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6 Steps to Create a Vendor Management Process

A community manager can develop strategies to improve various internal processes, but the strategy is only as good as the implementation.  Many managers are recognizing the need for a comprehensive vendor management process to improve efficiency,  help protect property values, and increase community appeal.  Here, we’ll go through a step by step process that will […]

5 Reasons to Implement a Vendor Management Process

If your community management company doesn’t already have a structured vendor management process in place, it’s time to consider one. Vendor management has become a mainstream topic in the community and property management industry.   Management companies must often contact third-party contractors to resolve maintenance issues in residential units or common areas.  Significant emphasis is […]

Community Managers, Are You Prepared for Fall?

Yes, it’s that time of the year again!  As we are one month away from the end of summer and the onset of fall, a manager has a lot to think about to prepare the community for the upcoming season.  Here, we provide a checklist along with some tips that every manager can incorporate into […]

August 2017 Release Notes – Brand New Vendor Management!

Greetings Pilera Customers, We hope you are all having a wonderful summer and ready for the upcoming fall season!  We have some exciting updates to share with you on our new features, enhancements to existing features, and more.  Take a look! New Features Vendor Management A new feature in Pilera that allows managers to organize […]

10 Ways to Protect Your Community Association’s Data

Handling countless pieces of information and processes a day is part and parcel of the job at community management companies.  The data you are responsible for managing is sensitive to your company, resident, employees, board members, and other stakeholders.  You’re documenting resident personal and financial information, staff information, board meeting minutes, maintenance contractors, budgeting, marketing, […]

5 Ways to Get Ready for the new Florida Condo Website Law

In early July as per Miami Herald, Florida Governor Rick Scott signed new updates to the condo laws.  One important focus is on financial statement disclosure.  From July 1, 2018, Condo associations overseeing 150 or more units will be required to make financial reports accessible to unit owners on a password-protected website. Transparency in operations is key for […]

July 2017: Enhanced Ticketing & Activity Log Updates

Happy Friday Pilera Customers, We hope you are all having a wonderful summer!  We have some exciting updates for you on our new features, enhancements to existing features, and more.  Without further ado, take a look! New Features Enhanced Ticketing View ticket assignment across the portfolio – work orders, rule violations, and activity logs. Assign […]

4 Benefits of Using Online Forms for Your HOA or Condo Community

Online forms are a relatively simple and paperless method of gaining insight into your residential management operations.  A well-designed form has immense value if it has purpose, the target audience in mind, and is aligned with company objectives.  In this blog article, we discuss four reasons why you as a community manager should make the […]

Top 50 Questions for Your CAM Knowledge Base

Creating a powerful, search engine-like knowledge base answers relevant questions for your community residents requires investment in time and resources.  Therefore, we present a guide that will give your community association management company a head-start in creating a knowledge base to keep your residents informed of policies and procedures.  By keeping residents informed and engaged, […]