Customer service is vital to your community or management company’s operations. It builds trust with residents and helps to enhance many operational efficiencies. If your management team encounters issues such as handling maintenance requests, payment processing, and resident communication, then a web portal for residents is a very helpful option to look into. In this […]
Note: The Pilera team revised this blog post in August 2022 with new information and best practices. Quality customer service is essential to any community’s operations. To deliver quality customer service, it’s important to track interactions with residents, no matter how small or big. Whether it’s an in-person visit, an email, or a phone call, […]
Greetings! We’ve had a great start to the new year by introducing new features and enhancements in the past month that we’re excited to share with you! We’ve introduced a new insurance tracking and advanced pet tracking, and enhanced many features such as forms, work orders, and more in our portfolio community management software. New […]
Greetings everyone, We hope everyone is having a fantastic start to the year. 2017 was a great year for us as we released new features and enhanced many of our existing features, and we’re happy to share to those with you! These new features and enhancements are largely shaped by feedback from our customers’ experiences […]
As more communities and associations welcome their residents’ or owners pet(s) into the fold, a tracking mechanism becomes increasingly important. Whether your management team needs to send a friendly reminder to residents of expiring insurances, enforce pet policies and address resident concerns, help a resident find a lost pet, or is planning a day out […]
Greetings everyone, We wish everyone a very Happy Holidays and New Year in advance! Our development team has rolled out a new feature this past month along with some enhancements to our existing features. We are excited to share those with you. Our goal is to continually enhance our software capabilities to make community management […]
Performing important tasks effectively while focusing on the big picture can be a challenge in the community management industry where one’s to wear many hats. Therefore, when you have the right software at the helm, you can save time and money, as well as focus on the most important goals. Never short-sell yourself of the […]
It’s that time of year to bring in the festivity in all its glory to your community. There are many ways for your community to unwind for the holidays. Here, we’ll give you some tips to cheerily say goodbye to 2017 and ring in the New Year. You’ll find that any type of social event […]
Greetings everyone, We’re excited to share our newly implemented user roles and how your team can utilize them. These new roles within Pilera are founded upon the feedback our customers provided to us and reflect the features they want to see in our software. We thank them wholeheartedly for their constant support and feedback that […]
Greetings all, The team at Pilera wishes everyone a very happy, festive, and safe Thanksgiving in advance! Thanksgiving is a universal holiday that transcends language and cultural barriers. It brings family and friends together to celebrate the joys of life under one roof. Thanksgiving was first celebrated by the Pilgrims and Native Americans in 1621 […]
