Property Management Software built to nurture community relations.
Pilera makes building relations with your clients easy with portfolio management, streamlined processes, and increased homeowner and tenant engagement.
Used by leading property management companies
Building relations has never been simpler
Take care of your clients across all communities
Enterprise management gives you the insight you need to operate your client’s communities & apartments.
Communicate with confidence
Keep owners and tenants informed with automated text, email, and phone. Know the message was delivered with message archiving & analytics.
Power your customer support team
Reinvigorate your support team with the easiest customer service and help center tools in the property management industry.
Increase owner and tenant satisfaction
Delight owners and tenants with a central, private login to access all relevant community or building information. A happy resident is an informed resident.
Align your accounting and management data
Already working with an accounting provider. No worries. Integration with industry-leading accounting software brings all owner and tenant data as well as financial balances.
Customer support team dedicated to your success
Never feel alone while managing your communities. Our support team proactively works to help you succeed through extensive training and quick response times.
No one offers more ways to improve your customer relations.
Simply pick the products you need.
Pilera Communication
The best communication platform designed for community association and property management. Send out announcements to an entire community or building based on each resident’s preference.
- Automated phone, email and text messages
- Schedule messages up to 2 weeks in advance
- Delivery tracking confirms if a message was delivered, opened or answered
- Archive all communications
- Send announcements or messages to the entire community, specific streets, building, floor, or unit.
- Send announcements or messages to specific groups of people such as board members, managers, owners, or tenants.
Trusted by leaders in property management.
“…the relationship and the product have made Excel a better management company…”
“It is very easy for us to promote Pilera to other management firms because the relationship and the product have made Excel a better management company. Our clients are happy with the product and our staff members are more productive as a result.”
Patrick Clark
Excel Association Management
Texas
“…This is the best option to better serve our clients and staff in a positive way”
“Pilera has been beneficial for us internally and externally. Additionally, the accountability that Pilera offers is extremely useful when it comes to giving Boards information regarding what we have done vs what a Resident might say. Lastly, the user friendly capability that the entire system ensues…We made this change for our Company after deciding which route to take because this is the best option to better serve our clients and staff in a positive way.”
Lindsay Diaferia
Director of Client Services, Hillcrest Property Management
Illinois
“I am thrilled with the ease of the entire system!”
“As I had told you earlier as a new user to Pilera I am thrilled with the ease of the entire system! The Pilera system has made my adjustment to a new job very enjoyable. I have worked with many programs throughout the years as a Property Manager and Pilera is by far the most user-friendly system I have ever had the pleasure of working with. I can go to the Pilera system to locate the majority of information that I need throughout the day to service the properties that we manage without any hassle.”
Debbie Peters
Vice President of Client Services, American Properties Team
Massachusetts
“We have a very high participation rate…”
We really like Pilera and it is an extremely useful tool in our daily communications with the owners in the associations. We have more and more owners using the program each month and we have a very high participation rate, especially with our newer associations that were brought in with Pilera from the start.
I only wish we utilized it more as we could use it for so many additional things. We have been making an effort to learn about and initiate use of features that they continue to add. The program is very easy to use both for the administrator and the users.
The TOPS integration works very well and should we ever need anything from Pilera support (which is rare), they are super responsive and friendly. They even just check in from time to time to see how things are going. Pilera is a great company to work with and an invaluable addition to our ability to provide 24/7 access and information to our owners.
Kim Johnson
LCAM, Community Management Services, Inc.
Florida