CRM solutions catered to every community’s needs

Choose the plan that fits your needs

Choose a plan tailored to your needs

Single
Community

Management company

Choose number of doors

Up to 100 Doors

Basic

Start building connections with your community through basic communication & resident portals.

Get a Custom Quote

$150

$1,800 Paid annually

Basic includes:

2 Managers
Email + Phone, Text & Postal Mailing
1/2 Credit per unit/mo
1GB Document Storage
Basic Portal with Directory, Calendar, and Online Payment
Support Ticketing
Support: Email, Knowledge Base, Tutorial Videos

See all features

Professional

Take your operations and resident engagement a step further with advanced communications and ticketing.

Get a Custom Quote

$240

$2,880 Paid annually

Everything in Basic, plus:

10 Managers
Emergency Communication &100 Languages Supported for Email.
5 Credits per unit/mo
50 GB Document Storage
Advanced Resident Portal
Work orders, ACRs, Violations, Tasks
Knowledge Base
Support: Email, Knowledge Base, Tutorial Videos

See all features

Enterprise

Advanced capabilities for large-scale communities and small-sized management companies.

Get a Custom Quote

$525

$6,300 Paid annually

Everything in Professional, plus:

Unlimited Managers
Phone, Email & Text; Portfolio Announcements
10 Credits per unit/mo
Unlimited Documents
Unlimited eVotes, Calendars & Payments
Analytics & Cross-Community Reports
Support: Email, Knowledge Base, Tutorial Videos and Phone

See all features

Looking to purchase PileraVotes only?

Compare Plans & Features

Features

Basic

Professional

Enterprise

PileraCONNECT | Communications Platform

Email Send an unlimited number of emails to your community.
Phone, Text, Physical Mail Offer your residents multiple ways to receive messages.	1 Credit per unit/mo	5 credits per unit/mo	10 credits per unit/mo
Credit Renewal Bundle Buy additional credits when you need to communicate more with your community.	10 cents/credit (sold in bundles of 1,000)	5 cents/credit (sold in bundles of 1,000)	3 cents/credit (sold in bundles of 1,000)
Reverse 911 Bypass resident communication methods and send emergency notifications through phone, email, and text.
Language Translation* Ensure every message is understood with 100+ languages translated in email and text. Translate phone calls in Spanish.	Spanish only	100+ Languages	100+ Languages
Message Delivery Analytics Track if a phone call went to voicemail & the duration, text delivery status, email click & bounce emails.
Reply Tracking Track all outgoing emails and responses from managers, board members, and residents.
Distribution Groups Dynamic distribution groups self-update as residents move in and out.	3 Groups	10 Groups	Unlimited Groups
Schedule an Announcement Stay ahead by scheduling announcements up to two weeks in advance.		1 week in advance	2 weeks in advance
Export Message History Excel reports allow you to download your community's message history for offline use and record keeping.		3 months history	1 year history
Announcement Templates Keep your messaging consistent across your community with reusable templates for announcements.
Custom Email Footer Message Save time and keep your message consistent with custom email footer messages.
Automated Communication Usage Reports See how much your community is communicating on a monthly basis and forecast your communication needs.
Automated Invalid Contact Information Report A monthly email of invalid text and phone numbers helps you improve the accuracy of your resident contact data.

PileraENGAGE | Association Management CRM

Resident Portal A self-service portal empowers residents to access all community information in one place.
Welcome Message Type Create a good first impression by sending welcome messages to introduce your community to residents. Custom messages allow you to create your own message content.	Basic Welcome Message	Custom Welcome Message	Custom Welcome Message
Online Payments Provide a convenient way for residents to pay their dues or rent online. Choose from Paylease (GoZego), Authorize.net or connect with a bank of your choice.	1 Payment Option	3 Payment Options	Unlimited Payment Options
Community Directory An opt-in directory allows residents to share their contact information with the rest of the community.
Pet Tracking Advanced pet tracking allows residents to add pet information and managers to search pet records.
Insurance Tracking Keep track of resident insurance data, policy type, and expiration dates.
Vehicle Tracking Advanced vehicle tracking allows you to search vehicles by manufacturer, model, color, and more.
Alternate Addresses Allow residents to add alternative addresses to their account.
Alternate Contacts Add alternate contacts to receive communications.
Lease Tracking/Tenants Track tenant information and detailed lease information.
Event Calendar Add upcoming events and send email notifications to residents. Custom calendars allow you to organize events for better browsing.	1 Calendar	3 Calendars	Unlimited Calendars
Office Hours Let residents know when your office is open and closed with office hours that can be applied across multiple communities.
Community Contacts Add important community contacts to the dashboard.
Board Member List Add board member names and contacts to the dashboard.
Owners Manage Own Units Owners can easily manage their own units and occupants.
Discussion Board Encourage resident conversations through a community-only discussion board that keeps your community conversations private.
Custom Discussion Board Categories Organize discussions with custom categories and identify the most talked-about topics in your community.
Resident Report Customizable resident report allows you to download information such as contact information, communication preferences, email issues, and more for offline use.
Unit Report Download unit address and percentage of ownership for offline use.
Lease Expiration Report Customize and download a lease expiration report for offline use.

