This report shows how many calls, emails, and SMS were sent through Pilera at the company level as well as for each community.  It gives you an overall picture of communication with each of your communities and see which communities can use improvement.

Intended Audience: CEO/COO

Frequency: Monthly

Next Steps: Determine which communities are successfully communicating with their residents consistently and which ones need more.

This report shows how much communication credits are currently available for each of your communities.

Intended Audience: CEO/COO

Frequency: Monthly

Next Steps: To prevent disruption to your service, contact Pilera to replenish communication credits for those with a negative or low credit amount.

This report shows all of the residents who will not receive automated messages through Pilera due to invalid or unsubscribed email addresses or SMS text phone numbers. In order to optimize communication with your communities, it is important to have correct contact information.

Intended Audience: Registration Person

Frequency: Monthly

Next Steps: Contact residents with invalid contact information and update it so that they can start to receive communication through Pilera.  Or, reach out to those who have unsubscribed to find out why.

Welcome messages introduce new residents to Pilera and to your company. It also provides residents with their login credentials.  This report shows which residents have never received a welcome message.  For accounting integrated clients, this report also shows which communities are not configured to receive a welcome message automatically in a separate tab.

Intended Audience: Registration Person

Frequency: Monthly

Next Steps: Send out a welcome message to those who has never received it.  For accounting integrated clients, contact Pilera to enable automated welcome message functionality.