People-focused property management CRM
Transform your properties into communities that retain occupants, build cooperation, and grow in value through Pilera’s industry-defining property management CRM software.
Meaningful connections made easy with
Pilera's property management CRM
As a purpose-built CRM for the property management industry, our software is designed to prioritize human connections above all else. We’re committed to delivering clear and empathetic software solutions that enable you to streamline your property’s operations, organize your data, and keep the focus on what really matters: the people in your community.
Reach residents wherever they are
Say goodbye to the stress of disconnected communication channels. Empower your community by letting residents choose their preferred communication methods and languages.
Residents can choose multiple communication methods including phone, email, text, and postal.
Dynamic distribution groups update automatically as residents move in and out so you don’t have to.
Built-in fault protection ensures your message is delivered during an emergency or outage when other competitors fail.
Improve resident engagement
In today’s competitive landscape, engaging and informing your residents is crucial. Pilera’s resident portal is your go-to hub for residents to access vital information, request services, and connect with their neighbors.
Offer residents a convenient way to pay online through our integrations or a bank of your choice.
24x7 access to documents, events, marketplace, and community information.
Residents can submit requests on their own and monitor their progress on any device.
Create a connected community with discussion boards, directory, and events.
Streamline operations and reduce response times with
Pilera's property CRM
Streamline maintenance and compliance
Maintenance tracking and scheduling don’t have to be a nightmare. Reduce response times and improve compliance with a single hub to manage work orders across your properties with Pilera’s integrated work order and vendor management solution.
Keep vendor information organized, assign work orders, and send automated notifications, all from one central hub.
Track and prioritize maintenance tasks based on urgency.
Powerful dashboards and reports help you organize and oversee maintenance work across your portfolio.
Track vendor replies directly within each work order and through your message inbox, keeping all communications in one place.
Deliver personalized resident support
Every resident deserves to feel valued and cared for. Our integrated help desk and knowledge base within our property management CRM help you ensure residents receive rapid, personalized support whenever they need it.
Streamline issue resolution and team efficiency with robust resident support management.
With our intelligent and fast knowledge base, residents can easily find answers on their own.
When problems arise, our incident logs help you ensure swift responses, so no issue is left unresolved.
Powerful analytics and detailed reports provide valuable insights to help you optimize your workload and improve management efficiency.
Property management CRM custom built for every community type and size
PROVEN TO GIVE YOU RESULTS
Property Management CRM Software
68% Resident Satisfaction
Reach residents 30x faster
Improve efficiency by 25%
See how clients are creating meaningful connections with Pilera's property management CRM!
“We are able to provide more one on one customer service to prospects and residents since we are spending less time having to get letters ready to communicate with residents.”
Eve Castillo
Kay Management
Questions? We're here to help.
What is a property management CRM?
A property management CRM (Customer Relationship Management) system is a tool that helps property managers build stronger relationships with residents and vendors. It centralizes data at a person and unit-level, streamlines communication, and helps you automate tasks to improve your team’s efficiency.
How does a CRM improve communication with residents and tenants?
Our property CRM software includes built-in communication tools such as automated phone, email, text, and postal mailing; language translation; dynamic distribution groups; email templates, and more. These features help you stay in touch with residents using the communication method that suits them the most.
Can Pilera’s CRM handle maintenance requests?
Yes, our property CRM allows residents to submit maintenance requests online, and property managers can track and manage these requests from start to finish. It also enables you to assign tasks to maintenance staff and monitor their progress. Our powerful dashboards and analytics allow managers to track maintenance across all their properties.
How is Pilera different from other property manament software or CRM solutions?
Pilera’s CRM is custom-built for apartments and communities focusing on resident/client retention and engagement. Our platform automates communication, streamlines tenant support, and enhances maintenance operations, ensuring a seamless resident experience and higher retention rates.
Does Pilera’s CRM integrate with other software?
Pilera’s CRM platform integrates with accounting software, online payment systems, and postal mailing services. Check out our list of integrations here.
Do you provide customer support?
Absolutely! Pilera is renowned for its comprehensive support network. We offer assistance through phone, email, and our dedicated help center.
Our client services team regularly hosts training sessions and webinars. Also, we provide on-demand video tutorials to ensure you’re perfectly poised for success.
Is Pilera secure?
Yes! At Pilera, data security is our top priority. We use the highest industry standards to ensure all your information is safe and protected. Learn more by checking our help article.
Can I try before I buy?
Definitely! Start with a 14-day free trial of Pilera; no credit card is required. You’ll have access to extensive resources, including dedicated training, helpful articles, and robust support to get you up and running smoothly.