PileraOPS | CC&R / Work Order Tracking

Incident Logs Track community incidents and resolutions in one easy to use dashboard.
Unit Work Orders Reduce response times with comprehensive unit work order tracking and resident notifications.
Common-area Work Orders Improve public appeal with robust common area work order tracking.
Violations Manage and track rule violations from anywhere and notify residents by email.
Architectural Requests Track resident ACR requests and streamline approvals with committees.
Board Task Management Managers and board members can easily collaborate on community tasks with email notifications, in-app comments, and more.
Bulk Update Tickets Save time and work on your tasks faster by updating tickets in bulk.	5 Tickets	Unlimited Tickets
Package Notifications Send residents email or text notifications when a package is waiting for them.
Custom Categories Custom categories help you organize tickets and identify trends in your community.
Quick Add Comments Save time by creating predetermined responses your team can use when responding to tickets.
Ticket Alerts Create beautiful and professional-looking alerts to convey important information to residents.
Work Order E-Mail Custom Msg Create a custom message for work order emails to convey important information to residents.
Vendor Tracking Manage vendor data such as staff contacts and communication..
Insurance Expiration Notifications Keep your community in compliance with monthly automated insurance expiration notifications for vendors.
Automated Work Order Report A weekly comprehensive report on unassigned work orders, stale work orders that haven't been touched over 30 days, and new work orders submitted that week.
Analytics Reports An aggregated report of open and closed tickets by community and ticket types help you manage staff workload.
Enterprise Reports Combine multiple ticket types and communities in one report to help you manage staff workload and convey your value to the board.

PileraCARE | Client Support

Support Tickets Streamline resident requests, enhance efficiency, and improve communication through comprehensive support tracking.
Knowledge Base Articles Empower residents to help themselves with a 24x7 searchable knowledge base.		20	Unlimited
Unit Documents Managers, owners, and tenants can upload and share documents at a unit-level.
Document Library Powerful document library allows you to organize folders and files, e-notify the community by contact type, restrict document access.	1GB	50GB	Unlimited
Individual File Storage Limits Share a variety of file types with your community with upgrades available to share more files.	10MB	25MB	100MB
Accounting Integration Pilera offers two-way integration with most accounting partners. Save time and reduce manual errors with our powerful integrations.
Everview Mailing Integration Mail professional-looking and customized letters with our mailing integration. Advanced segmentation options enable you to send mailings to contacts without digital communication methods.
Support Proactive support options include email and phone to help your community resolve issues.	Knowledge Base + Tutorial Videos	Knowledge Base + Tutorial Videos + Email Support	Knowledge Base + Tutorial Videos + Email + Phone Support
Branding Make your community portal and communications your own with our custom branding feature.		Community Branding	Mgmt Company Branding
Community Setup Pilera provides comprehensive hands-on onboarding to set your community up for success.

Setup & Permissions

Setup Fee	$150	$150	$150
Managers Number of managers allowed in your portal. Managers have access to all key functionality.	2	10	Unlimited
Advanced User Roles Set up advanced administrative roles to control access of specific functions to certain individuals.	Community manager and company admin only	All Roles	Unlimited

Ballot Bliss | Online Voting Platform

Ballots/Election/Surveys (per community) Shape your community’s future with a secure and easy to use voting portal for elections, budget approvals, amendments, and more.	Add-on	1st Election Free	1st Election Free
Motion' voting during meeting Ability to add questions on a ballot during meetings to capture votes on the spot.
Voting live results/reports Download voting results with or without resident and unit information (secret ballots). Visual charts enable you to see voting outcomes instantly and identify trends.

RFP Plus | RFP Management

RFP Management (per community) Get better bids for your community projects with a single place to track RFPs, documents, vendors, and responses.	Add-on

PileraEASYSITES | Community / Management Websites

Community Association Websites	Add-on	Add-on	Add-on
Management Company Website		Add-on	Add-on
Website Price Create beautiful, mobile-friendly websites without needing any tech experience.	$50/mo	$50/mo	$50/mo
Website Setup Get expert setup and comprehensive training for your community website.	$100	$100	$100
Training Included Our onboarding team guides you through how to create and manage your own community website.	1 Hour	2 Hours	3 Hours
Additional Training Get additional training for your team on how to create and manage your community website.	$150/hour	$150/hour	$150/hour
Hosting No worries about server maintenance or updates; Pilera tracks all of the hosting of your website for you.
Daily 7-day backup Enjoy peace of mind with backups that preserve your files for up to 7 days in the past.
Photo Gallery Plugins Showcase your community culture with easy to manage and beautiful photo galleries.
Custom Styles Customize your website with advanced HTML.
Templated Layouts Customize the look and feel of your community website with templated layouts.
Customizable Content Free-form content allows you to customize content your way.
SSL Cert Keep your community website data secure with SSL certification.
Regular Software & Security Updates Gain peace of mind knowing that your website is always up to date with the latest security measures and software updates.
Firewall Protection PileraEasysite's firewall protection prevents unauthorized access and malware infections to your website.
Calendar Display your calendar on your community website.
Ledger Show a history of your residents' online payments.
Balance Show the balance of your residents' online payment.
Online Payments Allow residents to conveniently make online payments from the website.
Documents Display documents on the website and choose which folder to show.
Update Contact Information Allow residents to update their contact information directly on the website.

