Entries by Sumedha R

What Makes an HOA Management Company Successful?

A successful HOA management company is one that can build positive long-term relationships with its association clients, establish credibility in the industry, and grow over time.  Success, however, doesn’t come without planning, seeing the big picture, and attention to details. What does it take to reach the pinnacle of success in your HOA company? In […]

Introducing the New Resident and Board Member Dashboard

To start the new year, we’ve released some new exciting updates in the resident and board member portal.  These updates to the portal include a new home page when logging in and an easier to use navigation. The new resident and board member portal aims to enhance the resident experience in the portal with visibility […]

New Resident Dashboard Benefits for Community Management

Increasing resident engagement is one of the most important functions in community management, yet one of the most challenging.  To empower our clients in bringing more engagement to their community and building relationships with new potential communities, we’ve released a new feature called the resident and board member dashboard. What is the new resident and […]

New in Pilera: January 15, 2020 Release Notes

Greetings, We have two new exciting updates as we’ve entered in the new year and decade.  These two new features are designed to enhance the resident experience in their community portal.  Read on to learn more about these updates and some enhancements and fixes to Pilera’s community management platform this month. New Features Resident Dashboard […]

Achieve Your Retention and Acquisition Goals with New Ticket Analytics Report

Are you wanting to strengthen your competitive position in the property management market or improve staffing decisions internally?  Well, now in Pilera, management executives will be able to do all this and more with our new Ticket Analytics Reports! Insights from these reports can facilitate decisions on daily operations, customer retention, and new customer acquisition […]

New in Pilera: December 17, 2019 Release Notes

Greetings everyone! In this month’s release, we’re excited to announce a brand new report that will provide high-level analytics on various management operations.  We’ve also released several enhancements from Architectural Change Requests to the Event Calendar.  Without further ado, let’s dive into the updates! New Features: Ticket Analytics Report The new ticket report provides high-level […]

4 Ways to Better Align HOA Manager and Board Member Goals

The success of an HOA community relies on elected board members and their appointed management company to work together in carrying out decisions that are in the best interest of residents – from facilitating their use of community resources to maintaining or increasing their property values.  Oftentimes, in performing these duties, community managers and board […]

5 Communication Tools to Leverage in Pilera This Winter

As we continue to weather the snow during the winter season, it is important to stay in touch with your residents.  Letting your residents know about mandatory car removals for snowplows, blocked areas or streets, or emergency evacuations is critical to maintaining the safety of the neighborhood during inclimate weather.  In this month’s manager toolkit, […]

Building Resident Relationships with Communication +

We’re excited to introduce Communication +, a new product that joins Pilera’s suite of management platforms for single-family HOA’s, condominiums, and apartments.  Through the Communication + product, managers now have a variety of ways to convey their messages to residents with confidence and at an affordable rate.   What is the difference between Communication and Communication+? […]