As we look back on 2024, it’s been an incredible year of innovation at Pilera. Everything we do at Pilera starts with you, our clients. We’ve built our company on the idea that innovation starts with listening, and with your feedback, we’re always improving to make your work easier. From exciting features to powerful enhancements, we’re proud of our team’s dedication and grateful for our clients’ ongoing support. Last year, we launched a new voting product, improved integrations with our partners, and enhanced many of the features you rely on every day. Read on to take a look at the highlights from 2024!
New self-managed voting platform with Ballot Bliss
Last year, Pilera partnered with Ballot Bliss, an online voting platform designed to improve efficiency and enhance outcomes. The online voting platform is all about making community life easier – no more headaches from traditional voting setups, drawn-out meetings, or the high costs of printing and distributing ballots. Oh, and did we mention it can increase resident participation by up to 80%?
We partnered with Ballot Bliss to roll out over 100 new features and enhancements, built around your needs, like:
- Secret ballots and redacted reports to protect privacy
- New quorum tracking by ownership percentage
- Email confirmations for voters (no more wondering if it went through!)
- Detailed charts showing voting activity (# of voters vs nonvoters)
- Easily identify units missing the percentage of ownership
- Proxy administration tools
Staying ahead of the curve with state laws
With more states, such as California, allowing online voting for community associations, Ballot Bliss keeps pushing the boundaries to meet your needs. For California associations, we’ve rolled out new features such as secret ballots, redacted reports, and automatic ballot receipts to help associations meet the law’s requirements.
What’s coming next
And there’s more to come! This year, we’re teaming up again with Ballot Bliss to bring features like guest authentication and advanced reporting tools your way.
New integrations & enhancements
A new way to communicate with Pilera & OSG’s integration for postal mailing
Keeping everyone in the loop can be challenging, especially when some residents prefer postal mail. That’s why Pilera and OSG have partnered together to make HOA communication easier.
Here’s what the integration does for you:
- Quickly create professional, branded letters that reflect your community.
- Handles the printing and mailing process seamlessly through OSG.
- Ensures residents without digital access never miss an update.
- Track all your other communications in a permanent historical archive.
Access important functions with VMS Single-Sign-On (SSO)
Through our Single Sign On capability (SSO), you can easily log into your VMS account from Pilera and access crucial links such as account details, calendars, architectural requests, vouchers, and compliance.
Improve efficiency through 2-Way integration with C3
We’ve enhanced our integration with C3 by adding a two-way sync. This means your data will always stay up-to-date on both platforms – no more double-checking or making manual updates. Additionally, Pilera automatically pulls other occupants from C3, so you don’t have to manually add them.
Convenient online payments with Alliance Bank SSO integration
Pilera now supports Alliance Bank Payment single sign-on (SSO). This means residents can quickly access their online payment directly from Pilera.
Manager & Board Dashboard Enhancements
We’ve made some updates to the Manager & Board dashboard to help you stay on top of important community details. Take a look:
- Community Note – Leave a quick note on the dashboard for your team—perfect for shift changes or updates.
- Events – Access today’s community calendar events directly from your dashboard.
- Announcements – Quickly see the latest announcements sent to your community.
Ticketing System Enhancements
Track resident email replies to tickets
Replies from residents, along with any attachments, are now automatically logged into the ticketing system. This ensures every conversation is captured, even during emergencies, staff changes, or interruptions.
Add quick comments to more ticket types
Add quick, pre-written comments to ticket types like Rule Violations, Support, Tasks, and more. This will save your team time and ensure consistent communication across the organization.
Community Event Calendars
The Community Event Calendar got even better in 2024! We made several enhancements to improve the user experience for managers and residents alike. These enhancements include:
- The ability to print calendar events by month, week, and day.
- The ability to easily view who created each event for better accountability.
- Improved appearance of the community calendar when you embed it on your community website.
- Making the experience on mobile devices much smoother and user-friendly.
Communication Enhancements
We’ve made it simple to re-engage residents who haven’t logged into Pilera recently. Whether you’re preparing for a big vote or just looking to keep everyone in the loop, this tool helps you pinpoint inactive users and send a quick email with credential reset instructions.
New community validator import
We’ve made it easier for standalone clients to validate community data before importing. Simply upload your spreadsheet with occupant data and addresses, map the fields, and validate. We’ll provide a template to get you started, and once validation is complete, our tool will generate a ready-to-send spreadsheet that you can send us for the final import.
Summary of 2024 Pilera Updates
- Partnered with Ballot Bliss to launch a self-managed online voting platform, introducing over 100 features focused on privacy, accuracy, and participation.
- Includes secret ballots, redacted reports, email confirmations, proxy tools, quorum tracking, and visual voting analytics.
- Delivered state-specific voting features to support compliance, especially for states like California.
- Introduced upcoming Ballot Bliss features for 2025 such as guest authentication and advanced reporting tools.
- Launched a postal mailing integration with OSG, enabling communities to send branded letters to residents who prefer physical mail.
- Improved VMS and C3 integrations with Single Sign-On and 2-way syncing to simplify access and keep resident data up to date.
- Added Alliance Bank SSO integration, allowing residents to make online payments directly from Pilera.
- Upgraded the Manager & Board Dashboard with new tools for shift notes, daily events, and recent announcements.
- Enhanced the ticketing system to automatically log email replies and enable quick, reusable comments across ticket types.
- Improved the Community Event Calendar with print options, visibility into event creators, and better mobile performance.
- Rolled out a tool to re-engage inactive users by sending credential reset emails for improved participation.
- Introduced a community validator import tool to help standalone clients clean and validate data before onboarding.
- Looking ahead, Pilera will continue to prioritize client feedback and deliver more powerful tools to simplify community management in 2025.
Coming up this year
From launching powerful new tools like online voting with Ballot Bliss to making integrations and features more seamless, 2024 has been a busy and rewarding year. Every new feature and enhancement has been driven by your valuable feedback and the trust you place in us. This year, we’re excited to continue bringing you even more updates to make managing your communities easier and more efficient. Stay tuned to our latest updates here!
About Pilera
Pilera Software has been at the forefront of innovation in community association management technology with its association-focused CRM platform. Focusing on relationships over transactions, Pilera’s CRM helps community association managers and boards optimize communications, streamline operations, and enhance overall resident satisfaction, resulting in stronger, more resilient communities and increased client retention for the management company. If you’d like to learn more about how Pilera can help you build strong community relationships, schedule a 15-minute consultation here.