See All Features

Compare Plans & Features

Features

Basic

Professional

Enterprise

PileraCONNECT | Communications Platform

Email Send an unlimited number of emails to your community.
Phone, Text, Physical Mail Offer your residents multiple ways to receive messages.	1 Credit per unit/mo	5 credits per unit/mo	10 credits per unit/mo
Credit Renewal Bundle Buy additional credits when you need to communicate more with your community.	10 cents/credit (sold in bundles of 1,000)	5 cents/credit (sold in bundles of 1,000)	3 cents/credit (sold in bundles of 1,000)
Reverse 911 Bypass resident communication methods and send emergency notifications through phone, email, and text.
Language Translation* Ensure every message is understood with 100+ languages translated in email and text. Translate phone calls in Spanish.	Spanish only	100+ Languages	100+ Languages
Message Delivery Analytics Track if a phone call went to voicemail & the duration, text delivery status, email click & bounce emails.
Reply Tracking Track all outgoing emails and responses from managers, board members, and residents.
Distribution Groups Dynamic distribution groups self-update as residents move in and out.	3 Groups	10 Groups	Unlimited Groups
Schedule an Announcement Stay ahead by scheduling announcements up to two weeks in advance.		1 week in advance	2 weeks in advance
Export Message History Excel reports allow you to download your community's message history for offline use and record keeping.		3 months history	1 year history
Announcement Templates Keep your messaging consistent across your community with reusable templates for announcements.
Custom Email Footer Message Save time and keep your message consistent with custom email footer messages.
Automated Communication Usage Reports See how much your community is communicating on a monthly basis and forecast your communication needs.
Automated Invalid Contact Information Report A monthly email of invalid text and phone numbers helps you improve the accuracy of your resident contact data.

PileraENGAGE | Association Management CRM

Resident Portal A self-service portal empowers residents to access all community information in one place.
Welcome Message Type Create a good first impression by sending welcome messages to introduce your community to residents. Custom messages allow you to create your own message content.	Basic Welcome Message	Custom Welcome Message	Custom Welcome Message
Online Payments Provide a convenient way for residents to pay their dues or rent online. Choose from Paylease (GoZego), Authorize.net or connect with a bank of your choice.	1 Payment Option	3 Payment Options	Unlimited Payment Options
Community Directory An opt-in directory allows residents to share their contact information with the rest of the community.
Pet Tracking Advanced pet tracking allows residents to add pet information and managers to search pet records.
Insurance Tracking Keep track of resident insurance data, policy type, and expiration dates.
Vehicle Tracking Advanced vehicle tracking allows you to search vehicles by manufacturer, model, color, and more.
Alternate Addresses Allow residents to add alternative addresses to their account.
Alternate Contacts Add alternate contacts to receive communications.
Lease Tracking/Tenants Track tenant information and detailed lease information.
Event Calendar Add upcoming events and send email notifications to residents. Custom calendars allow you to organize events for better browsing.	1 Calendar	3 Calendars	Unlimited Calendars
Office Hours Let residents know when your office is open and closed with office hours that can be applied across multiple communities.
Community Contacts Add important community contacts to the dashboard.
Board Member List Add board member names and contacts to the dashboard.
Owners Manage Own Units Owners can easily manage their own units and occupants.
Discussion Board Encourage resident conversations through a community-only discussion board that keeps your community conversations private.
Custom Discussion Board Categories Organize discussions with custom categories and identify the most talked-about topics in your community.
Resident Report Customizable resident report allows you to download information such as contact information, communication preferences, email issues, and more for offline use.
Unit Report Download unit address and percentage of ownership for offline use.
Lease Expiration Report Customize and download a lease expiration report for offline use.

PileraOPS | CC&R / Work Order Tracking

Incident Logs Track community incidents and resolutions in one easy to use dashboard.
Unit Work Orders Reduce response times with comprehensive unit work order tracking and resident notifications.
Common-area Work Orders Improve public appeal with robust common area work order tracking.
Violations Manage and track rule violations from anywhere and notify residents by email.
Architectural Requests Track resident ACR requests and streamline approvals with committees.
Board Task Management Managers and board members can easily collaborate on community tasks with email notifications, in-app comments, and more.
Bulk Update Tickets Save time and work on your tasks faster by updating tickets in bulk.	5 Tickets	Unlimited Tickets
Package Notifications Send residents email or text notifications when a package is waiting for them.
Custom Categories Custom categories help you organize tickets and identify trends in your community.
Quick Add Comments Save time by creating predetermined responses your team can use when responding to tickets.
Ticket Alerts Create beautiful and professional-looking alerts to convey important information to residents.
Work Order E-Mail Custom Msg Create a custom message for work order emails to convey important information to residents.
Vendor Tracking Manage vendor data such as staff contacts and communication..
Insurance Expiration Notifications Keep your community in compliance with monthly automated insurance expiration notifications for vendors.
Automated Work Order Report A weekly comprehensive report on unassigned work orders, stale work orders that haven't been touched over 30 days, and new work orders submitted that week.
Analytics Reports An aggregated report of open and closed tickets by community and ticket types help you manage staff workload.
Enterprise Reports Combine multiple ticket types and communities in one report to help you manage staff workload and convey your value to the board.

PileraCARE | Client Support

Support Tickets Streamline resident requests, enhance efficiency, and improve communication through comprehensive support tracking.
Knowledge Base Articles Empower residents to help themselves with a 24x7 searchable knowledge base.		20	Unlimited
Unit Documents Managers, owners, and tenants can upload and share documents at a unit-level.
Document Library Powerful document library allows you to organize folders and files, e-notify the community by contact type, restrict document access.	1GB	50GB	Unlimited
Individual File Storage Limits Share a variety of file types with your community with upgrades available to share more files.	10MB	25MB	100MB
Accounting Integration Pilera offers two-way integration with most accounting partners. Save time and reduce manual errors with our powerful integrations.
Everview Mailing Integration Mail professional-looking and customized letters with our mailing integration. Advanced segmentation options enable you to send mailings to contacts without digital communication methods.
Support Proactive support options include email and phone to help your community resolve issues.	Knowledge Base + Tutorial Videos	Knowledge Base + Tutorial Videos + Email Support	Knowledge Base + Tutorial Videos + Email + Phone Support
Branding Make your community portal and communications your own with our custom branding feature.		Community Branding	Mgmt Company Branding
Community Setup Pilera provides comprehensive hands-on onboarding to set your community up for success.

