As we continue to weather the snow during the winter season, it is important to stay in touch with your residents. Letting your residents know about mandatory car removals for snowplows, blocked areas or streets, or emergency evacuations is critical to maintaining the safety of the neighborhood during inclimate weather. In this month’s manager toolkit, we discuss five important communication tools you can leverage in Pilera to confidently keep in touch with residents during the winter season.
1) Automated report of invalid emails and text messages
Ensuring that resident data is correct is vital when it comes to connecting with them about important information. When sending mass messages, it’s difficult to keep track of resident contact changes manually. Pilera provides automated monthly reports on invalid email addresses and text numbers. You can then reach out to residents through alternative means so that they provide you with their updated contact information or have them update it themselves via their resident portal.
2) Allow residents to manage contact information.
Allowing residents to manage contact information gives them control over how they want to hear from management and who in their household can receive messages. Residents can select contact and language preferences for themselves. This is especially important during inclimate weather and emergencies for residents to receive messages in a way that is convenient for them. Residents can opt to receive phone calls, text messages, and/or emails. Pilera provides email and text translation to up to 103 languages and can make phone calls in Spanish. Additionally, residents can manage occupant information for their home, condo, or apartment such as other occupants or tenants. These occupants can then log into the portal to update their contact preferences and receive communications about the community.
3) Send Announcements & Messages
In Pilera, managers can send announcements to the entire community, a specific building, unit, or floor to ensure that the message is sent to the relevant recipients. Through the send message functionality, you can send messages to specific recipients only. If there are messages that you send on a regular basis, you can convert that content into a template for future use.
4) Reverse 911 for emergencies
There are times when you need to alert residents of a mandatory evacuation or other incidents that occur. Managers can utilize the Reverse 911 feature to make emergency calls. This feature will override the resident’s preference in the case of an emergency and will make phone calls to all the residents that have a phone number in the system.
5) Message Center – know that the message was sent
When managers send out messages, it is critical for them to know that it was delivered. In addition to message delivery, the message center in Pilera will also capture whether a phone call was answered to sent to voicemail, if a text message was received, or if an email was opened, clicked or bounced.
Pilera Software is the premier community and property management suite that has helped thousands of community managers and back-office personnel enhance communications, improve customer service, and manage compliance and operations. May we help your community achieve these success stories? Book a demo to see how Pilera’s community management suite can help your company.