Every community has unique needs that are defined by the way it operates, governing documents, association rules, landscape, the type of resident requests that come in, and other factors. Managers who oversee a portfolio of residential communities are tasked with handling a large volume of information and requests, that differ from one community to another. […]
Note: This article was updated in March 2023 to include new strategies and features that Pilera offers for board members and managers. As an HOA board member or community manager, you understand the importance of streamlining community tasks and achieving your goals efficiently. That’s why we’re thrilled to introduce Pilera’s robust task management feature. With […]
We’re back this month with 2 big new features and several enhancements that we’re thrilled to share with you! First up is our new Board & Task Management feature, which will help boards and managers collaborate on responsibilities to build better communities. Next, we have new roles that will give managers more granularity in the […]
Implementing a growth strategy to further your apartment, HOA, or condo management business goals is necessary for long-term survival. According to the Small Business Association, more than 30% of new businesses fail within the first two years and 50% fail within 5 years with only 25% surviving after 15 years. One of the biggest reasons […]
Greetings, This month we are back with some enhancements to our community and property management platform within activity logs, custom categories, document library, and more. Let’s dive in! Enhancements: 1) Custom categories In the July 16th release, we introduced a new feature where managers can create their own custom categories for tickets. Managers can now […]
In July 2019, we released brand new functionality where managers can upload documents to a unit or specific resident account. This gives managers the ability to store documents for internal use or to share them with residents, and in turn, have residents share documents with management. In this month’s edition of the Manager Toolkit series […]
Residential community clients may oftentimes be unhappy with community ongoings or the level of customer service they received, and will take that dissatisfaction to an online platform. With the rise of digital platforms from social media to review sites where people receive up to the minute information and interact, the impact of a negative review […]
Greetings, We’ve been busy developing some cool features, one of which many of our clients asked for – new custom categories for tickets. Also, we’re releasing unit-level documents where managers and residents can attach documents to a unit, new accounting integration, and the ability for residents to easily switch between multiple units they reside/own. Without […]
Nurturing relationships is crucial to managing your HOA, condo, and apartment communities and the onboarding process is the first step to successful community relationships. Implementing a seamless onboarding experience for residents helps managers to continue building those relationships with them in a positive way, improves resident satisfaction, and increases retention. In this month’s Manager Toolkit […]
The third biggest hurdle that property managers of any residential community face according to a study conducted by Unicom Corp is maintenance, especially with regards to damages and unexpected maintenance. Managing maintenance costs while keeping your residents happy and satisfied is a balancing act that requires proactive monitoring of community assets and having a clear […]