Setup & Permissions

Setup Fee	$150	$150	$150
Managers Number of managers allowed in your portal. Managers have access to all key functionality.	2	10	Unlimited
Advanced User Roles Set up advanced administrative roles to control access of specific functions to certain individuals.	Community manager and company admin only	All Roles	Unlimited

Ballot Bliss | Online Voting Platform

Ballots/Election/Surveys (per community) Shape your community’s future with a secure and easy to use voting portal for elections, budget approvals, amendments, and more.	Add-on	1st Election Free	1st Election Free
Motion' voting during meeting Ability to add questions on a ballot during meetings to capture votes on the spot.
Voting live results/reports Download voting results with or without resident and unit information (secret ballots). Visual charts enable you to see voting outcomes instantly and identify trends.

RFP Plus | RFP Management

RFP Management (per community) Get better bids for your community projects with a single place to track RFPs, documents, vendors, and responses.	Add-on

PileraEASYSITES | Community / Management Websites

Community Association Websites	Add-on	Add-on	Add-on
Management Company Website		Add-on	Add-on
Website Price Create beautiful, mobile-friendly websites without needing any tech experience.	$50/mo	$50/mo	$50/mo
Website Setup Get expert setup and comprehensive training for your community website.	$100	$100	$100
Training Included Our onboarding team guides you through how to create and manage your own community website.	1 Hour	2 Hours	3 Hours
Additional Training Get additional training for your team on how to create and manage your community website.	$150/hour	$150/hour	$150/hour
Hosting No worries about server maintenance or updates; Pilera tracks all of the hosting of your website for you.
Daily 7-day backup Enjoy peace of mind with backups that preserve your files for up to 7 days in the past.
Photo Gallery Plugins Showcase your community culture with easy to manage and beautiful photo galleries.
Custom Styles Customize your website with advanced HTML.
Templated Layouts Customize the look and feel of your community website with templated layouts.
Customizable Content Free-form content allows you to customize content your way.
SSL Cert Keep your community website data secure with SSL certification.
Regular Software & Security Updates Gain peace of mind knowing that your website is always up to date with the latest security measures and software updates.
Firewall Protection PileraEasysite's firewall protection prevents unauthorized access and malware infections to your website.
Calendar Display your calendar on your community website.
Ledger Show a history of your residents' online payments.
Balance Show the balance of your residents' online payment.
Online Payments Allow residents to conveniently make online payments from the website.
Documents Display documents on the website and choose which folder to show.
Update Contact Information Allow residents to update their contact information directly on the website.

See All Features

Choose number of doors

Up to 500 Doors

Basic

Ideal for management company SMBs that want to get started with building strong client relationships.

Get a Custom Quote

$475

$5,700 Paid annually

Basic includes:

5 Managers
Email + Phone, Text & Postal Mailing
1/2 Credit per unit/mo
1GB Document Storage
Basic Portal with Directory, Calendar, and Online Payment
Support Ticketing
Support: Email, Knowledge Base, Tutorial Videos

See all features

Professional

Tailored for management companies of any size looking to gain a competitive edge and enhance services as they grow their portfolio.

Get a Custom Quote

$570

$6,840 Paid annually

Everything in Basic, plus:

10 Managers
Emergency Communication &100 Languages Supported for Email.
5 Credits per unit/mo
50 GB Document Storage
Advanced Resident Portal
Work orders, ACRs, Violations, Tasks
Knowledge Base
Support: Email, Knowledge Base, Tutorial Videos

See all features

Enterprise

Best for large portfolios or management companies looking for the best of the best. Provides portfolio management functionality, cross-community analytics, and the most affordable communication.

Get a Custom Quote

$1,000

$12,000 Paid annually

Everything in Professional, plus:

Unlimited Managers
Phone, Email & Text; Portfolio Announcements
10 Credits per unit/mo
Unlimited Documents
Unlimited eVotes, Calendars & Payments
Analytics & Cross-Community Reports
Support: Email, Knowledge Base, Tutorial Videos and Phone

See all features

Looking to purchase PileraVotes only?

Compare Plans & Features

Features	Basic	Professional	Enterprise
Setup Fee	$150	$150	$150
Permissions & Users
Managers Number of managers allowed in your portal. Managers have access to all key functionality.	5	12	Unlimited
Additional Managers Invite additional managers on your team with a flat rate per manager.	$10/manager/mo	$8/manager/mo	N/A
Advanced Roles (More than community manager / company admin) Set up advanced administrative roles to control access of specific functions to certain individuals.	Community manager and company admin only	All Roles	All Roles
PileraConnect
Email Send an unlimited number of emails to your communities.	X	X	X
Phone, Text, Physical Mail Offer your residents multiple ways to receive messages.	Email + 1 Credit per unit/mo	Email + 5 Credits per unit/mo	Email + 10 Credits per unit/mo
Credit Renewal Bundle Buy additional credits when you need to communicate more with your community.	10 cents/credit sold in bundles of 1000	5 cents/credit sold in bundles of 2000	3 cents/credit sold in bundles of 5000
Reverse 911 Bypass resident communication methods and send emergency notifications through phone, email, and text.		X	X
Multi-Community Announcements Send email announcements to managers, board members, and residents across multiple communities with a single click.			X
Language Translation Ensure every message is understood with 100+ languages translated in email and text. Translate phone calls in Spanish.	Spanish only	100+	100+
Message Delivery Analytics Track if a phone call went to voicemail & the duration, text delivery status, email click & bounce emails.		X	X
Reply Tracking Track all outgoing emails and responses from managers, board members, and residents.		X	X
Distribution Groups Dynamic distribution groups self-update as residents move in and out.	Distribution Groups (3)	Distribution Groups (10)	Distribution Groups (unlimited)
Schedule an Announcement Stay ahead by scheduling announcements up to two weeks in advance.		Message scheduling 1 week in advance	Message scheduling 2 weeks in advance
Export Message History Excel reports allow you to download your community’s message history for offline use and record keeping.		3 months Message exports	1 year Message exports
Announcement Templates Keep your messaging consistent across your community with reusable templates for announcements.		X	X


