Our latest release introduces new features, including how to manage replies for community communications, and enhancements to messaging and documents. Read on to learn more!
New Features
Easily choose who manages replies to community communications
You can now select a specific manager to receive all resident replies for any message or announcement you send. This new feature helps you delegate the responsibility of managing email responses to ensure no follow-ups are missed. Here are some ways this new feature can come in handy:
- Vacation coverage – Schedule an announcement or message in advance, and assign the reply to a staff member to cover for you while you’re on vacation.
- Customer support – Assign all replies to a customer support individual or an outsourced staff member.
- Route replies based on topic – Assign the responsibility of replying to an announcement or message to the best-suited department, such as maintenance for repair requests or accounting for late fee inquiries.
Enhancements
- Bad Communications Report – When you view the Bad Communication Report, clicking on the resident’s name takes you to their profile so you can view and correct any contact errors before sending your next message.
- Improved the user experience for file management. We’ve improved the user experience for managing files and folders.
New features with Pilera’s integration partner Ballot Bliss
Through Pilera’s integration with Ballot Bliss, community associations can run elections, amendments, budgets, and other types of votes securely and with ease. Over the past few months, Ballot Bliss has added several new features to increase participation, improve compliance, and build trust with your residents.
- Voting Setup Report – Provides your community with a pre-election snapshot of your voting form configurations. This feature makes record-keeping and compliance easy for customers in states with stricter regulations, such as Florida and California.
- Ballot Summary Report – This gives you a board-ready record of your vote or election. You no longer need to manually gather spreadsheets or printed records of your election. Ballot Bliss compiles your voting results, ballot settings, and audit logs into one report that you can share with your board or other stakeholders. Read more about the Ballot Summary Report here.
- Enhanced Weighted Voting Charts – Upgraded charts for weighted voting give you a clear picture of the vote’s progress.
About Pilera
Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn how to build strong relationships with your communities, schedule a demo!
