass resident communication methods and send emergency notifications through phone, email, and text. | X | X | |
Language Translation*
Ensure every message is understood with 100+ languages translated in email and text. Translate phone calls in Spanish. | Spanish only | 100+ | 100+ |
Message Delivery Analytics
Track if a phone call went to voicemail & the duration, text delivery status, email click & bounce emails. | X | X | |
Reply Tracking
Track all outgoing emails and responses from managers, board members, and residents. | X | X | |
Distribution Groups
Dynamic distribution groups self-update as residents move in and out. | Distribution Groups (3) | Distribution Groups (10) | Distribution Groups (unlimited) |
Schedule an Announcement
Stay ahead by scheduling announcements up to two weeks in advance. | Message scheduling 1 week in advance | Message scheduling 2 weeks in advance | |
Export Message History
Excel reports allow you to download your community’s message history for offline use and record keeping. | 3 months Message exports | 1 year Message exports | |
Announcement Templates
Keep your messaging consistent across your community with reusable templates for announcements. | X | X |
Custom Email Footer Message
Save time and keep your message consistent with custom email footer messages. | X | ||
Automated Communication Usage Reports
See how much your community is communicating on a monthly basis and forecast your communication needs. | X | X | |
Automated Invalid Contact Information Report
A monthly email of invalid text and phone numbers helps you improve the accuracy of your resident contact data. | X | X | |
PileraOPS Tickets | |||
Incident Logs
Track community incidents and resolutions in one easy to use dashboard. | X | X | |
Unit Work Orders
Reduce response times with comprehensive unit work order tracking and resident notifications. | X | X | |
Common-area Work Orders
Improve public appeal with robust common area work order tracking. | X | X | |
Violations
Manage and track rule violations from anywhere and notify residents by email. | X | X | |
Architectural Requests
Track resident ACR requests and streamline approvals with committees. | X | X | |
Board Task Management
Managers and board members can easily collaborate on community tasks with email notifications, in-app comments, and more. | X | X | |
Bulk Update Tickets
Save time and work on your tasks faster by updating tickets in bulk. | 5 Tickets | Unlimited | |
Package Notifications
Send residents email or text notifications when a package is waiting for them. | X | X | |
Custom Categories
Custom categories help you organize tickets and identify trends in your community. | X | ||
Quick Add Comments
Save time by creating predetermined responses your team can use when responding to tickets. | X | X | |
Ticket Alerts
Create beautiful and professional-looking alerts to convey important information to residents. | X | X | |
Work Order E-Mail Custom Message
Create a custom message for work order emails to convey important information to residents. | X |
Vendor Tracking
Manage vendor data such as staff contacts and communication.. | X | X | |
Insurance Expiration Notifications
Keep your community in compliance with monthly automated insurance expiration notifications for vendors. | X | ||
Automated Work Order Report
A weekly comprehensive report on unassigned work orders, stale work orders that haven’t been touched over 30 days, and new work orders submitted that week. | X | X | |
Analytics Reports
An aggregated report of open and closed tickets by community and ticket types help you manage staff workload. | X | ||
Enterprise Reports
Combine multiple ticket types and communities in one report to help you manage staff workload and convey your value to the board. | X | ||
PileraENGAGE | |||
Resident Portal
A self-service portal empowers residents to access all community information in one place. | X | X | X |
Welcome Message Type
Create a good first impression by sending welcome messages to introduce your community to residents. Custom messages allow you to create your own message content. | Basic Welcome Message | Custom welcome message | Custom welcome message |
Online Payments
Provide a convenient way for residents to pay their dues or rent online. Choose from Paylease (GoZego), Authorize.net or connect with a bank of your choice. | 1 Payment Option | 3 Payment Options | Unlimited |
Community Directory
An opt-in directory allows residents to share their contact information with the rest of the community. | X | X | X |
Pet Tracking
Advanced pet tracking allows residents to add pet information and managers to search pet records. | X | X | |
Insurance Tracking
Keep track of resident insurance data, policy type, and expiration dates. | X | X | |
Vehicle Tracking
Advanced vehicle tracking allows you to search vehicles by manufacturer, model, color, and more. | X | X | |
Alternate Addresses
Allow residents to add alternative addresses to their account. | X | X | |
Alternate Contacts
Add alternate contacts to receive communications. | X | X | |
Lease Tracking/Tenants
Track tenant information and detailed lease information. | X | X | |
Event Calendar
Add upcoming events and send email notifications to residents. Custom calendars allow you to organize events for better browsing. | 1 Calendar | 3 Calendars | Unlimited |
Office Hours
Let residents know when your office is open and closed with office hours that can be applied across multiple communities. | X | X | |
Community Contacts