Custom Email Footer Message Save time and keep your message consistent with custom email footer messages.		X
Automated Communication Usage Reports See which communities are using the most communication credits on a monthly basis and forecast your communication needs	X	X
Automated Invalid Contact Information Report A monthly email of invalid text and phone numbers helps you improve the accuracy of your resident contact data.	X	X
PileraOPS
Incident Logs Track community incidents and resolutions across your entire portfolio.	X	X
Unit Work Orders Reduce response times with a single hub to manage unit work orders across all your communities.	X	X
Common-area Work Orders Improve public appeal with robust common area work order tracking across your entire portfolio.	X	X
Violations Manage violations from any device, e-notify residents, and track compliance across all your communities.	X	X
Architectural Requests Create committees to streamline approvals and manage the ACR process across your entire portfolio.	X	X
Board Task Management Collaborate with your board members on community tasks across your entire portfolio with comprehensive task management.	X	X
Package Notifications Send residents email or text notifications when a package is waiting for them.	X	X
Bulk Update Tickets Save time and work on your tasks faster by updating tickets in bulk.	5	Unlimited
Custom Categories Manage custom categories across your entire portfolio to organize tickets and identify overall trends.		X
Quick Add Comments Save time by creating predetermined responses your team can use when responding to tickets across your portfolio.	X	X
Ticket Alerts Create beautiful and professional-looking alerts to convey important information to residents. Share across your portfolio or create for individual communities.	X	X
Work Order E-Mail Custom Message Create a custom message for work order emails to convey important information to residents. Share across your portfolio or create for individual communities.		X


Vendor Tracking Manage vendor information across your entire portfolio, such as staff contacts and communication.		X	X
Insurance Expiration Notifications Keep your community in compliance with monthly automated insurance expiration notifications for vendors.			X
Automated Work Order Report A weekly comprehensive report on unassigned work orders, stale work orders that haven’t been touched over 30 days, and new work orders submitted that week.		X	X
Analytics Reports An aggregated report of open and closed tickets by community and ticket types help you manage staff workload.			X
Enterprise Reports Combine multiple ticket types and communities in one report to help you manage staff workload and convey your value to the board.			X
PileraENGAGE
Resident Portal A self-service portal empowers residents to access all community information in one place.	X	X	X
Welcome Message Type Create a good first impression by sending welcome messages to introduce your community to residents. Custom messages allow you to create your own message content.	Basic Welcome Message	Custom welcome message	Custom welcome message
Online Payments Provide a convenient way for residents to pay their dues or rent online. Choose from Paylease (GoZego), Authorize.net or connect with a bank of your choice.	1 Payment Option	3 Payment Options	Unlimited
Community Directory An opt-in directory allows residents to share their contact information with the rest of the community.	X	X	X
Pet Tracking Advanced pet tracking allows residents to add pet information and managers to search pet records.		X	X
Insurance Tracking Keep track of resident insurance data, policy type, and expiration dates.		X	X
Vehicle Tracking Advanced vehicle tracking allows you to search vehicles by manufacturer, model, color, and more.		X	X
Alternate Addresses Allow residents to add alternative addresses to their account.		X	X
Alternate Contacts Add alternate contacts to receive communications.		X	X
Lease Tracking/Tenants Track tenant information and detailed lease information.		X	X
Event Calendar Add upcoming events and send email notifications to residents. Custom calendars allow you to organize events for better browsing.	1 Calendar	3 Calendars	Unlimited
Office Hours Let residents know when your office is open and closed with office hours that can be applied across multiple communities.		X	X
Community Contacts Add important community contacts to the dashboard.		X	X
Board Member List Add board member names and contacts to the dashboard.		X	X
Owners Manage Own Units Owners can easily manage their own units and occupants.		X	X


