The best way to engage your clients and residents is to inform them. There are many ways to engage your clients within Pilera through communications, events, help center, document library, and more. In this month’s manager toolkit, we put the spotlight on document library management in your apartment, condo or HOA management company. We’ll specifically […]
The client service team is at the heart of your HOA or Condo management company’s operations. They are busy at work carrying out the many responsibilities designated to them by community associations and delivering the promised services to help run communities well. For the client services team’s efforts to be cohesive, they need to be […]
Greetings, We’re back again with another set of exciting updates to our community and property management software. This month, we have new features in store to improve consistency in communications and improve tracking of your tickets within the Help Desk solution. Without any further ado, let’s delve deep into all those updates! New Features 1) […]
A community association manager juggles many responsibilities that work toward the common goal of operating a community that is compliant and enhances resident’s property values. However, many managers fall short of fulfilling this goal. This may be due to lack of communication with residents, ineffective processes, resistance to change, or job stress. In this blog […]
As a support manager or staff member, you wear many hats in ensuring smooth operation in the communities you manage. You’re triaging new resident requests among your support staff, assisting residents, creating help documentation for residents and your internal staff and presenting all the work completed to the board. Therefore, your major goal is to […]
Tracking the progress of maintenance projects and service requests across the entire portfolio continue to be one of the biggest operational challenges for HOA and condominium managers. Thus it’s essential that the technology solution gives managers the flexibility and customization they need to adapt to varying situations and project requirements. At Pilera, our focus is […]
An effective onboarding strategy is critical to the success of any new employee that joins your company. Giving new employees the right introduction is key to their success. As as a property manager, it can help improve your operational efficiency. One of the most important steps in the onboarding process is setting the employee up […]
2018 was a great year for Pilera, as our development team was hard at work creating many new features and enhancing all of our existing community management software functionality. We’d also like to take this opportunity to extend our thanks to our wonderful customers, who continue to support and give us valuable feedback! At Pilera, […]
Greetings, We hope everyone is having a wonderful start to the new year! We’re elated to bring you new features to our community management software, which includes a new portfolio report, exporting capabilities for the community directory, and several enhancements. New Features: Master Report A new feature we’ve added that enhances our portfolio-level management capabilities is […]
Greetings, We wish you a Happy Holidays! This has been a great year for us at Pilera as we’ve brought many new features and enhancements to our clients. Many features that we’ve developed this year have been requested by our clients and we want to thank them all for their continued support and feedback! We’ve made […]
