Our latest release brings new features that are designed to give you more control over community portal branding and other settings, along with updates that make communications, operations, and voting more efficient. Read on to learn more!
New Features
Customize your email and portal branding at a community or company level
Managers can now easily add the company’s logo and colors to the portal and all email notifications at a company or community level. This means you have direct control over your community portal branding, ensuring a consistent and professional look for your residents, which helps them feel more connected. Previously, our team handled this for you, but now you can manage it yourself, making updates quicker and simpler.
Manage settings at a company or community level
We’ve updated the Settings area to differentiate between global company settings and custom community settings, making it easier for you to locate and manage the information you need. You’ll notice that the settings area looks slightly different. Although everything you need is still in the same place, you now have direct control over managing more settings based on your role. Previously, our team would have handled these for you, but now you can customize settings, such as branding and time zones, yourself.
At a community level, community managers can now handle:
- Branding & Communication, including colors and logos for the communities they manage
- State and time zone (accessible via the General settings)
- Display phone number for phone calls
- Display name for community emails
- Logo and letterhead for the community’s postal mailing
At an organizational level, company administrators can manage:
- Company Name settings
- Control overall appearance & branding for your entire company or specific communities, such as logo and colors for emails and the portal.
- The email address to receive notifications for user changes, new user registrations, and reports.
- Logo and letterhead for postal mailing that can be controlled at a company level for all communities.
- Access to all the same settings that Community Managers have.
Enhancements
- Bad Communication Report enhancements – In June 2025, we introduced the new Bad Communication Report, which shows you a list of all occupants with invalid email, phone numbers, or text/SMS numbers. This month, we’ve enhanced the report to automatically display contact information, communication issues, and unit address by default. This new enhancement aims to make it faster and easier for our customers to identify communication issues.
- Message preview export – We’ve improved the Message Preview export for our communications feature. The downloadable Excel file now displays the address in a more organized way, making it easier to read and use.
- Committee notifications for ACRs – Architectural change request tickets now notify committee members by default when creating a new ticket.
Online Voting Feature Enhancements
This month, in partnership with Ballot Bliss, we’ve also made enhancements to several of our online voting features. These enhancements are all aimed at making ballot management easier and improving reporting for your community association’s voting outcomes. Check out all the new enhancements on the Ballot Bliss website!
Stay tuned for more updates
As an active development company, Pilera continues to enhance its platform with new features and updates designed to improve your operations and resident communication. With the ability to customize branding for your portal and emails yourself, managing your community has never been easier. With these updates, we’re committed to making your workflow more efficient.
About Pilera
Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn how to build strong relationships with your communities, schedule a demo!