Discussion Board Encourage resident conversations through a community-only discussion board that keeps your community conversations private.		X	X
Discussion Board Custom Categories Manage discussion board custom categories across your portfolio with and identify the most talked-about topics in your community.			X
Resident Report Customizable resident report allows you to download information such as contact information, communication preferences, email issues, and more for offline use.	X	X	X
Unit Report Download unit address and percentage of ownership for offline use.	X	X	X
Automated Lease Expiration Report Customize and download a lease expiration report for offline use.		X	X
PileraCare
Support Tickets Deliver personalized support and reduce response times with a single hub to manage support tickets across your entire portfolio.	X	X	X
Knowledge Base Articles Empower residents to help themselves with a 24×7 searchable knowledge base.		20	Unlimited
Unit Documents Managers, owners, and tenants can upload and share documents at a unit-level.		X	X
Document Library (Per community) Powerful document library allows you to organize folders and files, e-notify the community by contact type, restrict document access. Share files across multiple communities.	Document Storage 1GB	Document Storage 50GB	Unlimited
File Storage Limits Share a variety of file types with your community with upgrades available to share more files.	individual file limits 10MB	individual file limits 25MB	Individual file limits 100 MB
Setup & Support
Accounting Integration Pilera offers two-way integration with most accounting partners. Save time and reduce manual errors with our powerful integrations.		X	X
OSG Mailing Integration Mail professional-looking and customized letters with our mailing integration. Advanced segmentation options enable you to send mailings to contacts without digital communication methods.		X	X
Support Proactive support options include email and phone to help your community resolve issues.	Knowledge Base + Tutorial Videos	Knowledge Base + Tutorial Videos + Email	Knowledge Base + Tutorial Videos + Email + Phone Support
Branding Make your community portal and communications your own with our custom branding feature.		Community Branding	Company/Community Branding
Community Website
Website Hosting Stand a level above the competition with SEO-friendly company websites and lead capture capabilities. Pilera tracks the hosting for you so you don’t have to worry about server maintenance and upgrades.	$50/mo	$50/mo	$50/mo
Website Setup (one-time fee) Get expert setup for your company website.	$100	$100	$100
Training Included Pilera provides thorough training, giving you the skills to effortlessly manage your company website.	1 Hour	2 Hours	3 Hours
Additional Training Get additional training for your team; we’ll make sure you’re set up for success.	$150/hour	$150/hour	$150/hour
Company Website
Website Hosting Stand a level above the competition with SEO-friendly company websites and lead capture capabilities. Pilera tracks the hosting for you so you don’t have to worry about server maintenance and upgrades.	$100/month	$100/month	$100/month
Website Setup (one-time fee) Get expert setup for your company website.	$250	$250	$250
Training Included Pilera provides thorough training, giving you the skills to effortlessly manage your company website.	1 Hour	2 Hours	3 Hours
Additional Training Get additional training for your team; we’ll make sure you’re set up for success.	$150/hour	$150/hour	$150/hour
Bonus Included E-Voting
Ballots/Election/Surveys (per community) Shape your community’s future with a secure and easy to use voting portal for elections, budget approvals, amendments, and more.	Add-on	Add-on	Add-on
Voting live results/reports Download voting results with or without resident and unit information. Visual charts enable you to see voting outcomes instantly and identify trends.	X	X	X
RFP Management
RFP Management (per community) Improve client satisfaction and get better bids for your communities with cross-community tracking of RFPs. Centralize vendor information, responses, and documents in one place.	3 Total	9 Total	15 Total

See All Features

Management Companies

Before Pilera

You're communicating only about payments, collections and violations, which underscores resident trust.

Your residents complain due to a lack of information and feel like they're not being heard or valued.

Work orders submitted by your communities are slipping through the cracks.

Your board member clients feel they aren't getting value.

Your team is losing time and resources tracking down information.

Loss of information during turnovers causes your team to slow down and play catch-up.

After Pilera

Communicate through text, phone, postal mail, and email based on resident preferences, which keeps them informed and builds trust.

Provide a better resident experience by proactively addressing their concerns and offering a self-service, resident engagement platform.

Robust work order tracking, email notifications, and portfolio dashboards improve staff efficiency and result in happier residents.

Collaboration tools and professional reports keep board members in the loop, increase perceived value, and improve retention.

Better organization empowers your team to get work done faster with audit logs and message inbox.

A centralized place to track communications and operational work ensures you never lose a task or conversation.

Single Associations

Before Pilera

Your residents complain due to a lack of information and feel like they're not being heard or valued.

You have limited insights into your community's operations, causing delays in maintenance, ACR and resolving compliance issues.

Managing the daily operations of a community can be challenging, especially when volunteering your time as a board member.

Your team is losing time and resources tracking down information.

Important community decisions are delayed because it takes several meetings to pass an important vote.

After Pilera

Proactively communicate with residents through phone, email, text, postal mailing, and provide them with a self-service platform to find information on their own time.

Robust ticketing, assignment, and email notifications help you stay on top of your daily work.

Time-saving tools such as automated communication, templates, and more can save time and help you focus on building community relationships.

Better organization empowers your team to get work done faster with audit logs and message inbox.

Secure and modern eVoting solution at your residents fingertips helps you achieve quorum in fewer meetings.

Trusted By Management Companies & Self-managed Communities

4.8/5 from 28+ reviews

“We definitely use this [Pilera] as a selling tool. We feel potential clients are impressed with the system and transparency. The continued updates and additions to the system over the years have been a pleasure to be a part of.”

Theresa Beers

Vice President of Community Associations – T-Square Properties

“I will say that the support ticket feature is 100% the best addition ever. Like a game-changer level of awesomeness.”

Read the Case Study

Norm Patton

Property Manager, Solomons Landing Condominiums

“I’ve had a few resignations and am using Pilera more over the last few weeks. I just wanted to send a memo that I LOVE the attaching items to emails features. Some boards struggle to login and actually use Pilera so being able to attach the items so they have no reason not to review them is AMAZING! Kudos!”

Kirsten Capps

ARM, CMCA, CPM, Director of Operations – Forest Green Realty

“I think our annual meeting attendance and/or return of proxies has been higher with Pilera communications as we use the follow-up reminders very regularly.”

Kirsten Capps

ARM, CMCA, CPM, Director of Operations – Forest Green Realty

"The ballots were well-designed and clear. The results were easy to read"

“We decided to take this step and use Pilera because I trust your products and your support. It was a big step for us because we have used Google Forms for some time, and departures from what works is never easy. The support that Pilera Staff gave me was excellent. The ballots were well-designed and clear. The results were easy to read and absorb.”

Mary Jane Cratty

Salt Ash Owners Association

“Management is lovely, professional, and responsive. Very pleasant working relationship and I genuinely like these people. Pilera is extremely user-friendly both for the management company and for the clients. We particularly like how aesthetically pleasing the interface and communications appear, and how it can be used to reverse 911 for any urgent notices needed.”