Add important community contacts to the dashboard. | X | X | |
Board Member List
Add board member names and contacts to the dashboard. | X | X | |
Owners Manage Own Units
Owners can easily manage their own units and occupants. | X | X |
Discussion Board
Encourage resident conversations through a community-only discussion board that keeps your community conversations private. | X | X | |
Custom Discussion Board Categories
Organize discussions with custom categories and identify the most talked-about topics in your community. | X | ||
Resident Report
Customizable resident report allows you to download information such as contact information, communication preferences, email issues, and more for offline use. | X | X | X |
Unit Report
Download unit address and percentage of ownership for offline use. | X | X | X |
Lease Expiration Report
Customize and download a lease expiration report for offline use. | X | X | |
PileraCARE (Support Management) | |||
Support Tickets
Streamline resident requests, enhance efficiency, and improve communication through comprehensive support tracking. | X | X | X |
Knowledge Base Articles
Empower residents to help themselves with a 24×7 searchable knowledge base. | 20 | Unlimited | |
Unit Documents
Managers, owners, and tenants can upload and share documents at a unit-level. | X | X | |
Document Library
Powerful document library allows you to organize folders and files, e-notify the community by contact type, restrict document access. | Document Storage 1GB | Document Storage 50GB | Unlimited |
File Storage Limits
Share a variety of file types with your community with upgrades available to share more files. | individual file limits 10MB | individual file limits 25MB | Individual file limits 100 MB |
E-Voting | |||
Accounting Integration
Pilera offers two-way integration with most accounting partners. Save time and reduce manual errors with our powerful integrations. | X | X | |
OSG Mailing Integration
Mail professional-looking and customized letters with our mailing integration. Advanced segmentation options enable you to send mailings to contacts without digital communication methods. | X | X | |
Support
Proactive support options include email and phone to help your community resolve issues. | Knowledge Base + Tutorial Videos | Knowledge Base + Tutorial Videos + Email | Knowledge Base + Tutorial Videos + Email + Phone Support |
Branding
Make your community portal and communications your own with our custom branding feature. | Community Branding | Company Branding | |
Community Setup
Pilera provides comprehensive hands-on onboarding to set your community up for success. | X | X | X |
PileraEASYSITES Website (Add-on) | |||
Website Price
Create beautiful, mobile-friendly websites without needing any tech experience. | $50/mo | $50/mo | $50/mo |
Website Setup
Get expert setup and comprehensive training for your community website. | $100 | $100 | $100 |
Training Included
Our onboarding team guides you through how to create and manage your own community website. | 1 Hour | 2 Hours | 3 Hours |
Additional Training
Get additional training for your team on how to create and manage your community website. | $150/hour | $150/hour | $150/hour |
Hosting
No worries about server maintenance or updates; Pilera tracks all of the hosting of your website for you. | X | X | X |
Daily 7-day backup
Enjoy peace of mind with backups that preserve your files for up to 7 days in the past. | X | X | X |
Photo Gallery Plugins
Showcase your community culture with easy to manage and beautiful photo galleries. | X | X | X |
Custom Styles
Customize your website with advanced HTML. | X | X | X |
Templated Layouts
Customize the look and feel of your community website with templated layouts. | X | X | X |
Customizable Content
Free-form content allows you to customize content your way. | X | X | X |
SSL Cert
Keep your community website data secure with SSL certification. | X | X | X |
Regular Software & Security Updates
Gain peace of mind knowing that your website is always up to date with the latest security measures and software updates. | X | X | X |
Firewall Protection
PileraEasysite’s firewall protection prevents unauthorized access and malware infections to your website. | X | X | X |
Calendar
Display your calendar on your community website. | X | X | X |
Ledger
Show a history of your residents’ online payments. | X | X | X |
Balance
Show the balance of your residents’ online payment. | X | X | X |
Online Payments
Allow residents to conveniently make online payments from the website. | X | X | X |
Documents
Display documents on the website and choose which folder to show. | X | X | X |
Update Contact Information
Allow residents to update their contact information directly on the website. | X | X | X |
Bonus Included E-Voting | |||
Ballots/Election/Surveys (per community)
Shape your community’s future with a secure and easy to use voting portal for elections, budget approvals, amendments, and more. | 1 Total | 1 Total | 1 Total |
Motion’ voting during meeting
Ability to add questions on a ballot during meetings to capture votes on the spot. | X | X | X |
Voting live results/reports
Download voting results with or without resident and unit information (secret ballots). Visual charts enable you to see voting outcomes instantly and identify trends. | X | X | X |
RFP Management | |||
RFP Management (per community)
Get better bids for your community projects with a single place to track RFPs, documents, vendors, and responses. | 3 Total | 9 Total | 15 Total |