Source:

Capterra

Elizabeth Caswell Dyer

CEO, Sopra Communities

“Our office now runs all our resident interface and communications through Pilera. The resident portals have been a big hit with our residents. I can’t tell you how happy our Boards are with our reporting capabilities. What we really appreciate from a business perspective is the level of support and the constant improvement culture Pilera exhibits. They don’t rest on their laurels. They continue to improve on their offerings.”

Source:

Capterra

Carlos Molina

CTO, Professional Association Services, Inc.

“Knowing I can look at messages for all the buildings while talking to an owner is great. Ideally, I have all the information to assist them right away.”

Meg Ticknor

Sopra Communities

“The discussion board allows us to effectively communicate with our residents, without having to spend lots of time on the phone with them, which equates to being able to speak to more prospects.”

Kevin Bardales

Kay Management

“We are able to provide more one on one customer service to prospects and residents since we are spending less time having to get letters ready to communicate with residents.”

Eve Castillo

Kay Management

“The accounting brains here at Allied are pleased with your sync report and I just wanted to repeat our team’s appreciation for your quick response and resolve of our concerns. You provided top-notch customer service!”

Sherry Grubbs

Administrative Assistant – Allied HOA Management

“Residents are utilizing the site and instead of calling the office for items, they’re checking the site first”.

Kari Papadinis

Thayer Associates

"It [Pilera] gives our company a polished finish."

“Pilera’s support has been exceptional. Having us migrate from one platform to the other without that support, we would not have looked as good as we did. It gives our company a finished polish. Your ability to support a client is a strong point in why clients retain you.”
Read Case Study

Carlos Molina

Professional Association Services, Inc.

“I must say I absolutely love the constant innovations and upgrades to Pilera!! It’s the little details that help us so much. The reports have been and game changer with the beauty ease of viewing.”

Charles Bruce

Owner – Sage PMI

“I don’t know how I did this job the last 10 years without Pilera! For the work orders, you can assign them directly to the unit or to the common property. When it is assigned to a unit, the owner (if you have an email for them) also receives a confirmation of the work order so they know it is being addressed. The Board members also receive a copy so they know you are working on something. In addition, the vendor you assign the work order to receives a full “Ticket Sheet” with the owner’s information, the property address, your management company information with a full description of the work. You can also attach a photo or PDF to the work order if you have additional information to provide. I really like this feature as the documents attach forever so I have been at Board meetings where they about a specific item being completed and I can quickly pull up a photo and the work order for what was done.”

Kirsten Capps

ARM, CMCA, CPM, Director of Operations – Forest Green Realty

“Pilera has made communication with our clients simple. Time is a commodity that I don’t care to waste. The time/money that is saved through this product pays great dividends. Whether at the office, from the road, or from home I can get a message out to as many of my clients as I need to with a couple clicks of some buttons. We’ve taken on a number of properties that complained that their previous management company handled communication poorly. They have all been very impressed by how well we are able to communicate with Pilera.”

Source:

Capterra

Bob Keegan

CMCA, AMS, PCAM, Vice President & Managing Partner – Dirigo Management Company

Karl Kuegler

Director of Community Association Services – Imagineers LLC.

“Pilera is on all day…90% of my workload flows through Pilera. Pilera is my best friend! We are able to track real-time progress on work orders and with more users having visibility, it has an added level of accountability.”

Read the Case Study

Norm Patton

Property Manager, Solomons Landing Condominiums

Hope you’re staying healthy! We’re all working from home at this point, and I’m glad we signed up for Pilera’s services prior to needing to—it’s been a huge help.

Kelsey Walker

Management Team – PVR Office

“Our relatively small community was struggling with Architectural Change Requests, with a blend of paper forms and emails back and forth scattered all over the place. The Pilera software lets us centralize and organize everything in one place, making it so much easier to keep track of the state of the requests. Our residents love being able to conveniently upload pictures and plans of their changes and the ARB committee members love not having to deal with paper anymore. The Pilera support team is top-notch, we get quick personalized service for any questions we have with the software. I highly recommend Pilera for the right balance of features and price – it is hard to beat!”

Christopher Wells

Board Member

“The biggest thing I can say about Pilera is I have zero website development experience. Never have I edited a website before working here [Solomons Landing Condominium], and this [Pilera] made it so simple. Your website platform is awesome!”

Norm Patton

Property Manager – Solomons Landing Condominium

“I find Pilera very easy to navigate, update, and maintain. I look forward to our community’s increased reliance on Pilera is the central location of personal data, documentation, and workflow information.”

Erica Mellimann

Board Member

“Community members using Pilera have found the notices and condo docs, minutes, by-laws, etc. very informative. Folks who use the site appreciate being able to read the minutes. The managers have not yet opened the site for advertising or community events, which is unfortunate, but perhaps in time, Pilera’s full potential will be made available to our community.”

Bonnie Bourdon

Board Member – Woodhaven Condo Association

“Pilera was amazing in the Emergency situation at Monarch Bay. The Sheriff’s department issued a lockdown and we were able to communicate to the entire community what was happening. It was ESSENTIAL over the last few days while trying to keep everyone informed.”

Kimberly Cain

Operations Team Manager, Monarch Bay

“With the emails feeding from VMS, we are able to send late notices, water shut offs, asphalt paving, traffic flow notices, monthly assessment reminders, and general information with a check of a box. This is a faster more efficient use of our time than emailing, and we can track who has received and read the notice. Homeowners are viewing their ledgers for payments, late fees, and fines and using the “make a payment” button to bring their accounts current.”

Theresa Beers

Vice President of Community Associations – T-Square Properties

After a year of working with Pilera, we couldn’t be happier with our decision to leave our previous platform. Pilera is extremely user friendly and with the proper training and education you will see the increase of productivity both internally and with clients. The Pilera support team been exceptional since day one. We love that Pilera is constantly working to improve the software and on numerous occasions have built in modules to increase workflow based on suggestions from their clients.

Sarah White

Property Manager

“Pilera has been beneficial for us internally and externally. Additionally, the accountability that Pilera offers is extremely useful when it comes to giving Boards information regarding what we have done vs what a Resident might say. Lastly, the user-friendly capability that the entire system ensues…We made this change for our Company after deciding which route to take because this is the best option to better serve our clients and staff in a positive way.”

Lindsay Diafeira

Director of Client Care & Licensed Property Manager – Hillcrest Property Management

"Electronic elections improved the legal compliance of the process and reduced our costs."

“After updating our HOA bylaws we conduct Board of Trustees elections with an electronic option via Pilera. Already had 2 annual elections, and in the most recent about 80% of homeowners voted electronically via Pilera with the rest voting by paper. Electronic elections improved the legal compliance of the process and reduced our costs.”

Source:

Capterra

Michael P.

Princeton Greens

“Efficiency and Effectiveness”

“I have used Pilera for over 10 years. It has been one of the most reliable elements in my company. The managers and clients are very happy with it. As stated in the title, this product has helped our company become more efficient and more effective in our everyday tasks.”

Source:

Capterra

Bob Keegan

President, Dirigo Management Company

FAQs

A communication credit is one minute of a phone call, a text message with up to 250 characters, or one mailing.

Yes, you can purchase your own domain for the community website. Pilera manages the website hosting for you, so you can rest assured that server maintenance and updates are taken care of.

To learn more about any of the plans, you can request a free trial. One of our product specialists will be in touch with you to talk about your community needs and we can set up a free trial for you.

Absolutely! You can sign up for a 14-day free trial to see firsthand how Pilera’s CRM can help your communities. Sign up for a free trial here.

No worries. Pilera provides several convenient payment options such as ACH, online payments, and check.

Pilera offers quarterly for management companies and yearly billing options for communities, as part of your standard package. If you have any questions, please contact accounting@pilera.com.

Our onboarding team will provide you with hands-on community set up to make sure your team is set up for success. A new community setup can typically take 2 weeks. If you aren’t using an accounting system, you can simply send us a spreadsheet of your community occupants to get started.

Yes! At Pilera, data security is our top priority. We use the highest industry standards to ensure all your information is safe and protected. Learn more by checking our help article.

While many excellent general CRM platforms are on the market, they tend to be harder to adapt to the community association and property management industry model simply because of how community associations are structured. This means you may end up spending hours to customize the CRM to fit your operations and your needs.
With a CRM that is custom-built for the community association and property management industries, like Pilera, you can easily track every operation (communication, maintenance, ACR, violation, and more, you name it, at a community, unit, and person-level).

There are also a fair number of accounting platforms that have a communication or work order system, but they are built primarily with an accounting-focus. These platforms are great at helping you manage community finances, but they primarily place transactions and payments first, above customer relationships.
However, with a system that is built from the ground up as a Community Relationship Management (CRM) like Pilera, you can focus purely on building stronger community connections with your residents, through automated communications, resident engagement, operations, and client care. Putting community relationships first will help you in increasing retention.

For over 15 years, Pilera has earned high ratings on review sites for our dedicated customer support. Depending on the plan you select, we provide a range of support options designed to meet your needs.

Bridging the gap between community and management

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CRM solutions catered to every community’s needs

Choose the plan that fits your needs

Choose number of doors

Basic

Get a Custom Quote

$150

Basic includes:

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Professional

Get a Custom Quote

$240

Everything in Basic, plus:

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Enterprise

Get a Custom Quote

$525

Everything in Professional, plus:

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Features

Basic

Professional

Enterprise

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Features

Basic

Professional

Enterprise

Basic

Get a Custom Quote

$475

Basic includes:

See all features

Professional

Get a Custom Quote

$570

Everything in Basic, plus:

See all features

Enterprise

Get a Custom Quote

$1,000

Everything in Professional, plus:

See all features

Compare Plans & Features

Management Companies

Before Pilera

You're communicating only about payments, collections and violations, which underscores resident trust.

Your residents complain due to a lack of information and feel like they're not being heard or valued.

Work orders submitted by your communities are slipping through the cracks.

Your board member clients feel they aren't getting value.

Your team is losing time and resources tracking down information.

Loss of information during turnovers causes your team to slow down and play catch-up.

After Pilera

Communicate through text, phone, postal mail, and email based on resident preferences, which keeps them informed and builds trust.

Provide a better resident experience by proactively addressing their concerns and offering a self-service, resident engagement platform.

Robust work order tracking, email notifications, and portfolio dashboards improve staff efficiency and result in happier residents.

Collaboration tools and professional reports keep board members in the loop, increase perceived value, and improve retention.

Better organization empowers your team to get work done faster with audit logs and message inbox.

A centralized place to track communications and operational work ensures you never lose a task or conversation.

Your residents complain due to a lack of information and feel like they're not being heard or valued.

You have limited insights into your community's operations, causing delays in maintenance, ACR and resolving compliance issues.

Managing the daily operations of a community can be challenging, especially when volunteering your time as a board member.

Your team is losing time and resources tracking down information.

Important community decisions are delayed because it takes several meetings to pass an important vote.

Proactively communicate with residents through phone, email, text, postal mailing, and provide them with a self-service platform to find information on their own time.

Robust ticketing, assignment, and email notifications help you stay on top of your daily work.

Time-saving tools such as automated communication, templates, and more can save time and help you focus on building community relationships.